Glossary of business and management terms

The following special terms are used in commercial business and the management of large organisations such as corporations.

Abbreviations

24x7
CAO - Chief Accounting Officer
CEO - Chief Executive Officer
CFO - Chief Financial Officer
CIO - Chief Information Officer, Chief Investment Officer and Chief Innovation Officer
CISO - Chief Information Security Officer
CMO - Chief Marketing Officer
COB - Close Of Business
COO - Chief Operating Officer
CPO - Chief People Officer also Chief Procurement Officer
CSA - Customer Service Advisor
CTO - Chief Technical Officer
CLO - Chief Legal Officer
CSW - Completed Staff Work
CxO - Any of the above, x being a placeholder. Chief [Placeholder] Officer.
FTE - full-time equivalent
FY - fiscal year
HIBBIS - Heads in Beds, Butts in Seats (Used in the hotel industry)
HR - human resources
KPI - Key performance indicators
NDA - Non-disclosure agreement
PCP - Previous corresponding period (Used when comparing sales over corresponding periods)
POS - point of sale
R&D - Research and Development
RIF - Reduction in Force
ROI - return on investment
SBU - Strategic Business Unit
SME - Subject Matter Expert / also Small to Medium Enterprise
TCO - total cost of ownership
USP - Unique Selling Proposition/Point
VP - Vice president
WC - Week Commencing
WE - Week Ending
YTD - Year to date
EOD - End Of Day

Nouns

50,000 foot view: Highest management overview

30,000 foot view: Program management view

Assessment -

Bandwidth -

Benchmarking/Benchmark: Measuring against

Best practice: Tried and tested methology/process

Best practice methodology -

Bottleneck: Where a process is held up

Blue sky thinking: Idealistic or visionary ideas - not always with practical application (source: BBC)

Cascade: Array of possible actions to take in response to a problem: protocol

Change -

Check in the box - complete the task

Chit -

Coach/Couch the idea -

Compensation actions -

Competitive advantage -

Conflict resolution -

Constraints -

Core competencies -

Core values -

Cost avoidance -

Cost reduction -
Cost transformation -

Cracker jack -

Critical thinker -

Cutting edge practices - "up to date", new methods

Dashboard -

Deliverable/s - end product

Diagnosis -

Downsize - reduce the number of employees through a layoff

End-user perspective: What a customer thinks of a product or service or how they feel having to or after using a product service. What is thought about one of your items or services sold by a third party

Enterprise -

Excellence -

Flavor of the month - the current popular activity/person as directed by the company/client/management.

Fire fighter -

Game changer -

Game theory -

Gatekeeper -

Golden handshake -

Golden parachute -

Governance -

Headhunter -

Hub: an idea which other ideas are linked to

Income pressures -

Joined-up thinking: Discussing the viewpoints of each organization and coming to an agreement or compromise

Individual contributor -

Leadership -

Lean forward and Lean back media

Learning experience -

Line of sight -

Low-hanging fruit: Tasks that have the greatest positive effect for the least effort, used when promoting new projects to show the advantages.

Mad as a hornet -

Mastery -

Matrix organization -

Metrics Milestones -

Momentum -

Moving target -

Nesting (process)|Nesting -

Not invented here -

Initiative -

Individual contributor -

One belly button to push: Reduced number of suppliers

Operational excellence

Outcomes -

Paradigm shift -

Partnership -

Positive Momentum -

Practical application -

Process -

Process management -

Product / service environment -

Raft of measures: A collection of proposals or schemes

Recommendation -

Requirements -

Revenue growth -

Revenue mix -

Rightsize -

Seat at the table -

Showcase -

Show stopper -

Tent pole: the task or item most likely to delay a project or consume the most resources

Six Sigma -

Silo (Vertical and Horizontal) -

Silver bullet: One solution for everything

Stakeholders: every group or individual affected by the outcome of a decision

Standards -

State of the art -

Superior advantage/performance -

Supply chain -

Synergy -

System -

Teamwork -

Thought leader -

Touchpoints -

Under-pinning: The foundations of an idea, which helps another related scheme or proposal

Unique selling proposition (USP)

Value added -

Womb to tomb: An idea or program that is killed before it has a chance to grow or flourish

Win-win solution: Providing a product or service which makes everyone happy

Verbs

Action -
Attract -
Baked In: Same as "included," in principle. Something which has been "baked in" is implied to be impossible to remove.
Boil the Ocean: An effort or task which is perceived by the speaker to be impossible or impractical.
Build Capacity: Take actions which produce no useful output immediately, but increase the amount of useful work which can be done in the future.
Call out -
Capture -
Champion -
Circle Back -
Circle the wagons
Collaborative -
Connect the dots -
Cover all directions of the compass: Try to make things acceptable for all stakeholders
Create the storyboard: Outline what the solution will look like
Deep dive: Get into the detail
Deliver -
Dialogue -
Differentiate -
Drill Down –
Eating one's own dog food: Use the same product that is sold to your customers, especially if it's a bad product
Drink the Kool Aid - (from the Jonestown Massacre)
Emerge/Emerging -
Enhance -
Escalate -
Evolve -
Execute -
Exploit -
Facilitate -
Forge -
Foster -
Generate -
Grow -
Have the vendor in our pocket: Keep a vendor / contractors paid
Highlight -
Ideate -
Impact -
Implement -
Incentivize -
Inspire -
Integrate -
Intervene -
Land and expand: To sell a small solution and then grow it within the client's environment
Leverage -
Manage -
Mature
Monetize
Moving forward: Making progress on an idea or scheme
Onboarding -
Partner -
Pick the low-hanging fruit: Go for the easiest option
Ping -
Power to the elbow: Get additional backup information to make your case stronger
Pushing the envelope: Going outside normal boundaries to achieve a target or goal (such as exceeding specifications)
Reach out -
Re-engineer -
Re-use -
Scale up -
Simplify -
Sing from the same hymn sheet: Show a united front or everyone understanding and saying the same thing to customers or service users
Spearhead -
Strategic plan -
Strategize -
Stratic -
Sugarcoating -
Synergize -
Table that -
Tackle -
Think outside the box -
Throw a curve -
Touch base -
Touch base: To meet up with a colleague to discuss progress (from baseball)
Transform -
Tread Lightly-
Unify -
Utilize -
Vet -

Adjectives

Actionable -
Authored -
Cross-Functional - resume jargon, music to management's ears
Customer-centric -
Dynamic-
In the loop - knowing what's going on and being kept informed
Innovative -
Geographically dispersed -
Granular -
High-level -
Holistic -
Nimble -
Off the shelf - buying in a product or service already completed
Results-driven -
Revolutionary -
Robust -
Scalable -
Seamless -
Superior -
Sustainable -
Thoughtful -
User-centric -
Win-win -

Adverbs

Impactfully -
In the weeds - view by staff who actually do the work
Synergistically -

References

"A glossary of business terms", Business English, 2004, ISBN 9780764124440

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