Eastlink (company)

Eastlink, Inc.

Type	Private
Industry	Telecommunications
Founded	1970 (as Bragg Communications Inc.) 1998 (as EastLink)
Headquarters	Halifax, Nova Scotia, Canada
Key people	Lee Bragg
Products	Digital Television, Cable High Speed Internet, Telephone, Cellular
Revenue	$310.6 million (cable); $273 million (Internet); $6.3 million (advertising) (all 2010)[1]
Net income	$53.8 million
Number of employees	1,500
Website	Eastlink

Eastlink is a Canadian cable television and telecommunications company. The privately held company was founded by the Bragg family, through the amalgamation of several telecommunications companies in 1969.^[2]

History

It was founded in Amherst, Nova Scotia in 1971, when it was issued one of the first cable licences granted by the CRTC. Through a series of acquisitions, which included the purchase of Amtelecom, Persona, Bluewater, Delta and Coast Cable, Eastlink became the fifth-largest cable television provider in Canada in 2010, with approximately 1,500 employees working in offices across the country. As of 2010, it was the largest privately owned cable company in Canada, with 457,075 subscribers^[3] in nine provinces (excluding Saskatchewan). It remains privately held by the Bragg family of Oxford, Nova Scotia.^[4]

In 2008, Eastlink purchased ISN, Prince Edward Island's only internet service provider.^[5]

Reputation

• Named Business of the Year by the Halifax Chamber of Commerce in 2008
• Named one of Canada's 50 Best Managed Companies for 2006 and requalified member for 2007, 2008, 2009, 2010, 2011 and awarded Platinum Membership in 2012.
• Given the Excellence in Human Resources Award by the Human Resources Associations of Atlantic Canada in 2006.

Criticism

In 2015, Eastlink came under fire for introducing data caps of 15 GB/month for broadband customers. Critics argued that the amount of data was considered unusually low for residential internet.^[6]

In 2017, Eastlink decided to revoke the email address of a customer who had been using it since 1998 because they concluded it was misleading. Eastlink gave the customer 30 days notice to "go through 20 years worth of email".^[7]

Service offerings

Cable Internet and TV

Eastlink delivers digital video/television and cable-network-based Internet services with speeds up to 940 megabits per second, one of the faster networks of this kind in North America. It was one of the first companies in North America to bundle digital cable and broadband Internet services with home phone service.

Eastlink's 100 and 940 megabit service has unlimited usage. Its mid-tier 150 and 300 megabit services have usage based billing except if you get a bundle.^[8]

Eastlink also produces community channels branded as Eastlink TV to serve the company's cable customers.

Eastlink offers video on demand, digital video recorders and high definition television (HDTV) services in many communities across Canada.^[9]

Wireless

Eastlink spent $25 million during the 2008 Advanced Wireless Services (AWS) auction for 19 licenses in Ontario and Atlantic Canada as well as Grande Prairie, Alberta. The company announced in 2011 that it would introduce wireless services, beginning with announced for Nova Scotia and Prince Edward Island. In February 2013, Eastlink launched its wireless service with HSPA+ and LTE services being available at the launch date.

As Eastlink deployed many wireless repeater towers for its Motorola Canopy service launched as part of the Broadband for Rural Nova Scotia initiative, upgrading these to serve as a cell and Wi-Fi mesh network was an obvious potential that would attract third parties with no tower access, such as Wind, to partner with Eastlink.

In May 2016, Eastlink announced that it would launch wireless service in the cities of Timmins and Sudbury in northern Ontario. Eastlink activated its LTE network, including Voice over LTE, in Timmins on June 1, 2016^[10] with the LTE network in Sudbury activated on June 9, 2016.^[11]

CLEC services

Eastlink was the first^[12] major Canadian cable company to offer competitive local telephone service in its territory in 1999 over a fibre optic network.^[13] In 2005 the area code 902 telephone market was the most competitive telephone exchange in North America and this was credited to Eastlink's presence in the market. Eastlink was also the first provider to deliver local telephone competition to its service area in New Brunswick in 2005.^[14]

Fixed wireless Internet in rural Nova Scotia

In 2010 Eastlink launched another service in cooperation with other providers and the government of Nova Scotia's Broadband for Rural Nova Scotia initiative: a Motorola Canopy based rural Internet service capable of 0.5 megabit uploads, 1.5 megabit downloads, which was intended to reach "100% of civic addresses" in Nova Scotia. This level of coverage is unique in North America and is a particular challenge in a province prone to extreme weather, fog and winds. Eastlink claimed at public forums in early 2010 that the service would operate at under 100ms latency and accordingly be useful for VoIP from arbitrary third parties such as Skype, but this has not been verified. However, latency to the towers themselves was reliably under 2ms at that time.

... versus other alternatives

Critics of the Canopy service, notably Bell, argued that it is expensive (due to shorter range repeater towers). The strategy was poorly coordinated with cable networks (there being for instance no subsidy to extend the cable network where it would be easy to do so or even where it would facilitate the wireless services). Most open-systems-minded users considered Canopy an impractical direction compared to expansion of Wi-Fi hotspot services. Its primary competitor, Aliant, by contrast has invested in Wi-Fi, GSM and DSL services, but they remained as of 2011 expensive or unavailable in rural Nova Scotia.

Original Eastlink logo 1998-2012

Some jurisdictions that report unsatisfactory results with all of these technologies, including Canopy, such as Door County, Wisconsin's Washington Island, have reported positive results with powerline networking. However, as power-lines do not reach "100% of civic addresses" they do not address quite the same issues. The deployment of powerline-based meters by Emera subsidiary Bangor Hydro, which also owns Nova Scotia Power Inc. on the board of which Eastlink CEO Lee Bragg serves, suggests that this technology may ultimately become part of the Eastlink mix in some rural areas.

As of early 2011, Rogers, Aliant, and Telus' mobile Internet offerings are extraordinarily expensive for heavy users and tethering of personal computers is not necessarily included under these plans; the price per gigabyte of the Eastlink service is clearly superior to any of these offerings.However, the maximum speed is much less (1.5Mbit/s download versus up to 21Mbit/s) and more so when these cellular providers upgrade to dual-carrier (42Mbit/s) HSPA+.^[15] For those more concerned with speed and less with price, cellular options will be a superior rural networking choice; for those concerned with price, Eastlink's fixed wireless service, the expansion of Wi-Fi hotspots, and the use of 802.11u and 802.21 will continue to form a more reliable mesh especially in attracting tourists or in densely populated areas.

... versus extensions of wired network

In terms of speed, where it could reach groups of customers inaccessible by Canopy, Eastlink's wired network would be substantially faster, operating at up to 100Mbit/s download, compared to 1.5Mbit/s download. Fixed-wireless internet is, however is many times faster than dial-up (1.5Mbit/s) and does (unlike satellite) satisfy most expectations of "broadband Internet access". Broadband is economically or subjectively defined and is perceived very differently by persons with different latency expectations and service usage patterns, therefore perceptions of its quality are also subjective; Persons accustomed to dialup service may be thrilled with Canopy performance, whereas those used to wired cable find it slow or flaky.

Canopy service deployment encountered numerous challenges in practice, including installation of unforeseen wireless relay towers installed on an ad hoc basis that increase latency, reduce service reliability and load other towers – the inherent problems of a mesh network.

Service and installation concerns

Eastlink was not, as of November 2011, effectively held to its contractual obligation to provide "100% of civic addresses" with service nor its latency promises, even where most such customers could be easily accommodated by extending its wired network to these existing wireless relay towers. In particular, users on islands with water access were denied service as of summer 2011.

More seriously, installers as of November 2011 had no way to test latency before asking for customer signoff and final installation, meaning that any user whose latency needs could not be met would not know that until after they had agreed the service was adequate, based only on raw signal strength.

As of the fourth quarter 2011 the project had still not yet reached its promise of "100% of civic addresses." Eastlink has not commented on the consistency of speeds or latency on this network nor released any public Quality of Service (QoS) statistics or actual usage information about the services its users actually use. It was widely anticipated that Eastlink would offer access to its new cell network in 2012 on favourable terms to cut-off rural users.

Coverage

Coast Cable logo

Delta Cable logo

Provinces which currently have some Eastlink service are: Nova Scotia, Prince Edward Island, New Brunswick (limited to Sackville area), Newfoundland and Labrador, Quebec, Ontario, Manitoba, Alberta, and British Columbia. It also serves the town of Point Roberts, Washington, in the United States.

Service in Saskatchewan was available in the past but is currently not available to new customers.

Although the company has mostly unified its acquisitions under the Eastlink brand, in parts of British Columbia, Eastlink operates as Coast Cable (Sunshine Coast) or Delta Cable (in Delta, British Columbia, also serving the American community of Point Roberts, Washington).

As of February 2011, Eastlink has acquired service territory on the island of Bermuda.

Cellular service is currently available to residents of Nova Scotia; Prince Edward Island; south east New Brunswick; Saint John, NB and St. John's, NL

References

External links

• Official website