Internet-based Self-Service

Internet-based Self-services (ISS) are a subtype of services driven by self-service technologies which provide technological interfaces allowing customers to use services independently of the involvement of direct service employee. Self-ticket purchasing and self-check-in for a flight using the Internet are examples of Internet-based self-services.

References

• Cardoso, Jorge; John Miller (2012). "Internet-Based Self-Services: from Analysis and Design to Deployment" (PDF). The 2012 IEEE International Conference on Services Economics (SE 2012). Retrieved 8 October 2012. 

See also

• Self-service
• Self service technologies
• Self-service software