MAKE award

Most Admired Knowledge Enterprises (MAKE) is a production of Teleos, in association with The KNOW Network established the Global Most Admired Knowledge Enterprises (MAKE) research program in 1998 to identify and recognize those Parent Organizations (including all companies/divisions/business units/agencies, etc.), Groups or Holding Organizations which are creating shareholder/stakeholder wealth by transforming new as well as existing enterprise knowledge into superior products/services/solutions.

Teleos also conducts the Global Independent Operating Unit (IOU) MAKE study – established in 2010 – to identify and recognize those individual companies/divisions/business units/agencies of Parent Organizations that are creating shareholder/stakeholder wealth by transforming new as well as existing enterprise knowledge into superior products/services/solutions. The Executive Summary of the 2014 Global IOU MAKE Report is published separately.

The Global MAKE research is based on the Delphi methodology. This technique uses an expert panel’s perceptual knowledge to identify and examine critical issues – in the case of the Global MAKE study to identify those Parent Organizations which are leaders in the 21st century knowledge economy. Through several iterations a consensus is developed among the panel’s experts. It is this consensus of expert opinion which provides the validity to the Delphi and Global MAKE study results.

A panel of Global Fortune Global 500 senior executives and leading knowledge management/intellectual capital/innovation/organizational learning experts selects the Global MAKE Winners. In the Global MAKE study there are three rounds of consensus building. In the first round, members of the expert panel nominate Parent Organizations (profit, non-profit and public sector) located anywhere in the world.

In the second round, each member of the expert panel selects a maximum of three knowledgedriven Parent Organizations from the list of nominations.Those Parent Organizations selected by at least 5% of the expert panel members are recognized as Global MAKE Finalists. In the third and final round, the Global MAKE Finalists are ranked against each of the eight knowledge performance dimensions which form the MAKE framework and are the visible drivers of value creation:

• creating an enterprise knowledge-driven culture.
• developing knowledge workers through senior management leadership.
• developing and delivering knowledge-based products/services/solutions.
• maximizing enterprise intellectual capital.
• creating an environment for collaborative enterprise knowledge sharing.
• creating a learning organization.
• delivering value based on stakeholder knowledge.
• transforming enterprise knowledge into shareholder/stakeholder value.

A total of 102 Parent Organizations were nominated as 2014 Global Most Admired Knowledge Enterprises . Out of this group, 46 Parent Organizations were recognized as 2014 Global MAKE Finalists . A total of 20 Global MAKE Finalists were recognized as 2014 Global MAKE Winners (based on the total composite scores).^[1]

Winners of the 2014 Global MAKE study

The Winners of the 2014 Global MAKE study, conducted by Teleos in association with The KNOW Network, are (in alphabetical order):

• Accenture
• Apple
• Arup
• ConocoPhillips
• Deloitte
• EY
• Facebook
• Fluor
• Google
• IBM
• Infosys Limited
• Microsoft
• Novo Nordisk
• PwC
• Samsung Group
• SAP
• Schlumberger
• Siemens
• Tata Group
• Toyota^[1]

The Global MAKE study is a measure of the rate at which an organization is transforming its tacit and explicit corporate knowledge into new enterprise intellectual capital and increased shareholder value (or in the case of non-profit and public organizations, stakeholder capital). Global MAKE Winners are creating long-term enterprise intellectual capital and shareholder value over twice as fast as their competitors.

According to Rory Chase, managing director of Teleos, “The 2014 Global MAKE Winners have been recognized as leaders in effectively transforming enterprise knowledge into wealth-creating ideas, products and solutions. Their expanding portfolios of intellectual capital are enabling them to out-perform their competitors during this period of continuing global economic uncertainty.”

For the second time, Google has been named the Overall Global MAKE Winner. Past Overall Global MAKE Winners include Apple, Buckman Laboratories, General Electric, Google, IBM, McKinsey & Company, Microsoft and Toyota.

Key findings

Business leaders, analysts and investors constantly ask: “What are the economic and competitive advantages of pursuing a business strategy based on knowledge leadership?” Based on the findings of the 2014 Global MAKE study, the benefits of this approach are tangible and significant.

Successfully managing enterprise knowledge yields big dividends. The 2014 Global MAKE Winners trading on the NYSE/NASDAQ showed a Total Return to Shareholders (TRS) for the ten-year period 2004-2013 of 21.3% – 2.1 times the average Fortune 500 company median.

The Return on Revenues (ROR) for the 2014 Global MAKE Winners was 15.8% – 2.5 times that of the Fortune 500 ROR median. The Return on Assets (ROA) for the 2014 Global MAKE Winners was 12.9% – 2.9 times that of the Fortune 500 ROA median.^[2]

References