Work activity management
Work activity management (WAM) is the process of creating, delegating and tracking the progress of multiple tasks to completion. It is the next step in the form of project management, which is described as “the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints”. WAM systems and software are an emerging set of complementary tools aimed at helping managers and employees accomplish their work goals.
Tracking the progress of multiple tasks and projects is becoming increasingly complex as organizations grow, both internally (growing employee numbers, responsibilities) and externally (multiple locations, remote employees). WAM systems allow for the delegation of duties and create an easily accessible format for ensuring work is completed in an allotted time frame.
WAM systems offer services such as task assignment, employee task-based progress tracking, document revision alerts, and employee communication histories. WAM systems provide a central document repository with work instructions and relevant files. In this way, they can help new hires quickly learn new work thus freeing manager time to engage in higher-level processes.