Transcom WorldWide
| Public (Nasdaq Stockholm, ticker: TWW, ISIN SE0006168316) | |
| Industry |
Outsourcing Offshore outsourcing |
| Founded | 1995 in Sweden |
| Headquarters | Sweden |
| Products | Customer relationship management, Collections, Interpretation, Legal services |
| Slogan | Our people makes the difference |
| Website | http://www.transcom.com/ |
Transcom WorldWide AB is a global customer experience specialist, providing customer care, sales, technical support and collections services through an extensive network of contact centers and work-at-home agents.
Operations are located in Europe, North and South America, Asia and North Africa. Transcom employs 30,000 people throughout its 54 sites in 23 countries worldwide. Johan Eriksson was appointed President & CEO in November 2011. Transcom Worldwide was redomiciled from Luxembourg to Sweden at the end of 2014. In March 2015, Kinnevik sold its remaining shares in Transcom to Altor.
Locations
Transcom WorldWide is present in 54 contact centers in the following countries: Canada, Chile, Colombia, Croatia, Denmark, Estonia, Germany, Hungary, Italy, Latvia, Lithuania, the Netherlands, Norway, the Philippines, Poland, Portugal, Perú, Serbia, Spain, Sweden, Tunisia, United Kingdom, and the USA .[1] On January 19, 2016 Transcom announced that because of significant losses, it would be pulling out of Colombia and considering options for Chile & Peru.[2]
Acquisitions
On 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for $90 million CAD (€63 million). An initial payment of $50 million CAD (€35 million) was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x EBIT for the complete deal.
NuComm had revenues of $122 million CAD (€85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.[3]
References
External links
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