LivePerson
| Type of business | Public |
|---|---|
| Traded as |
NASDAQ: LPSN S&P 600 Component TASE: LPSN |
| Founded | 1995 |
| Headquarters | New York City |
| No. of locations | London, Berlin, Paris, Tel Aviv, San Francisco, Atlanta, Tokyo, Melbourne, Mannheim, Amsterdam, Milan |
| Area served | Worldwide |
| Key people | Robert LoCascio, CEO |
| Industry |
Internet Computer software |
| Products |
LiveEngage LP Insights |
| Revenue |
 US$ 209.93 million (2014)[1] |
| Employees | 1,058 (As of December 2014) |
| Subsidiaries |
LivePerson Ltd. (formerly HumanClick Ltd.) Kasamba Inc. Presto Experts Contact At Once!, LLC Engage Pty Ltd. LivePerson (UK) Ltd. LivePerson Netherlands B.V |
| Slogan(s) | We Make Meaningful Connections |
| Website | liveperson.com |
LivePerson is a publicly held American technology company that develops products for online messaging, marketing, and analytics.
Headquartered in New York City, LivePerson is best known as the developer of LiveEngage- a messaging platform that allows companies to talk with visitors in real time on websites, mobile, and social networks.
History
LivePerson was founded in 1995 by Robert LoCascio after a disastrous customer service experience online.[2] In April 2000, the company completed an initial public offering on the NASDAQ,[3] in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech Index.[4]
Since its founding, LivePerson has expanded to include offices in London and Reading, England; Tel Aviv, Israel; Melbourne, Australia; Alpharetta, Georgia; Mannheim and Berlin, Germany; Amsterdam, Netherlands; Milan, Italy; Paris, France; Tokyo, Japan.
LivePerson provides a web based engagement service, also referred to as click to chat.
Acquisitions
| Acquisition Date | Company | Business | References |
|---|---|---|---|
| October 2000 | HumanClick | Real-time online customer service applications | [5] |
| July 2006 | Proficient Systems | Provider of hosted proactive, revenue generating on-site chat solutions | [6] |
| October 2007 | Kasamba Inc. | Online provider of chat-based experts | [7] |
| April 2010 | NuConomy | Web analytics and optimization platform | [8] |
| May 2012 | Amadesa | Web marketing company specializing in predictive intelligence technology | [9] |
| June 2012 | Look.io, Inc. | Mobile chat provider | [10] |
| November 2012 | ENGAGE Pty Ltd. | Australian provider of cloud-based customer contact solutions | [11] |
| April 2014 | NextGraph | Digital engagement solutions company | [12] |
| June 2014 | Synchronite | Co-browsing and video chat | [13] |
| November 2014 | Contact At Once | Leading platform for C2B sales conversations | [14] |
Leadership team
- Robert LoCascio, Founder and CEO
- Daniel Murphy, CFO
- Eran Vanounou, CTO and GM, Technology Operations - Israel
- Monica Greenberg, SVP, Business Affairs and General Counsel
- Dustin Dean, EVP Sales and Customer Success
Products and services
- LiveEngage — A cloud-based method of customer messaging using Predictive Intelligent Targeting. Business can communicate with customers on web, mobile, and social.[15]
- LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[16]
See also
References
- ↑ "SEC Filings". LivePerson. Retrieved 3 April 2015.
- ↑ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson.". http://www.businessinterviews.com/liveperson-rob-locascio. Business Interviews. External link in
|website=(help); - ↑ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
- ↑ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
- ↑ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000
- ↑ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
- ↑ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007
- ↑ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
- ↑ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
- ↑ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012
- ↑ "LivePerson to Acquire Australia-based Customer Contact Solutions Provider", bizjournals.com, November 6, 2012
- ↑ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". Yahoo Finance. Yahoo. Retrieved 3 April 2015.
- ↑ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. TMCnet. Retrieved 3 April 2015.
- ↑ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. NoCamels News. Retrieved 3 April 2015.
- ↑ "LiveEngage". Launch Point. Marketo. Retrieved 3 April 2015.
- ↑ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
