Outline of marketing
The following outline is provided as an overview of and topical guide to marketing:
Marketing
Marketing – the social and managerial processes by which products, services, and value are exchanged in order to fulfill individuals' or groups' needs and wants. These processes include, but are not limited to, advertising, promotion, distribution, and product management.
Core concepts in marketing
Actors and relationships
- Consumer
- Customer to customer
- Business-to-business
- Business organization
- Customer lifetime value (CLV)
- Customer relationship management (CRM)
- Not-for-profit orgnanization (NFP)
- Organisations
- Sponsor (paid advertising)
Needs, wants and demand
A need is something required for a healthy life. A want is a desire or a wish. When needs and wants are backed by purchasing power, they have the potential to become demands.
Nature of exchange
Perceptions of value
Foundation economic concepts
Given that marketing has its roots in economics, it shares many foundation concepts with that discipline.
- Business model
- Core
- Core competency
- Consumer demand
- Demand curve
- Demand-led growth
- Demand response
- Derived demand
- Economies of scale
- Economies of scope
- Experience curve effects
- First-mover advantage
- Inverse demand function
- Law of demand
- Law of supply
- Market
- Market
- Marketing ethics
- Product differentiation
- Sharing economy
- Sustainable competitive advantage
- Supply and demand
- Switching costs
- Transaction costs
- Value
Planning levels and planning tools
Planning levels
Marketing planning is just one facet of the overall company's plans. Marketing plans therefore should be guided by the overall strategic plan. The distinction between strategic planning and managment planning is that they are two phases with different goals. Strategic planning is fundamentally concerned with the policies that will improve the firm's competitive position. On the other hand, marketing management is focused on the implementation of specific action plans designed to achieve objective targets. Strategic planning is sometimes called higher-order planning.
- Strategic planning
- Strategic management
- Marketing strategy
- Marketing management
- Marketing mix or the 4Ps
Marketing strategies
- Barriers to entry
- Barriers to exit
- Market dominance strategies
- Porter's generic strategies
- Mass customization
- Mission-driven marketing
Growth strategies
- Aggressiveness strategies
- Ansoff Matrix
- Growth platforms
- Growth planning
- Horizontal integration
- Innovation
- Inorganic growth
- Innovation strategies
- Organic growth
- Profit impact on marketing strategy
- Vertical integration
Marketing warfare strategies
- Defensive strategy (marketing)
- Flanking marketing warfare strategies
- Guerrilla marketing warfare strategies
- Guerrilla marketing (also known as Attack marketing)
- Offensive marketing warfare strategies
Planning tools and techniques
- Marketing plan
- Management loose
- Implementation and control
- Positioning analysis
Analytical techniques used in marketing planning and strategy development
Techniques used in strategic planning
- B.C.G. Analysis
- Benchmarking
- Competitor analysis
- Ecological model of competition
- Environmental scanning
- G.E. Multi Factoral analysis
- Market analysis
- Marketing mix modeling
- PEST analysis
- Predictive analytics
- Positioning analysis
- Portfolio analysis
- Risk analysis
- Scenario planning
- Situation analysis
- SWOT analysis
- Porter's five forces analysis
Techniques used in positioning analysis
- Discriminant analysis
- Factor analysis
- Multi dimensional scaling
- Perceptual mapping
- Preference regression
Branches of Marketing
The book titled, The Marketing Book, 7th ed., Routledge, Oxon, UK, 2016 edited by Michael J. Baker and Susan Hart identifies the distinct branches of marketing practice as consumer marketing, Business-to-business marketing, relationship marketing, environmental marketing, international marketing, services marketing (including not-for-profit marketing and destination marketing), retailing and social marketing. For a more detailed breakdown of the relevant topics for each of these key themes, see Branches of Marketing: Detailed Topics on this page.
- Business marketing (also known as Industrial marketing)
- Environmental marketing (also known as Green marketing )
- International marketing (also known as Global marketing)
- Not-for-profit marketing (currently no article, but widely identified as a distinct branch of marketing; opportunity to develop an article?)
- Relationship marketing
- Services marketing
- Retailing
- Social marketing
Marketing orientations
Marketing orientations are the philosophies or mindsets that guide and shape marketing planning and marketing practice.
- Marketing orientations
- Production orientation
- customer focus
- marketing concept
- Sales orientation
- Societal marketing
- Relationship marketing
The marketing management framework
Consumer behaviour
Consumer basics
- Brand awareness
- Consumer
- Consumerism
- Customer knowledge
- Consumer socialization
- Consumer switching
- Centres of influence
- Consumer purchase funnel
- Customer engagement
- Demographics
- Demographic profile
- Ethical consumerism
- Lifestyle
Consumer decision-making
Influences on consumer decision-making
- Aspirational age
- Aspirational Brand
- Maslow's hierarchy of needs
- Choice Modelling
- Culture
- Loss aversion
- Pester power
- Prospect theory
- Reference groups
- Risk perception
- Social class
- Subculture
- Time marketing
Market research and marketing research
Marketing research refers to research activities designed to understand the marketing environment, including competitors, the socio-cultural environment and the politico-legal operating environment. Market research specifically refers to research concerned with understanding the market, that is consumers and is designed to yield actionable consumer insights.
Specific research tools and techniques
- Awareness research
- Advertising research
- Behavioral economics
- Competitive intelligence
- Coolhunting
- Marketing information systems
- Marketing intelligence
- Mixed method research
- Motivational research - no current article, but oppportunity for a new article?
- Predictive buying
- Psychometrics
- Innovation game
- Customer satisfaction research
- service quality research
Scale/Questionnaire Design
Quantitative research methods
Quantitative methods may also be known as [Scientific method]]s.
Qualitative research methods
Sampling
- Simple random sampling
- Systematic sampling
- Statistical surveys
- Stratified sampling
- Cluster sampling
- Multistage sampling
- Nonprobability sampling
Market segmentation and targeting
List of abbreviations for market segments
Market segmentation
- Market segment (article)
- Segmenting and positioning (article)
- Market segmentation (section)
- Market segmentation (section)
- Market segmentation (section)
- Mass customization
- Mass marketing
- Market segment
- Microsegmenting
- Microsegment
- Niche market
- Hypersegmentation or one-to-one marketing
- Precision marketing
- Sub-niche market
Specific approaches to segmenting markets
- (a) Segmenting consumer markets
- Demographics
- Geodemographic segmentation (also known as Geo-targeting or Geodemography)
- Intermarket segmentation (for segmenting international markets)
- Psychographics (lifstyle and values segmentation) (article)
- Psychographic segmentation (article)
- Sagacity segmentation
- (b) Segmenting business or industrial markets
Measuring market segment size
Targeting
- Targeting (section)
- Attitudinal targeting
- Behavioral targeting
- Demographic profile
- Demographic targeting
- Geo-targeting
- Niche market
- Targeted advertising
- Target audience
- Persona (user experience)
- Serviceable available market
- Total addressable market
Proprietary segmentation databases and software
Statistical techniques used in segmentation analysis
- Neural Networks
- CHAID (Chi-square Automatic Interaction Detector)
- Canonical Analysis
- Choice Modelling
- Cluster analysis
- Conjoint analysis
- Cross tab
- Discriminant analysis
- Factor analysis
- Intent scale translation
- K-means
- Latent Class Analysis
- Logit analysis
- Multi dimensional scaling
- Preference-rank translation
- Preference regression
- Random Forests
- Structural Equation Modeling
Marketing management: The marketing program (also known as the marketing mix or the 4 Ps)
The marketing program, also known as the marketing mix or the 4 ps consists of the product, price, place and promotion.
Product
- Badge engineering
- Cannibalization (marketing)
- Euro Car Segment
- Market cannibalism
- Market segmentation index
- Positioning (marketing)
- Packaging and labeling
- Premium product segment
- Product lifecycle
- Product life-cycle theory
- Product lining
- Product line extension
- Product category volume
- Product differentiation
- Product churning
- Product differentiation
- Product life cycle management (article)
- Product life-cycle management (marketing) (article)
- Technology lifecycle
- Life cycle cost analysis
- Planned obsolescence
- Product line
- Product proliferation
- Whole product
- Product portfolio
- Contribution margin analysis
- Product bundling
- Utility
New product development (NPD)
- Diffusion (article)
- Diffusion of innovations (article)
- Innovation
- Lean product development
- Technology acceptance model (article)
- Technology adoption life cycle (article)
- Technology life cycle
- Crossing the Chasm (Book title)
- Bass diffusion model
Brand management
- Branding (Promotional)
- Branding
- Brand architecture
- Brand asset management
- Brand alliances
- Brand ambassador
- Brand aversion
- Brand awareness
- Brand community
- Brand equity
- Brand experience
- Brand extension (also known as brand stretching)
- Brand implementation
- Brand language
- Brand loyalty
- Brand naming
- Brand orientation
- Brand preference
- Brand relationship
- Brand strength analysis
- Brand tribalism
- Challenger brand
- Brand switching
- Corporate identity
- Corporate branding
- Cult brand
- Generic brand
- Hallmarks
- List of fictional brands
- List of renamed brands
- Product proliferation
- Marque
- Rebranding
- Self-brand
- Visual brand language
Branding strategies
- Private brand (also known as Private labels or Store brand
- Private Label Strategy
- Brand licensing
- Corporate branding
- Family branding
- Fighter brand (also known as a fighting brand)
- Individual branding
- National brand
- Umbrella brand
Brand protection
Packaging and labelling
New product development
- Blue Ocean Strategy
- Innovation
- Ecodesign
- Research and development
- Conjoint analysis
- Quality function deployment
- List of product failures
- Product life-cycle management (marketing)
Price
- Algorithmic pricing
- Barter
- Choice Modelling
- Competitor indexing
- Break even analysis
- Markup
- Loyalty card
- Operating margin
- Price elasticity of demand
- Pricing objectives
- Price points
- Price ceiling
- Price controls
- Price fixing
- Price fixing cases
- Price floor
- Price gouging
- Price mechanism
- Price signal
- Price system
- Price umbrella
- Purchasing power
- Real prices and ideal prices
- Reservation price
- Resale price maintenance
- Shadow price
- switching costs
- Target pricing
- Transfer pricing
- Pricing science
- Price override
- Unit price
Pricing strategies
- Value-based pricing
- Relationship-oriented pricing
- Cost-plus pricing
- Cost-plus pricing with elasticity considerations
Pricing tactics
- Base point pricing
- Cost the limit of price
- Bait pricing
- Break-even (economics)
- Congestion pricing
- Contingency pricing
- Clearance sale
- Discounts and allowances
- Drip pricing
- Dumping (pricing policy)
- Everyday low price
- Fire sale
- Geographic pricing
- High–low pricing
- Loss leader
- Parity pricing
- Penetration pricing
- Premium pricing (also known as Price premium)
- Price wars
- Joint product pricing
- Psychological pricing
- Premium pricing
- Price discrimination
- Value pricing or Value-based purchasing
- Price skimming
- Odd price
- Sliding scale fees
- Two part tariff
- Variable pricing and real-time pricing
- Penetration pricing
- Variable pricing
- Willingness to pay
- Yield management
Place (distribution)
- Direct marketing
- Database marketing
- Direct Marketing Association
- Drop shipping
- Logistics
- Marketing channel
- Sales (also known as Personal selling)
- Supply chain
- Wholesale
- Value chain
- Value migration
The following methods are prohibited in most nations:
Promotion (also known as marketing communications or integrated marketing communications (IMC))
- Marketing communications (section)
- Advertising agency or marketing communications agency
- Cross-promotion
- Co-promotion
- Internal marketing
- Influencer marketing
- Referral marketing
- Street marketing
- Unique selling proposition
- Viral marketing
- Word of mouth marketing
Elements of the promotional mix
Advertising
- Ad blocking
- Advertising management
- Advertising campaign
- Account planning
- Advertising media selection
- Advertising slogan
- Attention (advertising)
- Augmented reality advertising
- Commercial skipping
- Consumer-generated advertising
- Digital marketing
- Effective frequency
- History of advertising
- Immersive advertising
- Infomercial
- In-game advertising
- Innovid
- Interactive advertising
- Native advertising
- Perceptual blindness
- Shock advertising
- Storyboard
- Targeted advertising
- Target audience
- Television commercial
- Reach (advertising)
- View-through rate
Advertising models: How does advertising work?
- AIDA (marketing)
- AISDALSLove
- DAGMAR marketing
- Elaboration likelihood model (article)
- Elaboration likelihood model (section)
Advertising research
- Advertising research (Article with a media focus)
- Ad tracking
- AttentionTracking
- Copy testing
- Eye tracking
Advertising Media
- Advertising board
- Advertising postcard
- Cinema
- Display stand
- Electronic signage
- Interactive media
- Internet
- Magazines
- Mass media
- Media planning
- New media
- Newspapers
- Nielsen Media Research
- Out-of-home advertising
- Product placement
- Radio
- Social media marketing
- Streaming media
- Television
Award-winning advertising campaigns
- Share a Coke
- Coca-Cola's Hillsong campaign
- Slip-Slop-Slap (Anti-Cancer Institute of Australia) Winner of the International Sulzberger Award, 2010
Internet
- Affiliate marketing
- Banner blindness
- Behavioral Targeting
- Inbound marketing
- Mobile advertising
- Online advertising
- Performance-based advertising
- Search analytics
- Search engine optimization
- Social media marketing
- Referral marketing
- Revenue sharing
- Web analytics
- Main types of internet promotion
- E-mail spam, e-mail marketing, post-click marketing, Website monetizing, Search engine marketing (SEM), search engine optimization (SEO), Display advertising, * Contextual advertising
- Internet advertising methods
- Advertising methods: Ad filtering, ad serving, central ad server, pop-up ad, contextual advertising, web banner
- Search engine marketing payment methods
- pay per click, click fraud, paid inclusion
- Internet metrics
- Click through rate (CTR), cost per action (CPA), cost per click (CPC), cost per impression (CPI), cost per mille (CPM), effective cost per mille (eCPM)
Advertainment
- Advergaming
- Branded content (also known as Branded entertainment)
- In-game advertising
- Product placement
Direct and digital marketing
- Direct response television
- Direct response media
- Digital marketing (also known as Digital promotion
- E-commerce
- Telemarketing
- Specialty catalogs
Personal selling
- AIDA (marketing)
- DAGMAR marketing
- Field marketing
- Sales management
- Sales process
- Smarketing
- Customer relationship management
- Customer lifecycle management
Sales promotion
- Gimmick
- Merchandising
- Branding (Promotional)
- Promotional campaign
- Point of sale
- Point of sale display
Public relations
- Buzz marketing
- Corporate image
- Corporate communications
- Content marketing
- Doing a Ratner
- Event marketing
- Exhibitions
- Public relations
- Speechwriter
- Trade fairs
- Undercover marketing
- Viral marketing
- Word of mouth and buzz
Sponsorship
Communications planning
Measuring communications effects
The extended marketing mix
The extended marketing mix is used in the marketing of services, ideas and customer experiences and typically refers to a model of 7 Ps and includes the original 4 Ps plus process, physical evidence and people. Some texts use a model of 8 Ps and include performance level (service quality) as an 8th P.
Process
Physical evidence
- Virtual customer environment
- Front of house
- Front office
- Service innovation
- Service design
- Servicescapes
People
- Customer
- Customer to customer
- Dramaturgical perspective
- Personnel
- Pink-collar worker
- Customer interface
- CEM integration
- CEM organization
- Role theory
- Scripts
Measuring marketing performance: Marketing metrics
- Measuring advertising effectiveness
- Brand equity
- Brand valuation
- Customer data management
- Customer analytics
- Customer satisfaction research
- Customer satisfaction
- Marketing Effectiveness
- Return on Marketing Investment
- Marketing ROI
- Market share
- Market value
- Market power
- Market share analysis
- Return on marketing investment ROMI
- Share of wallet
- Share of voice
Special topics in marketing
- Consumer Culture Theory (CCT)
- Customer privacy
- Diversity marketing
- Remarketing with Iranian Style
- Family in advertising
- Effects of advertising on teen body image
- Marketing paradigms
- Marketing myopia
- Network marketing
- Postmodern marketing
- Sex in advertising
- Subliminal advertising
- Subvertising
Branches of Marketing: Detailed topics
Business Marketing
- Affiliate marketing
- Affinity marketing
- Centres of influence
- Co-marketing
- Firmographics
- Managed services
- Outsourcing
- Personal selling
- Prospecting
- Solution selling
- Sales
- Supply chain management
- Vendor lock-in
Environmental marketing
International marketing
- Intermarket segmentation
- Global marketing
- Market entry strategies
- Product adaptation
Relationship marketing
- Customer relationship management
- ECRM - Electronic customer relationship management
- Customer lifetime value
- Customer lifecycle management
- Loyalty marketing
- Customer loyalty programs
- Incentive program
- Loyalty program
- Trust-based marketing
Services Marketing
- Customer service
- Customer Service System
- Destination marketing
- Self-service
- Service quality
- SERVQUAL
- Customer satisfaction
- Customer satisfaction research
- Disconfirmed expectancy
- Quality management
- Servicescapes
- Service
- Service blueprint
- Borderless Selling
- Quality
- Service quality (aka PZB model or gaps model)
- Experience economy
- Service design
- Service-dominant logic
- Service innovation
- Service mark
- Servicescapes
- Service sector
- Service recovery
- Service system
- Service recovery paradox
- Strategic service management
Social marketing
- Corporate social responsibility
- Cause-related marketing
- Cradle to grave sustainability practices
- Green marketing
- Green brands
- Socially responsible marketing
- Societal marketing
- Sustainability marketing
- Sustainability brand
- Sustainable packaging
- Sustainability metrics and indices
Retailing
- E-tailing
- Point of sales
- Retail concentration
- Retail design
- Retail software
- Site selection
- Shopper marketing
- Store manager
- Visual merchandising
Types of retailer
Types of retail outlet and shopping precincts
- Arcade
- Automated retail
- Bazaar
- Meena Bazaar a bazaar that raises money for non-profit organizations (South Asian)
- Landa bazaar a terminal market or market for second hand goods (South Asia)
- Big-box store
- Category killer
- Chain store
- Charity shop
- Convenience store
- Department store
- Discount store
- Dollar store
- Hypermarket
- Franchising
- Market
- Wet market fresh produce market in Asia
- Pasar malam a night market in South-East Asia
- Pasar pagi a morning market in South-East Asia
- Pawnbroker
- Retailers' cooperative
- Shopping mall
- Shopping streets
- Second-hand shop
- Supermarket
- Strip mall
- Souq (Arabic term for bazaar or market)
- Variety store
- Vending machine
- Warehouse club
- Warehouse store
Special applications of marketing and promotion
- Advertising and marketing to children
- Adolescents and food marketing
- Agricultural marketing
- Agricultural value chain
- Alcohol advertising
- Business-to-government marketing
- Cause marketing
- City marketing
- Cosmetics advertising
- Community marketing
- Destination marketing
- Evangelism marketing
- Engagement marketing
- Faith-based marketing
- Fish marketing
- Fast food advertising
- Food marketing
- Grey market
- Health marketing
- LGBT marketing
- Local store or neighbourhood marketing
- Megamarketing
- Marketing of Halo 3
- Movement marketing (marketing of cultural movements)
- Pharmaceutical marketing
- Political advertising campaign
- Shrimp marketing
- Sports marketing
- Tobacco advertising
- Tourist attractions
- Wholesale marketing of food
History
- History of advertising (section)
- History of advertising (main page)
- History of brand management (section)
- History of marketing research (section)
- History of market segmentation (section)
- Origins of the positioning concept (section)
- History of promotional merchandise (section)
- History of retail (section)
- History of merchants (section)
- History of the market place (section)
Influential marketing thinkers
- Wroe Alderson (1898-1965) - proponent of marketing science and instrumental in developing the functional school of marketing
- Igor Ansoff (1918-2002)
- David Aaker - highly awarded educator and author in the area of marketing and organisational theory
- Leonard Berry (professor) - author and educator with strong interest in health marketing and relationshp marketing
- Neil H. Borden (1922-1962) - coined the term, 'marketing mix'
- Clayton Christensen - educator, author and consultant, published in the areas of innovation and entrpreneurship
- George S. Day - author and educator; has published in the area of strategic marketing
- Ernest Dichter (1907-1991) - pioneer of motivational research
- Andrew S. C. Ehrenberg (1926-2010) - made contributions to the methodology of data collection, analysis and presentation, and to understanding buyer behaviour and how advertising works
- Edward Filene (1860-1937) - early pioneer of modern retailing methods
- Seth Godin - Popular author, entrepreneur, public speaker and marketer
- Paul E. Green -academic and author; the founder of conjoint analysis and popularised the use of multidimensional scaling, clustering, and analysis of qualitative data in marketing.
- Shelby D. Hunt -former editor of the Journal of Marketing and organisational theorist
- John E. Jeuck (1916-2009) - early marketing educator
- Philip Kotler (1931-) - popularised the managerial approach to marketing; prolific author
- E. St. Elmo Lewis - developed the AIDA model used in sales and advertising
- Christopher Lovelock (1940-2008) - author of many books and articles on services marketing
- Theodore Levitt (1925-2006) - former editor of Harvard Business Review, prolific author of marketing articles and famed for his article, "Marketing Myopia"
- E. Jerome McCarthy - popularised the managerial approach and developed the concept of the 4Ps
- David Ogilvy (businessman) - advertising guru, early pioneer of market positioning
- Vance Packard - journalist and author, wrote The Hidden Persuaders (1957) which explored the use of motivational research in marketing practice
- Charles Coolidge Parlin(1872-1942) - pioneer of market and advertising research methods
- Rosser Reeves - advertising guru; advocate of frequency
- Al Ries - advertising executive, author and credited with coining the term, 'positioning' in the late 1960s
- Arch Wilkinson Shaw (1876-1962) - early management theorist, proponent of the scientific approach to marketing
- Henry Charles Taylor (1873-1969) - the agricultural marketer
- Richard S. Tedlow - author and educatator; published in the area of marketing history
- Jack Trout - together with Al Ries, popularised the positioning concept
- Don E. Schultz - father of 'integrated marketing'
- Stephen Vargo- together with R.F. Lusch developed the service-dominant approach to marketing
- Henry Grady Weaver (1889-1949) - developed the survey questionnaire for use in market research
- Jerry (Yoram) Wind - former editor of the Journal of Marketing, educator and marketer
- Byron Sharp - N.Z. academic; one of the first to document buyer loyalty in empirical work
- Daniel Starch - developed the so-called Starch scores to measure impact of magazine advertising; Starch scores are still in use
- Gerald Zaltman - developed the Metaphor Elicitation Technique (ZMET)
- Valarie Zeithaml - together with A. Parasurman and L.L. Berry, developed the model of service quality and the SERVQUAL instrument
Influential trade magazines and academic journals
- Advertising Age
- Journal of Consumer Research
- Journal of Marketing Research
- Journal of Marketing
- Journal of Marketing Education
- Journal of Service Research
- Marketing (magazine)
Marketing & advertising associations, societies and peak industry associations
- American Marketing Association
- Arts Marketing Association
- Association of National Advertisers
- Australian Market and Social Research Society Limited
- Canadian Marketing Association
- Construction Marketing Association
- Direct marketing association
- Direct Marketing Association (UK)
- Direct Marketing Association (USA)
- Direct Marketing Association (South Africa)
- Direct Selling Association
- European Marketing Research Centre
- European Sponsorship Association
- Marketing Research Association
- Market Research Society
- Potato Marketing Corporation of WA
- Produce Marketing Association
- Promotion Marketing Association
Archives, museums and galleries (dedicated to marketing and/or advertising)
- American Advertising Museum
- Museum of Brands, Packaging & Advertising, Notting Hill, London
- Musée de la Publicité
- The Advertising Archives
- William F. Eisner Museum of Advertising & Design , Milwauke, Wisconsin
Lists
- Outline of business management
- Outline of economics
- Outline of finance
- Outline of production
- List of international trade topics
- List of accounting topics
- List of international trade topics
- List of business law topics
- List of business theorists
- List of economists
Marketing education
- Escola Superior de Propaganda e Marketing, Brazil (School of Advertising & Marketing)
- Master of Business Administration
- Master of Marketing Research
- Bachelor of Business
- Bachelor of Business Administration
- Bachelor of Pharmaceutical Marketing and Management Philadelphia College of Pharmacy and Science
There is a marketing group call list marketing group