Samanage

Samanage
Samanage
Headquarters Cary, NC
Key people
  • Doron Gordon
Employees 100
Website www.samanage.com
Launched 2007 (2007)

Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina.[1] The company's flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS)[2] system for IT and enterprise service management.[3] As of March 2017, Samanage had more than 1,400 customers in 50+ countries.

History

Founded in 2007 by Doron Gordon, Samanage first delivered an IT asset management solution to the market in 2010 after a three-year development and testing period. This was followed by a service desk[4] functionality in 2011, after development and testing over two years.

Product

The Samanage application is a unified, cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system (originally derived from OCS-NG,[5] but the agent as of 2016 is running a custom Ruby agent): that collects data from Windows, Mac, Linux, and Unix systems; and then normalizes and categorizes the data for simplified consumption. The ITIL-ready service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool.[6] The Samanage REST API allows for integration[7] with hundreds of applications. Samanage quickly deploys application updates that are immediately available to all customers because there are no versions or releases of Samanage.

In February 2017, Samanage introduced a new product Samanage Service Desk, Enterprise Edition[8] built on the world’s leading customer success platform from Salesforce©. As the only IT and Enterprise Service Management solution[9] built natively on Service Cloud,[10] Samanage placed a high priority on driving superior usability through the Salesforce Lightning experience, the Salesforce1 mobile platform, and real-time interfaces for all users. Each of these service experiences are enriched with actionable intelligence that will be enhanced with Einstein - Salesforce’s artificial intelligence solution. With intelligence embedded within the context of business, organizations can automatically discover relevant insights, predict future behavior, proactively recommending best next actions, and even automate tasks.

Growth

In May 2015, Samanage raised $16 million in new funding.[11] The series B funding was led by Marker LLC and Vintage Investment Partners, with participation from existing shareholders Carmel Ventures, Gemini Israel Ventures, and Silicon Valley Bank.

Samanage announced in February 2017 that it had received $20 million in new funding.[12] The series C included investments from Carmel Ventures, Gemini Israel Ventures, Marker LLC, Salesforce Ventures, and Vintage Investment Partners.

References

  1. ↑ "Samanage targets expansion in Cary". The News & Observer. Retrieved 16 March 2015.
  2. ↑ "IT Service Management Moves to the Cloud". CIO. Retrieved 16 March 2015.
  3. ↑ "Enterprise Service Management: Taking the IT out of ITSM" (PDF). NGI Library. Retrieved 28 January 2015.
  4. ↑ "Samanage Service Desk Review". ITSM Daily. Retrieved 16 March 2015.
  5. ↑ https://community.samanage.com/message/6149
  6. ↑ "inShare ExecTech Managing SLAs: Software tools are starting to catch on". The Business of Federal Technology. Retrieved 16 March 2015.
  7. ↑ "OneLogin Says Integration is Key to Success for Cloud-Based SSO, Identity and Access Management". Integration Developer News. Retrieved 16 March 2015.
  8. ↑ Deutscher, Maria. "Samanage reels in $20M to change how companies support their users". SiliconAngle. Retrieved 29 March 2017.
  9. ↑ Brown, Justine. "Salesforce invests in Samanage, launches new customer service app". CIO Dive. Retrieved 29 March 2017.
  10. ↑ "Samanage Service Desk, Enterprise Edition". Salesforce AppExchange.
  11. ↑ Miller, Ron. "Samanage Raises $16M As SaaS Asset Management Platform Expands". TechCrunch. Retrieved 20 May 2015.
  12. ↑ Miller, Ron. "Samanage raises $20M and makes enterprise play with new Salesforce integration". TechCrunch. Retrieved 22 March 2017.
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