Experience good

In economics, an experience good is a product or service where product characteristics, such as quality or price, are difficult to observe in advance, but these characteristics can be ascertained upon consumption. The concept is originally due to Philip Nelson, who contrasted an experience good with a search good.

Experience goods pose difficulties for consumers in accurately making consumption choices. In service areas, such as healthcare, they reward reputation and create inertia. Experience goods typically have lower price elasticity than search goods, as consumers fear that lower prices may be due to unobservable problems or quality issues.

Post-experience goods, also called credence goods, are goods for which it is difficult for consumers to ascertain the quality even after they have consumed them, such as vitamin supplements. Potential consumers of these goods may require third-party information, provided by private rating agencies or government bodies.

References

Luis M. B. Cabral: Introduction to Industrial Organization, Massachusetts Institute of Technology Press, 2000, page 223. ISBN 0-262-03286-4
Philip Nelson, "Information and Consumer Behavior", 78(2) Journal of Political Economy 311-329 (1970).
Aidan R. Vining and David L. Weimer, "Information Asymmetry Favoring Sellers: A Policy Framework," 21(4) Policy Sciences 281–303 (1988).

Types of goods
Public goods Private goods (includes household goods) Common goods Common-pool resource Club goods Anti-rival goods Global public goods Global commons
(Non-)Rivalrous goods and (Non-)Excludable goods
Complementary goods vs. Substitute goods vs. Independent goods
Free goods vs. Positional goods
(Non-)Durable goods Intermediate goods (producer goods) Final goods Capital goods
Inferior goods Normal goods (Necessity goods) Neutral goods Ordinary goods Information goods Giffen goods Luxury goods Veblen goods Superior goods
Search goods (Post-)Experience goods Credence goods
Merit goods Demerit goods
Damaged goods Composite goods Intangible goods

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