Teleperformance Philippines

Teleperformance Philippines
Industry Customer Management, Outsourcing, Consulting, Professional Services
Founded 1996
Headquarters EDSA Greenfield, Mandaluyong City
Number of locations
 16
Key people
 David Rizzo (President), Travis Coates (Managing Director)
Number of employees
 41,000 (July 2015)
Website www.teleperformance.ph

Teleperformance (TP) is an offshore business process outsourcing and contact center company in the Philippines. It is a subsidiary corporation of the Teleperformance Group.

Company profile

Teleperformance Philippines is a subsidiary corporation of the Teleperformance Group, the worldwide leader in outsourced multichannel customer experience management and serves companies around the world with customer care, technical support, customer acquisition and debt collection programs.

Teleperformance Philippines began operations in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 41,000 people in the country and operates more than 26,500 workstations in 16 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, and Davao.

In 2012 up to 2015, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as 2014 Best Employer in the Philippines.

This 2015, Teleperformance Philippines marks its 19th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

Citizen of the World (COTW)

Established in 2006, Citizen of the World (COTW) is the corporate social responsibility arm of Teleperformance with primary focus on helping underserved sectors of society, including children and the elderly.

Its core objectives are to make Teleperformance charitable efforts systematic and participative for all employees and entities, to unite in a worthy common cause compatible with local needs, to maximize giving levels and encourage colleagues, clients and other audiences to join the company's significant humanitarian commitment and to elevate the pride, loyalty and satisfaction of its employees.

Citizen of the Planet (COTP)

Citizen of the Planet (COTP) is a global corporate initiative aimed at ensuring Teleperformance operates in an environmentally friendly and responsible manner.

In a combined effort we commit to help our planet by improving facilities to create "sustainable sites" (i.e. water, paper and other waste reductions) and strive for "paperless" environments as well as recycling and incentivizing energy and atmosphere Improvements.

A key focus is to minimize our overall Carbon Footprint on a worldwide basis.

Company milestones

Teleperformance was established in the Philippines on April 24, 1996 with its first office located in Taguig, Metro Manila.

In 2002, the company opened its headquarters at the Octagon Building in Ortigas Center, Pasig City.

In 2006, Teleperformance opened its Bacolod site, its first site in the Visayas region.

In 2007, Teleperformance launched its largest contact center in Greenfield District, Mandaluyong City, which later became its official headquarters.

In 2009, the company acquired opened its site at the SM Mall of Asia in Pasay City.

From 2008 to 2010, Teleperformance aggressively grew, adding two more sites in Sucat, Parañaque and in Fairview, Quezon City.

In 2011, Teleperformance further expanded with the opening of its sites at the Alphaland Southgate in Makati and at the Cebu Business Park, its first site in Cebu.

Also in 2011, Teleperformance Philippines was recognized by the International ICT Awards as Employer of the Year for its excellent employee support programs.

In 2013, Teleperformance further expanded with two sites added, one at SM Antipolo and another at SM City Davao.

In July 2014, Teleperformance announced its acquisition of Aegis’ operations in the Philippines, USA and Puerto Rico from Essar Global Fund’s AGC Holdings for $610 million.

In 2015, Teleperformance opens two more sites SM Aura in Taguig City and Fairview Terraces in Quezon City

From 2012 to 2015, Teleperformance has consecutively won the Frost & Sullivan Asia Pacific Contact Center Provider of the Year award.

Awards and Recognition

Locations

Metro Manila and Luzon
Visayas
Mindanao

References

    1. http://ph.teleperformance.com/en-us/philippines/about-us
    2. http://ww2.frost.com/news/press-releases/teleperformance-receives-2015-frost-sullivan-asia-pacific-contact-center-outsourcing-service-provider-year-award/
    3. https://www.teleperformance.com/media/2268868/pr-teleperformance-philippines-is-recognized-by-the-2014-aon-hewitt-best-employers-program.pdf
    4. http://ph.teleperformance.com/en-us/people-company/social-responsibility/citizen-of-the-planet
    5. https://www.facebook.com/pages/Teleperformance-Octagon-Bldg-San-Miguel-Ave-Ortigas-Center/362430983794293
    6. http://www.greenfield.com.ph/
    7. http://www.alphalandsouthgatemall.com.ph/
    8. https://www.teleperformance.com/media/2510921/pr-teleperformance-wins-fourth-consecutive-asia-pacific-contact-center-of-the-year-award_v3.pdf
    9. http://ict-awards.org.ph/
    10. https://www.teleperformance.com/media/1872238/teleperformance-receives-second-peza-outstanding-community-project-of-the-year-award-043014.pdf
    11. http://www.ibpap.org/
    12. http://blackbookofoutsourcing.com/
    13. http://www.teleperformance.com/media/2189758/140909-teleperformance-pr-top-global-contact-center-en-final.pdf
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