Andrews & Arnold
Coordinates: 51°24′54.932″N 0°45′55.299″W / 51.41525889°N 0.76536083°W
 | |
| Limited | |
| Industry | Internet |
| Founded | (1997) |
| Headquarters | Bracknell, England |
Key people | Adrian Kennard (Managing Director) |
| Products | Internet Services |
| Website | https://www.aa.net.uk |
Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998,[1] primarily serving businesses and "technical" home users.[2]
In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.[3][4]
The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[5][6]
Andrews & Arnold is one of the rare ISPs in the United Kingdom to provide IPv6 to home customers, for no additional charge.[7]
Andrews & Arnold are strong advocates of not censoring Internet connections.[8] Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.[9]
Products
Andrews & Arnold have a number of product areas:
- Internet access
- FTTC and FTTP
- ADSL
- L2TP tunneling service
- 3G Data SIMs
- Copper lines for DSL
- Multiline bonded internet connections
- Leased lines
- Ethernet (2 Mbit/s - 1 Gbit/s)
- Domain and hosting services
- Colocation
- Domain names
- Email services
- Voice
- SIP Trunking
- VOIP - Voice over the Internet
- SIP2SIM - Makes your mobile a SIP endpoint
- Hardware
- FireBrick Ethernet routers
References
- ↑ "Andrews & Arnold Ltd - About us". Aaisp.net.uk. Retrieved 2012-06-30.
- ↑ "Andrews & Arnold Ltd - Broadband information". Aaisp.net.uk. Retrieved 2012-06-30.
- ↑ "The UK's largest independent Broadband / ADSL troubleshooting website (incorporating news, reviews and comparisons)". thinkbroadband. Retrieved 2012-06-30.
- ↑ "O2 and AAISP Top UK Broadband ISP Customer Service Awards 2009 − ISPreview UK News". Ispreview.co.uk. 2009-12-27. Retrieved 2012-06-30.
- ↑ "Tech Support". xkcd. 2010-10-15. Retrieved 2011-12-24.
- ↑ "XKCD/806 compliance". 15 October 2010. Retrieved 24 December 2011.
- ↑ "IPv6". Retrieved 2013-10-07.
- ↑ "Censorship views". Retrieved 2014-01-29.
- ↑ "RevK's rants: CENSORSHIP". Retrieved 2014-01-29.
