Information quality

Information quality (IQ) is a term to describe the quality of the content of information systems. It is often pragmatically defined as: "The fitness for use of the information provided."

Conceptual problems

Although this pragmatic definition is usable for most everyday purposes, specialists often use more complex models for information quality. Most information system practitioners use the term synonymously with data quality. However, as many academics make a distinction between data and information,[1] some will insist on a distinction between data quality and information quality. This distinction would be akin to the distinction between syntax and semantics where for example, the semantic value of "one" could be expressed in different syntaxes like 00001; 1.0000; 01.0; or 1. Thus a data difference may not necessarily represent poor information quality.

Information quality assurance is the process to guarantee confidence that particular information meets some context specific quality requirements. It has been suggested, however, that higher the quality the greater will be the confidence in meeting more general, less specific contexts.[2]

Dimensions and metrics of Information Quality

"Information quality" is a measure of the value which the information provides to the user of that information. "Quality" is often perceived as subjective and the quality of information can then vary among users and among uses of the information. Nevertheless, a high degree of quality increases its objectivity or at least the intersubjectivity. Accuracy can be seen as just one element of IQ but, depending upon how it is defined, can also be seen as encompassing many other dimensions of quality.

If not, it is perceived that often there is a trade-off between accuracy and other dimensions, aspects or elements of the information determining its suitability for any given tasks. Wang and Strong propose a list of dimensions or elements used in assessing Information Quality is:[3]

Other authors propose similar but different lists of dimensions for analysis, and emphasize measurement and reporting as information quality metrics. Larry English prefers the term "characteristics" to dimensions.[5]

While information as a distinct term has various ambiguous definitions, there's one which is more general, such as "description of events". While the occurrences being described cannot be subjectively evaluated for quality, since they're very much autonomous events in space and time, their description can—since it possesses a garnishment attribute, unavoidably attached by the medium which carried the information, from the initial moment of the occurrences being described.

In an attempt to deal with this natural phenomenon, qualified professionals primarily representing the researchers' guild, have at one point or another identified particular metrics for information quality. They could also be described as 'quality traits' of information, since they're not so easily quantified, but rather subjectively identified on an individual basis.

Proposed quality metrics

Authority refers to the expertise or recognized official status of a source. Consider the reputation of the author and publisher. When working with legal or government information, consider whether the source is the official provider of the information. Verifiability refers to the ability of a reader to verify the validity of the information irresepective of how authoritative the source is. To verify the facts is part of the duty of care of the journalistic deontology, as well as, where possible, to provide the sources of information so that they can be verified

Scope of coverage refers to the extent to which a source explores a topic. Consider time periods, geography or jurisdiction and coverage of related or narrower topics.

Composition and Organization has to do with the ability of the information source to present its particular message in a coherent, logically sequential manner.

Objectivity is the bias or opinion expressed when a writer interprets or analyze facts. Consider the use of persuasive language, the source’s presentation of other viewpoints, its reason for providing the information and advertising.

  1. Adherence to moral and ethical principles; soundness of moral character
  2. The state of being whole, entire, or undiminished
  1. Of large scope; covering or involving much; inclusive: a comprehensive study.
  2. Comprehending mentally; having an extensive mental grasp.
  3. Insurance. covering or providing broad protection against loss.

Validity of some information has to do with the degree of obvious truthfulness which the information carries

As much as ‘uniqueness’ of a given piece of information is intuitive in meaning, it also significantly implies not only the originating point of the information but also the manner in which it is presented and thus the perception which it conjures. The essence of any piece of information we process consists to a large extent of those two elements.

Timeliness refers to information that is current at the time of publication. Consider publication, creation and revision dates. Beware of Web site scripting that automatically reflects the current day’s date on a page.

Means that documented methods are capable of being used on the same data set to achieve a consistent result.

Education

University of Arkansas at Little Rock offers graduate degrees in the field of Information Quality.[6] University level Information Quality courses around the world are listed in Information Quality Courses/Programs Around the World.

Professional Associations

International Association for Information and Data Quality (IAIDQ)[7]
IAIDQ is a not-for-profit, vendor neutral, professional association formed in 2004, dedicated to building the information and data quality profession.

Information Quality conferences

A number of major conferences relevant to information quality are held annually:

Data Governance and Information Quality Conference[8]
Commercial conferences held each year in the USA
Data Quality Asia Pacific[9]
Commercial conference held annually or Sydney or Melbourne, Australia
Enterprise Data and Business Intelligence Conference Europe[10]
Commercial conferences held annually in London, England.
Information and Data Quality Conference[11]
Not for profit conference run annually by IAIDQ in the USA
International Conference on Information Quality[12]
Academic Conference launched through MITIQ held annually at a University
Master Data Management & Data Governance Conferences[13]
Six major conferences are run annually by the MDM Institute in venues such as London, San Francisco, Sydney, Toronto, Madrid, Frankfurt, Shanghai and New York City.

See also

References

  1. ↑ For a scientific and philosophical unraveling of these concept see Churchman, C.W. (1971) The design of inquiring systems, New York: Basic Books.
  2. ↑ See Ivanov, K. (1972) "Quality-control of information: On the concept of accuracy of information in data banks and in management information systems". The University of Stockholm and The Royal Institute of Technology. Doctoral dissertation. Further details are found in Ivanov, K. (1995). A subsystem in the design of informatics: Recalling an archetypal engineer. In B. Dahlbom (Ed.), The infological equation: Essays in honor of Börje Langefors, (pp. 287-301). Gothenburg: Gothenburg University, Dept. of Informatics (ISSN 1101-7422).
  3. ↑ Wang, R.; Strong, D. (1996). "Beyond Accuracy: What Data Quality Means to Data Consumers". Journal of Management Information Systems 12 (4): 5–34.
  4. ↑ Miller, Holmes (Spring 1996). "THE MULTIPLE DIMENSIONS OF INFORMATION QUALITY". Information Systems Management 13 (2): 79–82. doi:10.1080/10580539608906992. Retrieved 16 September 2010.
  5. ↑ English, Larry P. (2009) "Information Quality Applied", Wiley Publishing, Indianapolis. ISBN 978-0-470-13447-4
  6. ↑ UALR Information Quality
  7. ↑ International Association for Information and Data Quality
  8. ↑ Data Governance and Information Quality Conference
  9. ↑ Data Quality Asia Pacific
  10. ↑ Data Governance Conference Europe
  11. ↑ Information and Data Quality Conference
  12. ↑ http://www.iciq2013.org/
  13. ↑ MDM SUMMIT Conference

External links

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