Freshworks

Freshworks Inc.
Private
Industry Software
Founded 2010 (2010)
Headquarters San Bruno, California
Key people
 Girish Mathrubootham (Founder, CEO), Shan Krishnasamy (Co-founder, CTO), STS Prasad (SVP, Engineering)[1]
Products Multichannel customer support helpdesk, cloud-based call center, full-featured CRM solution, cloud-based service desk and ITSM solution.
Number of employees
 850[2]
Website www.freshworks.com

Freshworks Inc., previously known as Freshdesk Inc., is a cloud-based customer engagement software provider based in San Bruno, California. The company was founded in October, 2010 by former Zoho Corporation executives, Girish Mathrubootham and Shan Krishnasamy.[3][4][5] Freshworks provides its services to 100,000 companies in 140 countries with offices in U.S., India, U.K., Australia, and Germany.[6][7][8]

Products

Freshworks provides cloud business software for companies of all sizes through email, phone, websites, forums, and social media. The products of Freshworks include Freshdesk, Freshservice,Freshsales and Freshcaller.

Freshdesk is a helpdesk software made for businesses to manage all their customer support needs.

Freshservice is an ITSM tool that enables businesses to align the needs of all their employees.

Freshsales is a customer relationship management software which enables businesses to manage their customer information better.

Freshcaller is a cloud based call center software that helps businesses support their customers via calls minus the hardware.

Freshworks’ products follow freemium pricing model.[9][10][11]

Freshworks provides a marketplace with over 100 integrations with cloud-based software providers such as TeamViewer, Slack, Salesforce, Jira, and Skype.[12][13][14]

Acquisitions

Freshworks has acquired multiple smaller companies for undisclosed amounts to improve its products and services.

In August 2015, 1Click, a live video chat and co-browsing platform, was acquired by Freshworks.

In October 2015, Freshworks acquired the social recommendation app Frilp.

In December 2015, Freshworks acquired Konotor, a company that helped businesses chat with consumers within apps.

In February 2016, the company acquired file collaboration platform Framebench.

In April 2016, Freshworks acquired the social customer support platform Airwoot.

A chatbot firm Chatimity was acquired in October 2016.

In January 2017, Freshworks bought Pipemonk, a data integration platform that allows companies, mainly e-commerce businesses, to synchronise and move data amongst multiple cloud apps.[15][16][17][18][19]

Funding

Freshworks has raised funds from Accel, Tiger Global Management, CapitalG and Sequoia Capital India, mainly for research and development for core product development, new product development and marketing.[20]

Freshworks raised its first round Series A funding of $1 million from Accel Partners in November 2011.[21][22][23]

In April 2012, Tiger Global and Accel Partners invested $5 million in a Series B round, to ramp up engineering talent, and for global expansion.

In November 2013, $7 million was funded by Accel Partners in a Series C round, to enter the IT service management. In June 2014, Freshworks received $31 million in Series D funding from Tiger Global Management, with Accel Partners and Google Capital, to continue building customer support services.[24][25]

In April 2015, $50 million was  invested by Tiger Global, Accel Partners and Google Capital, in a Series E round.[26][27]

In November 2016, Freshworks scored $55 million Series F round from Sequoia Capital India along with Accel Partners to expand across the entire product line, by valuing the company at $700 million.[28][29][30][31][32]

See also

References

  1. ↑ "STS Prasad Appointed as Senior Vice President of Freshdesk". TechStory.
  2. ↑ "Freshdesk and the art of keeping customers happy". Livemint.
  3. ↑ Narasimhan, T. E. (2017-03-25). "Freshdesk: How a disgruntled traveller went on to set up a rocking start-up". Business Standard India. Retrieved 2017-08-04.
  4. ↑ "Tech in Asia - Connecting Asia's startup ecosystem". www.techinasia.com. Retrieved 2017-08-04.
  5. ↑ "Chennai Based Freshdesk Rebrands To Freshworks". inc42.com. Retrieved 2017-08-04.
  6. ↑ Banerjee, Sneha (2016-05-07). "We Are Not Acquiring Revenue, We Are Acquiring Talented Technology". Entrepreneur. Retrieved 2017-08-04.
  7. ↑ Chathurvedula, Sadhana (2016-11-24). "Freshdesk and the art of keeping customers happy". http://www.livemint.com/. Retrieved 2017-08-04. External link in |work= (help)
  8. ↑ "Freshdesk scores $55 million Series F round".
  9. ↑ "Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software?". PCMag India. 2017-06-14. Retrieved 2017-08-04.
  10. ↑ Ameyo. "Ameyo Cloud Contact Center Solutions Integrate With Freshdesk to Foster New Customer Support /PR Newswire India/". www.prnewswire.co.in. Retrieved 2017-08-04.
  11. ↑ "Freshdesk". PCMAG. Retrieved 2017-08-04.
  12. ↑ "Freshdesk Announces Integration with Amazon Connect". PRWeb. Retrieved 2017-08-04.
  13. ↑ "Tech in Asia - Connecting Asia's startup ecosystem". www.techinasia.com. Retrieved 2017-08-04.
  14. ↑ "Freshdesk plays catch-up with Zoho and Salesforce, launches app marketplace". Techcircle.in - India startups, internet, mobile, e-commerce, software, online businesses, technology, venture capital, angel, seed funding. 2017-02-23. Retrieved 2017-08-04.
  15. ↑ "Freshdesk Acquires Chat App and Bot Maker Chatimity". FinSMEs. 2016-10-21. Retrieved 2017-08-04.
  16. ↑ Miller, Ron. "Freshdesk acquires data integration startup Pipemonk | TechCrunch". Retrieved 2017-08-04.
  17. ↑ Chathurvedula, Sadhana (2016-11-24). "Freshdesk and the art of keeping customers happy". http://www.livemint.com/. Retrieved 2017-08-04. External link in |work= (help)
  18. ↑ Miller, Ron. "Freshdesk acquires data integration startup Pipemonk | TechCrunch". Retrieved 2017-08-04.
  19. ↑ "Freshdesk buys SaaS startup Pipemonk in seventh acquisition". Techcircle.in - India startups, internet, mobile, e-commerce, software, online businesses, technology, venture capital, angel, seed funding. 2017-01-05. Retrieved 2017-08-04.
  20. ↑ "Private unicorn's no big deal, challenge is to be a public unicorn: Freshdesk’s CEO". Techcircle.in - India startups, internet, mobile, e-commerce, software, online businesses, technology, venture capital, angel, seed funding. 2016-02-08. Retrieved 2017-08-04.
  21. ↑ Narasimhan, T. E. (2017-03-25). "Freshdesk: How a disgruntled traveller went on to set up a rocking start-up". Business Standard India. Retrieved 2017-08-04.
  22. ↑ Ameyo. "Ameyo Cloud Contact Center Solutions Integrate With Freshdesk to Foster New Customer Support /PR Newswire India/". www.prnewswire.co.in. Retrieved 2017-08-04.
  23. ↑ Chathurvedula, Sadhana (2016-11-24). "Freshdesk and the art of keeping customers happy". http://www.livemint.com/. Retrieved 2017-08-04. External link in |work= (help)
  24. ↑ Miller, Ron. "Freshdesk Snags $31M in Series D Funding To Continue Building Customer Support Services | TechCrunch". Retrieved 2017-08-04.
  25. ↑ Mishra, Pankaj. "Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud | TechCrunch". Retrieved 2017-08-04.
  26. ↑ Narasimhan, T. E. (2017-03-25). "Freshdesk: How a disgruntled traveller went on to set up a rocking start-up". Business Standard India. Retrieved 2017-08-04.
  27. ↑ Miller, Ron. "Cloud Customer Service Startup Freshdesk Reels In $50M Round | TechCrunch". Retrieved 2017-08-04.
  28. ↑ www.ETtech.com. "The new $100M Club: Why 2018 will mark the maturing of Indian SaaS cos - ETtech". ETtech.com. Retrieved 2017-08-04.
  29. ↑ Miller, Ron. "Freshdesk scores $55 million Series F round | TechCrunch". Retrieved 2017-08-04.
  30. ↑ "The Help Desks Fight It Out: Freshdesk Unfazed By Rival Zendesk’s India Threat". Bloomberg Quint. Retrieved 2017-08-04.
  31. ↑ Mishra, Pankaj. "The making of Girish Mathrubootham". Retrieved 2017-08-04. line feed character in |title= at position 15 (help)
  32. ↑ Chathurvedula, Sadhana (2016-11-24). "Freshdesk and the art of keeping customers happy". http://www.livemint.com/. Retrieved 2017-08-04. External link in |work= (help)
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