InMoment

InMoment
Private
Headquarters Salt Lake City, Utah[1], United States
Key people
  • John R. Sperry[2]
  • Lonnie Mayne
  • Mark Webb
  • Brad Clark
  • Kurtis G. Williams
Website www.inmoment.com

InMoment, Inc. is a customer experience management company based in Salt Lake City, Utah. The company provides services that allow other businesses to collect and organize data on their customer base and the effectiveness of their customer service.[3]

History

InMoment was founded in 2002 by John Sperry and Kurt Williams under the name Mindshare Technologies. The company focused on development of technology that allowed clients to automate and analyze their customer service workflow.[2][4]

In 2011, Mindshare Technologies received a $20 million investment from Sorenson Capital.[5][6]

In September 2013, Mindshare Technologies acquired Empathica for an undisclosed amount. In June 2014, the company changed its name to InMoment.[7][8]

Products and services

Experience Hub

The Experience Hub is a system that aggregates data from InMoment services and other sources to allow a company to manage and take action on customer experience data. The system connects with management tools allowing businesses to share customer feedback with employees it is pertinent to.

Voice of the Customer (VoC)

The Voice of the Customer system is a set of tools that provides feedback and alerts to a business's employees based on incoming feedback and data.[9]

GoRecommend

InMoment's GoRecommend product provides customers with a social feedback outlet at the end of a positive experience, then measures the effectiveness of this review or recommendation.

OpenTell

OpenTell is a review system designed to present potential customers with more relevant information about businesses by providing a representative sample of reviews. It is advertised as an alternative to other third-party review sites.[10]

Locations

As of 2016, InMoment's headquarters is located in Salt Lake City, Utah.[1] The company also has two offices outside the United States, which are located in Mississauga and Birmingham.[7]

References

  1. 1 2 "InMoment". LinkedIn.
  2. 1 2 "Mindshare and Empathica Become InMoment". www.businesswire.com. Business Wire. 10 June 2014. Retrieved 27 June 2016.
  3. ↑ "InMoment, Inc.: Private Company Information - Businessweek". www.bloomberg.com. Bloomberg. Retrieved 27 June 2016.
  4. ↑ "Mindshare Technologies". LinkedIn.
  5. ↑ Rip Empson (2011-10-04). "Mindshare Technologies Lands $20 Million To Turn Customer Feedback Into Actionable Intelligence". TechCrunch. Retrieved 2016-02-12.
  6. ↑ "Mindshare Technologies". www.crunchbase.com. CrunchBase. Retrieved 27 June 2016.
  7. 1 2 "About Us - InMoment". InMoment.
  8. ↑ "Sorenson Capital Leads Financing of Mindshare Technologies Acquisition of Empathica". www.sorensoncapital.com. Sorenson Capital. 30 September 2013. Retrieved 27 June 2016.
  9. ↑ "Voice of the Customer (VoC) - Speech-to-Text Analytics". InMoment.
  10. ↑ "Frequently Asked Questions". OpenTell. Inmoment. 2014. Retrieved 27 June 2016.
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