New product development

In business and engineering, new product development (NPD) covers the complete process of bringing a new product to market. New product development is described in the literature as the transformation of a market opportunity into a product available for sale. The product can be tangible (something physical which one can touch) or intangible (like a service, experience, or belief). A good understanding of customer needs and wants, of the competitive environment and of the nature of the market represents the top required factor for the success of a new product.^[1] Cost, time and quality are the main variables that drive customer needs. Aiming at these three variables, companies develop continuous practices and strategies to better satisfy customer requirements and to increase their own market share by a regular development of new products. There are many uncertainties and challenges which companies must face throughout the process. The use of best practices and the elimination of barriers to communication are the main concerns for the management of the NPD process.

Process structure

The product development process typically consists of several activities that firms employ in the complex process of delivering new products to the market. A process management approach is used to provide a structure for NPD consistency and to enable continuous improvement. Every new product will pass through a series of stages from ideation through design, manufacturing and market introduction. In highly engineered products (aircraft, automotive, machinery) that deals with complexity the NPD process passes through phases, milestones and deliverables management requiring an equally complex organizational system to manage the process. The more complex the product the more complex the NPD process and management system. Complex NPD processes especially in military aircraft projects use an integrated product team approach. The process for managing large sale complex engineering products is much slower (10 plus years) than that deployed for fast moving consumer goods (weeks).

The product development process basically has four main phases:

1. Fuzzy front-end (FFE) is the set of activities employed before the formal and well defined requirements specification is completed. Requirements are a high-level view of what the product should do to meet the perceived market or business need.
2. Product design is the development of both the high-level and detailed-level design of the product: which turns the what of the requirements into a specific how this particular product will meet those requirements. On the marketing and planning side, this phase ends at pre-commercialization analysis stage.
3. Product implementation is the phase of detailed engineering design of mechanical or electrical hardware, or the software engineering of software or embedded software, or design of soft goods or other product forms, as well as of any test process that may be used to validate that the prototype objects actually meet the design specification and the requirements specification that was previously agreed to.
4. Fuzzy back-end or commercialization phase represent the action steps where the production and market launch occur.

The front-end marketing phases have been very well researched, with valuable models proposed. Peter Koen et al. provides a five-step front-end activity called front-end innovation: opportunity identification, opportunity analysis, idea genesis, idea selection, and idea and technology development. He also includes an engine in the middle of the five front-end stages and the possible outside barriers that can influence the process outcome. The engine represents the management driving the activities described. The front end of the innovation is the greatest area of weakness in the NPD process. This is mainly because the FFE is often chaotic, unpredictable and unstructured.^[2] Engineering design is the process whereby a technical solution is developed iteratively to solve a given problem^[3][4][5] The design stage is very important because at this stage most of the product life cycle costs are engaged. Previous research shows that 70–80% of the final product quality and 70% of the product entire life-cycle cost are determined in the product design phase, therefore the design-manufacturing interface represent the greatest opportunity for cost reduction.^[6] Design projects last from a few weeks to three years with an average of one year.^[7] Design and Commercialization phases usually start a very early collaboration. When the concept design is finished it will be sent to manufacturing plant for prototyping, developing a Concurrent Engineering approach by implementing practices such as QFD, DFM/DFA and more. The output of the design (engineering) is a set of product and process specifications – mostly in the form of drawings, and the output of manufacturing is the product ready for sale.^[8] Basically, the design team will develop drawings with technical specifications representing the future product, and will send it to the manufacturing plant to be executed. Solving product/process fit problems is of high priority in information communication design because 90% of the development effort must be scrapped if any changes are made after the release to manufacturing.^[8]

Models

Conceptual models have been designed in order to facilitate a smooth process. The concept adopted by IDEO, a successful design and consulting firm, is one of the most researched processes in regard to new product development and is a five-step procedure.^[9] These steps are listed in chronological order:

1. Understand and observe the market, the client, the technology, and the limitations of the problem;
2. Synthesize the information collected at the first step;
3. Visualise new customers using the product;
4. Prototype, evaluate and improve the concept;
5. Implementation of design changes which are associated with more technologically advanced procedures and therefore this step will require more time.

One of the first developed models that today companies still use in the NPD process is the Booz, Allen and Hamilton (BAH) Model, published in 1982.^[10] This is the best known model because it underlies the NPD systems that have been put forward later.^[11] This model represents the foundation of all the other models that have been developed afterwards. Significant work has been conducted in order to propose better models, but in fact these models can be easily linked to BAH model. The seven steps of BAH model are: new product strategy, idea generation, screening and evaluation, business analysis, development, testing, and commercialization.
A pioneer of NPD research in the consumers goods sector is Robert G. Cooper. Over the last two decades he conducted significant work in the area of NPD. The Stage-Gate model developed in the 1980s was proposed as a new tool for managing new products development processes. This was mainly applied to the consumers goods industry.^[12] The 2010 APQC benchmarking study reveals that 88% of U.S. businesses employ a stage-gate system to manage new products, from idea to launch. In return, the companies that adopt this system are reported to receive benefits such as improved teamwork, shorter cycle time, improved success rates, earlier detection of failure, a better launch, and even shorter cycle times – reduced by about 30%.^[13] These findings highlight the importance of the stage-gate model in the area of new product development.
Over the last few years, the Lean Startup movement has grown in popularity, challenging many of the assumptions inherent in the stage-gate model.

Marketing considerations

There have been a number of approaches proposed for analyzing and responding to the marketing challenges of new product development. Two of these are the eight stages process of Peter Koen of the Stevens Institute of Technology, and a process known as the fuzzy front end.

Fuzzy Front End

The Fuzzy Front End (FFE) is the messy "getting started" period of new product engineering development processes. It is in the front end where the organization formulates a concept of the product to be developed and decides whether or not to invest resources in the further development of an idea. It is the phase between first consideration of an opportunity and when it is judged ready to enter the structured development process (Kim and Wilemon, 2007;^[14] Koen et al., 2001).^[15] It includes all activities from the search for new opportunities through the formation of a germ of an idea to the development of a precise concept. The Fuzzy Front End phase ends when an organization approves and begins formal development of the concept.

Although the Fuzzy Front End may not be an expensive part of product development, it can consume 50% of development time (see Chapter 3 of the Smith and Reinertsen reference below),^[16] and it is where major commitments are typically made involving time, money, and the product's nature, thus setting the course for the entire project and final end product. Consequently, this phase should be considered as an essential part of development rather than something that happens "before development," and its cycle time should be included in the total development cycle time.

Koen et al. distinguish five different front-end elements (not necessarily in a particular order):^[15]

1. Opportunity Identification
2. Opportunity Analysis
3. Idea Genesis
4. Idea Selection
5. Idea and Technology Development

• The first element is the opportunity identification. In this element, large or incremental business and technological chances are identified in a more or less structured way. Using the guidelines established here, resources will eventually be allocated to new projects.... which then lead to a structured NPPD (New Product & Process Development) strategy.
• The second element is the opportunity analysis. It is done to translate the identified opportunities into implications for the business and technology specific context of the company. Here extensive efforts may be made to align ideas to target customer groups and do market studies and/or technical trials and research.
• The third element is the idea genesis, which is described as evolutionary and iterative process progressing from birth to maturation of the opportunity into a tangible idea. The process of the idea genesis can be made internally or come from outside inputs, e.g. a supplier offering a new material/technology or from a customer with an unusual request.
• The fourth element is the idea selection. Its purpose is to choose whether to pursue an idea by analyzing its potential business value.
• The fifth element is the idea and technology development. During this part of the front-end, the business case is developed based on estimates of the total available market, customer needs, investment requirements, competition analysis and project uncertainty. Some organizations consider this to be the first stage of the NPPD process (i.e., Stage 0).

The Fuzzy Front End is also described in literature as "Front End of Innovation", "Phase 0", "Stage 0" or "Pre-Project-Activities".

A universally acceptable definition for Fuzzy Front End or a dominant framework has not been developed so far.^[17] In a glossary of PDMA,^[18] it is mentioned that the Fuzzy Front End generally consists of three tasks: strategic planning, idea generation, and, especially, pre-technical evaluation. These activities are often chaotic, unpredictable, and unstructured. In comparison, the subsequent new product development process is typically structured, predictable, and formal. The term Fuzzy Front End was first popularized by Smith and Reinertsen (1991).^[19] R.G. Cooper (1988)^[20] describes the early stages of NPPD as a four-step process in which ideas are generated (I), subjected to a preliminary technical and market assessment (II) and merged to coherent product concepts (III) which are finally judged for their fit with existing product strategies and portfolios (IV).

Other approaches

Other authors have divided predevelopment product development activities differently:^[21]

1. Preliminary
2. Technical assessment
3. Source-of-supply assessment: suppliers and partners or alliances
4. Market research: market size and segmentation analysis, VoC (voice of the customer) research
5. Product idea testing
6. Customer value assessment
7. Product definition
8. Business and financial analysis

These activities yield essential information to make a Go/No-Go to Development decision.

One of the earliest studies using the case study method defined the front-end to include the interrelated activities of:^[22]

• product strategy formulation and communication
• opportunity identification and assessment
• idea generation
• product definition
• project planning
• executive reviews

Economical analysis, benchmarking of competitive products and modeling and prototyping are also important activities during the front-end activities. The outcomes of FFE are the:

• mission statement
• customer needs
• details of the selected idea
• product definition and specifications
• economic analysis of the product
• the development schedule
• project staffing and the budget
• a business plan aligned with corporate strategy

A conceptual model of Front-End Process was proposed which includes early phases of the innovation process. This model is structured in three phases and three gates:^[23]

• Phase 1: Environmental screening or opportunity identification stage in which external changes will be analysed and translated into potential business opportunities.
• Phase 2: Preliminary definition of an idea or concept.
• Phase 3: Detailed product, project or service definition, and Business planning.

The gates are:

• Opportunity screening
• Idea evaluation
• Go/No-Go for development

The final gate leads to a dedicated new product development project. Many professionals and academics consider that the general features of Fuzzy Front End (fuzziness, ambiguity, and uncertainty) make it difficult to see the FFE as a structured process, but rather as a set of interdependent activities ( e.g. Kim and Wilemon, 2002).^[24] However, Husig et al., 2005 [10] argue that front-end not need to be fuzzy, but can be handled in a structured manner. In fact Carbone ^[25][26] showed that when using the front end success factors in an integrated process, product success is increased. Peter Koen^[27] argues that in the FFE for incremental, platform and radical projects, three separate strategies and processes are typically involved.^[27] The traditional Stage Gate (TM) process was designed for incremental product development, namely for a single product. The FFE for developing a new platform must start out with a strategic vision of where the company wants to develop products and this will lead to a family of products. Projects for breakthrough products start out with a similar strategic vision, but are associated with technologies which require new discoveries.

Incremental, platform and breakthrough products include:^[27]

• Incremental products are considered to be cost reductions, improvements to existing product lines, additions to existing platforms and repositioning of existing products introduced in markets.
• Breakthrough products are new to the company or new to the world and offer a 5-10 times or greater improvement in performance combined with a 30-50% or greater reduction in costs.
• Platform products establish a basic architecture for a next generation product or process and are substantially larger in scope and resources than incremental projects.

Organizations

• Product Development and Management Association (PDMA)
• Association of International Product Marketing & Management
• ISPIM (The International Society for Professional Innovation Management)
• Society of Concurrent Product Development (SCPD)

Strategies

• Lean product development
• Design for six sigma
• Flexible product development
• Quality function deployment
• Phase–gate model
• User-centered design

Management

^[28] Companies must take a holistic approach to managing this process and must continue to innovate and develop new products if they want to grow and prosper.

• CUSTOMER CENTERED New Product Development. Focuses on:
  • Finding new ways to solve customer problems.
  • Create more customer-satisfying experience

  Companies often rely on technology, but the real success comes from understanding customer needs and values.

  The most successful companies were the ones that:

  • Differentiated from others
  • Solved major customer problems
  • Offered a compelling customer value proposition
  • Engaged customer directly
• TEAM BASED New Product Development
  • An approach:
  • To deserving new products in which various company's departments work closely together overlapping the steps in the product development process in order to:
    • Save time
    • Increase effectiveness
  • Company departments work closely together in cross functional teams overlapping the steps in the product development process (to save time and increase effectiveness).
  • Those departments are: legal, marketing, finances, design and manufacturing, suppliers and customer companies.
  • If there is a problem, all the company can work.
• SYSTEMATIC New Product Development
  • Development process should be holistic (alternative) and systematic not to good ideas die.
  • This process is installed on Innovation Management System that collect, review, evaluate new product ideas and manage
    • the company appoints to a senior person to be the Innovation Manager who encourage all the company
    • employees, suppliers, distributors and dealers to become involved in finding and developing new products.
  • Then, there is a Cross-Functional Innovation Management Committee which:
    • Evaluate new products ideas
    • Help bringing good ideas
  • To sum up, New-Product success requires:
  • New ways to create valued customer experience, from generating and screening new product ideas to create and roll out want-satisfying products.
• New Product Development IN TURBULENT TIMES
  • When we are in a tough economic situation usually management reduces spending on: new-product development. Usually it is done from a short-sighted point of view.
  • Tough times might even call for:
    • Greater new-product development, offering solutions for changing customer needs and tastes.
    • Innovation helps
    • Making the company more competitive
    • Positioning it better for future.
• Virtual product development
  • Uses collaboration technology to remove need for co-located teams
  • Reduces G&A overhead costs of consulting firms
  • Advent of 24-hour development cycle

Related fields

• End user
• Brand management
• Engineering
• Industrial design
• Marketing
• Product management

See also

• Choice modelling
• Conceptual economy
• Product lifecycle
• Pro-innovation bias
• Requirements management
• Social design
• Market penetration

References