Asda

Asda Stores Limited

"Asda House" in Leeds; the supermarket's headquarters.
Type	Subsidiary
Industry	Retail
Founded	19 February 1949[1]
Headquarters	Asda House, South Bank, Leeds, West Yorkshire, England
Number of locations	620 as of 31 December 2015[2]
Key people	Andy Clarke (President & CEO) Alex Russo (CFO) Hayley Tatum (SVP - People) Glenn Bowles (SVP - Retail)
Products	Grocery, general merchandise, financial services
Revenue	see Walmart
Operating income	£1 billion
Number of employees	180,000
Parent	Walmart
Subsidiaries	Asda Mobile, Asda Money
Slogan	Save Money. Live Better.
Website	www.asda.com

Asda Stores Limited is an American-owned, British-founded supermarket retailer, headquartered in Leeds, West Yorkshire.^[3] The company became a subsidiary of the American retail corporate giant Walmart after a £6.7 billion takeover in July 1999, and is now the second-largest supermarket chain in Britain, by market share.^[4]

Besides its core supermarket retail format, the company also offers a number of other products, including financial services and a mobile phone company using the existing network of EE. Asda's marketing promotions are usually based solely on price, and like its parent company, Walmart, Asda promotes itself under the slogan "Save Money. Live Better".^[5]

As a wholly owned division of Walmart, Asda is not required to declare quarterly or half-yearly earnings, but it submits full accounts to the U.S. Securities and Exchange Commission each November.

History

Early history

The Asquith family were butchers based in Knottingley, West Yorkshire. In the 1920s, their rising aspirations meant that they expanded their business to seven butchers shops in the area. Their sons, Peter and Fred, later became founding members of ASDA.

Around the same time, a group of West Riding dairy farmers, including the Stockdale family and Craven Dairies, joined together under the banner of J.W Hindell Dairy Farmers Ltd. This company diversified in 1949 to become Associated Dairies and Farm Stores Ltd, with Arthur Stockdale as the managing director.

First stores

In 1963, the Asquith brothers converted an old cinema building, the Queens in Castleford, into a self-service supermarket. Another swiftly followed in the old indoor market at Edlington, near Doncaster. Both stores traded under the name of 'Queens'. Instead of converting an existing building, their next store was a purpose-built supermarket in South Elmsall, near Pontefract on the site of the old Palace cinema.

In 1965, when the Asquith brothers approached Associated Dairies to run the butchery departments within their small store chain, a merger was proposed. So they joined together with Noel Stockdale, Arthur Stockdale's son, to form a new company, Asquith + Dairies = Asda (capitalised from 1985).

Another store opened in Wakefield and one in the Whitkirk suburb of Leeds, which consolidated the newly formed supermarket division of Associated Dairies. By 1967, the company had moved outside of Yorkshire to set up a store in the North East in the industrial town of Billingham, Teesside, which is still trading as of 2015. By 1968, the Asquith brothers had sold their stake in the merger and the Asda Queens stores became the sole property of Associated.

Asda took advantage of the abolition of retail price maintenance to offer large-scale, low-cost supermarkets. This was aided by the risky decision to acquire three struggling US-owned branches in the mid-1960s of the GEM retail group. The Government Exchange Mart stores in Preston, Lancashire, Cross Gates, Leeds and including the first out-of-town store in West Bridgford, Nottinghamshire, that opened in November 1964, had accumulated losses of £320,000 and offered to sell the stores for 20% of whatever Asda could recoup as losses from the Inland Revenue. They received the whole amount back so got the stores for free. The rent was only 10 shillings (50p) per square foot on a 20-year lease, with no rent reviews- all in all a great deal. Asda increased GEM's £6,000 per week sales to around £60,000 per week in just six months with the new stores named solely as just Asda.^[6][7]

Asda rebuilt the West Bridgford store in 1999, adjacent to the old site which was demolished and is now part of the current store car park. The Preston store was based on the ground floor of a converted mill which had been occupied by a supermarket called Fame prior to GEM taking over, and then subsequently Asda. The mill was demolished in the mid-1980s when Asda opened two new purpose-built superstores in the area. One was in the centre of Preston located at the Fishergate Shopping Centre, which closed in 1992 less than 7 years after opening due to poor trading. And the second was located in the suburban district of Fulwood. The Fulwood store is still trading today and is a very popular store. The Cross Gates store in Leeds was closed in 1992 along with the Whitkirk store, and their replacement was a large superstore built in the Killingbeck area of the city which had opened in the autumn of 1991.

Rapid expansion of the 1970s

The 1970s had Asda rapidly expanding to open large superstores in edge-and out-of-town locations, and to build stores with district centres in smaller towns. It also added more petrol filling stations to stores, along with car tyre bays run by ATS. With over 30 stores in the north of England, Asda began their expansion into the south of the country with the opening of new stores in Plymouth, Devon and Gosport, Hampshire in 1976. Closely followed by its first store in South Wales in Rogerstone, Newport; South Woodham Ferrers, near Chelmsford, Essex and Whitchurch, Bristol.

By 1981, 80 Asda stores were trading, but the growth of the chain was slowing and their southern expansion had been expensive. They had been fighting with southern rivals Tesco and Sainsbury's to acquire prime retail sites in the more affluent South East counties of England. Indeed, the first London store was not opened until 1982, in Park Royal, near Ealing, which was rebuilt in 2000. The 1970s and '80s had the diversification of Asda's product base, including the acquisition of Allied Carpets in 1978, Wades Furniture, Asda Property, and Asda Drive - where the company unsuccessfully piloted a scheme to sell cars in a few of its largest stores.

Decline in the 1980s and early-1990s

The 1980s were a turbulent period for Asda as they moved away from their founding principles of price competitiveness and good value. Attempts to halt Asda's decline included the development of completely new look stores, first trialled in 1985 at a 3-year-old store in Leamington Spa, Warwickshire, which contrasted with older Asda stores with their spartan minimalistic interiors and chocolate brown and beige artexed walls.

A new green corporate logo which was capitalised as ASDA was also introduced. More upmarket and tastefully decorated stores with soft pastel colour tones, dropped ceilings and zoned areas, more specialist fresh food counters, and softer lighting were introduced along with the launch of Asda own-label products in 1986, centralised distribution depots by 1989, and by the end of the decade the 'Asdale'-named clothing range was replaced by the clothing ranges from the newly formed George Davies partnership with Asda. Davies was an experienced and successful entrepreneur who had founded the Next clothing chain of retail stores. These changes were initially positive for the company, but they came at a cost.

The recession of the early 1990s impacted on the average household budget, and affected the amount of disposable income that the average consumer had to spend, and with rising inflation it hit Asda customers whose stores were more heavily concentrated in the north than in the more affluent south east harder. The move upmarket had also pushed in-store service and labour costs up which impacted on profit margins and sales.

Asda had also neglected many of the older stores within its estate by not refurbishing them in line with other stores that had been refurbished and its more expensive new store sites. One example was the Astley Bridge, Bolton store which had been built in 1970. This store didn't receive its first major refurbishment until 1993, and was until that point still trading with the old blue and orange Asda corporate logo and signage attached to the building in various positions, and there were many other stores like that. It meant that Asda had left the older, outdated unrefurbished stores in locations where competitors were opening new stores more vulnerable to losing customers to their shiny new rivals.

Asda had also heavily increased prices across its ranges to try and offset growing operating costs and increase volume sales and margins which had narrowed within its stores, as a result customers deserted the chain in droves. This was compounded by problems with start-up costs and teething troubles with the new regional distribution depots. Computer systems taking restock orders from stores and then ordering goods, especially fresh food, from suppliers that were meant to come into the depots and then delivered on to the stores were not functioning properly, which meant stores ran out of stock of some items for days at a time. That also meant that the company had to temporarily use manual ordering, which of course meant a loss of sales at stores and wastage costs that ran into tens of millions of pounds. Asda was entering a vicious circle with a flawed and compromised trading strategy and with a management team who were floundering and in charge of a company heading into a steady decline.

Between 1985 and 1987, Asda Stores Ltd, merged with MFI (Mullard Furniture Industries) and the group was renamed Asda-MFI plc. The other companies in the group were Associated Dairies Limited, the furniture retailer MFI and Allied Carpets. After the sale of MFI in 1987 the company name changed to Asda Group plc. The dairy division was renamed Associated Fresh Foods, the abattoir and meat processing plant at Lofthouse, near Wakefield which supplied fresh meat to all Asda stores was renamed as Lofthouse Foods. But in 1993 the whole fresh food division, including the Asda Produce, fruit and vegetable packing plant in Normanton, Wakefield, was sold off in a management buyout to other dairy and food processors. In the same year Allied Carpets and Furnishings was sold off to the now defunct Carpetland.^[8] Which means that Asda has since had no connection with any of the firms from which its name was derived. Having effectively outgrown and divested of its parent company, Associated Dairies, which it was only originally the small minor supermarket division of at first, and only initially thought would contribute a modest profit when compared to the wider interests of the dairy division which included dairies, creameries and abattoirs.

Near bankruptcy and purchase by Walmart

With stores mainly based in the North of England, the newly focused food retail group expanded further south in 1989 by buying the large format stores of rival Gateway Superstores for £705 million. City estimates suggested that Asda had overpaid by around £300 million for 61 of the largest Gateway stores, two undeveloped store sites and a distribution centre. That was far above the net book value of the locations some of which were poorly sited. This move overstretched the company and by 1991 it found itself in serious financial trouble and saddled with £1 billion worth of debt^[9] The situation was so dire Asda was close to breaching its banking covenants and came very close to bankruptcy. The city at that point widely regarded Asda as a basket case and predicted an early demise for the chain. As a result, it was forced to raise money from shareholders in both 1991 and 1993 through two major rights issues. Asda was back in the black by late 1993 and completely transformed and revived by 1995 in one of the most successful turnaround stories in British retail history under the leadership of Archie Norman, who later became a front bench Conservative MP. CEO from 1991, Norman was chairman of the company during the period 1996–99, and remodelled the store along the lines of the world's largest retailer,^[10] Walmart, sending protégé Allan Leighton to Bentonville, Arkansas to assess and photograph the systems and marketing deployed by Walmart.^[11]

When Norman left the company to pursue his political career, he was replaced by Leighton. Walmart wanted to enter the UK market so CEO Bob Martin lobbied British Prime Minister Tony Blair on planning issues.^[12] Asda, which at the time owned 229 stores, was purchased by Walmart on 26 July 1999 for £6.7 billion, trumping a rival bid from Kingfisher plc.^[13]

After purchase by Walmart

Following the takeover, Asda retained its headquarters at "Asda House", opened in 1988 by the then Prime Minister, Margaret Thatcher. Asda previously had an assortment of 7 different offices throughout Leeds, the largest being at the Britannia Mills site in Morley. This was demolished along with an older Asda superstore which was rebuilt with a larger sales area on land adjacent to the old site. The new head office building brought all of the administration departments under the same roof for the first time. This new building was also one of the first of the new large office blocks to open as part of the redevelopment of the huge area south of the River Aire in Leeds city centre, in the Holbeck district, West Yorkshire during the late 1980s. Asda has more recently also leased space in "The Mint" office development adjacent to the main head office site, and in part of the redevelopment of the former Carlsberg-Tetley brewery site across the road to support its ever-growing administration, IT operations, and e-commerce multi-channel platforms.

In 2005, amid reported concerns within Walmart about a slippage in market share, partially due to a resurgent Sainsbury's, Asda's chief executive, Tony De Nunzio left, and was replaced by Andy Bond. In 2005, Asda expanded into Northern Ireland by purchasing 12 former Safeway stores from Morrisons.^[14][15]

Asda's property development arm, Gazeley Limited, was sold to Economic Zones World (EZW), a Dubai World subsidiary, in June 2008 for in excess of £300m.^[16] Gazeley was involved in the development of distribution warehousing in the UK, mainland Europe and China, for customers including third-party logistics providers, original equipment manufacturers, retailers and their suppliers.

In November 2008, there were reports that Asda was to buy Irish retailer Dunnes Stores.^[17]

In August 2009, Walmart "sold" Asda for £6.9 billion to their Leeds-based investment subsidiary Corinth Services Limited.^[18] The deal was described as part of a "group restructuring" and meant Asda remained under the control of Walmart, since Corinth is itself a Walmart subsidiary.^[19]

On 11 May 2010, Andy Clarke, a former manager of an Asda store, who was also the chief operating officer, was appointed as CEO.^[20]

In May 2010, Asda bought all of Netto's UK operations in a £778 million deal. The deal provided the company with smaller, more localised stores, with most Netto stores being only one fifth the size of the average Asda supermarket. In September 2010, Asda was required to sell 47 of the existing 194 Netto stores following a ruling by the Office of Fair Trading. The rebranding of Netto stores to Asda began in early 2011.^[21]

Stores

Asda originally had a "simple and fresh" store format, which under Archie Norman's team and the later mid-'90s focus on a Walmart style strategy became more emphasised. The stores had a simplistic three zone layout but built on a Walmart larger footprint format – Asda's average store is almost 20% bigger than its rivals, with a range of over 30,000 different products in its largest stores.

However, the preferred large-format stores have brought problems to Asda's growth beyond its spurts in both the 1990s and immediate post Walmart era. With the UK's tight planning restrictions, the opportunity to increase retail space via new store builds has been limited. Rather than follow rivals Tesco and Sainsbury's into "local" format smaller-footprint stores, Asda has chosen to adapt its format to niche stores to retain longer term growth.

On 16 April 2010, Asda announced plans to open over 100 new non-food stores as part of an ambitious five-year plan. These plans were mothballed shortly after because of the recession and the reining in of spending by consumers on non-food purchases.^[22]

In February 2011, Asda announced the purchase of six stores from Focus DIY, which were converted into supermarkets later that year.^[23]

Asda Supercentres

Following the takeover by Walmart, several "Asda Walmart Supercentres" have been opened, creating some of the largest hypermarkets in the United Kingdom. From 2006 onwards, all new Supercentres have been solely branded as Asda Supercentre without the Walmart branding. The first Supercentre with a sales area of 93,000 sq.ft. opened in Patchway, Bristol in the summer of 2000. The first Scottish Supercentre opened in Livingston, in 2001.^[24] The Milton Keynes Supercentre which opened in November 2005 is currently the largest Asda Supercentre with a net sales floor of over 11,000 m² (120,000 sq ft).^[25] This was preceded in June 2002 by the Eastlands, Manchester store which was the largest store at the time with a sales area of 110,000 sq. ft. but is currently the second largest Asda Supercentre, and the third largest is located in Minworth, West Midlands, followed by Patchway. As of 31 December 2015, there are 32 Supercentres in the UK.^[2] There have been no more new Supercentre openings since 2008, and the dual Asda Wal*Mart branding on the older Supercentres is being gradually phased out to the sole Asda Supercentre branding as each store comes up for major refurbishment work.

Asda Superstores

Asda superstores are large supermarkets with a non-food offer slightly smaller than an Asda Supercentre. As of 31 December 2015 there are over 336 superstores in the UK.^[2]

Asda Supercentre in West Bridgford, Nottingham. The Asda Supercentre vinyl logo is on the front of the building located at the far right of this photograph (out of shot).  Asda Superstore in Bury St Edmunds, Suffolk  A smaller, older Asda Superstore in Holt Park, Leeds  This Asda superstore in Hatfield, Hertfordshire, which replaced an older store on the same site in 1999, has been given a refurbishment and updated logo since this picture was taken.

Asda Supermarket

The Supermarket division was formed in 2009. As of July 2010, there were 26 small format supermarkets some of which were acquired from the Co-operative Group. The first three acquisition stores opened mid-2009 in Wellington, Somerset; Lancing, West Sussex and Pershore, Worcestershire. This was followed by Cumnock, East Ayrshire; Tweedmouth, Northumberland and Kings Heath, Birmingham in 2010. The largest supermarket format store in the UK was built and opened in 2007 in Highbridge, Somerset. This store is now part of the core superstore estate.

In May 2010, Asda announced the purchase of the 193 UK stores of Danish discount retailer Netto in a £778 million deal. But the Competition Commission made them sell off 47 of the stores to other retailers. The remaining stores continued to trade as Netto stores until early 2011, when Asda integrated the stores into its supermarkets division, designated for shops smaller than 2,300 m² (25,000 sq ft).^[26] There are now well over 200 stores in the smaller supermarket division. Asda have also continued to purchase stores from different Co-operative societies in other parts of the UK such as Kettering, Northamptonshire; South Wootton, Norfolk and Tiptree, Essex. They have also converted empty retail stores formerly operated by the likes of B&Q (Chadwell Heath, East London), Wickes (Tunbridge Wells, Kent) and Smyths Toys (Mitcham, Surrey) into stores within the supermarket division. Although with a larger sales area than most stores within the division itself, they are just under the size that would make them part of the core superstore estate. Asda have also invested heavily into new build smaller stores. As of 31 December 2015, there are 201 supermarkets.^[2]

Asda Living

In October 2003, Asda launched a new format called 'Asda Living'. This is the company's first "general merchandise" store, containing all its non-food ranges including clothing, home electronics, toys, homewares, health, and beauty products. With these stores they have linked up with Compass Group who operate the coffee shop Living Cafe within some of the stores. The first store with this format opened in Walsall, West Midlands. As at 31 December 2015, there are 33 stores^[2] with an average 2,600 m² (28,000 sq ft) sales selling an average 23,000 non-grocery products in-store.

George Stores

In 2011, Asda announced its intention to establish a small number of pilot George stores.^[27] In January 2012 Asda announced that it had agreed to terms with two franchise partners to open international George stores. Through the agreement with SandpiperCI, based in the Channel Islands, the company will be responsible for opening George franchises in both Jersey and Guernsey, and through the Azadea Group, headquartered in Beirut, Lebanon, the George franchise stores would open in the Middle East.^[28][29] The opening of the first George stores in both regions are expected before the end of 2012.

Asda Essentials

In April 2006, Asda launched a new trial format called 'Asda Essentials' in a former Co-op store in Northampton, followed by another in Pontefract a month later. This was the old Kwik-Save building for Pontefract.^[30] The stores were modelled on France's Leader Price chain, with a smaller floorplate than Asda's mainstream stores and with a primary focus on own-brand products, only stocking branded items that were perceived to be at the "core" of a family's weekly shop with the aim being to challenge the dominance of Tesco and Sainsbury's in the convenience store market while at the same time addressing competition from discount supermarkets such as Aldi, Lidl and Netto.^[30] On 6 December 2006, The Guardian newspaper reported that further planned store openings were under review following poor sales in the existing outlets, while the range of branded products being carried was also being expanded due to customer demand.^[30] In January 2007 it was announced that the original trial store would close within a month after only 10 months of trading.^[31] The Pontefract store is now part of the Asda supermarket division.

In 2012, Asda trialled a new standalone petrol filling station format (which means that they are not attached to or near an existing Asda store) at two locations in Sale, Greater Manchester and Leeds Bridge, which is located near to their head office. They include a small convenience store and click and collect facilities. The trial was a success and in 2014, a full roll out of this format was announced after a third site opened in Northolt, West London. In February 2015, 15 petrol filling stations were acquired from Rontec Ltd, and converted to the new format. Asda aims to have at least 100 standalone forecourts by 2018. At the same time it is still continuing to add a combination of fully automated credit/debit card payment only petrol stations and petrol stations with traditional forecourt shops within the car parks of its existing store portfolio and to new store sites. Asda was also the first supermarket chain in the United Kingdom to sell petrol at its old Halifax store in 1967. Back then its forecourt fuel was supplied by a discount Russian supplier because the major oil companies would not supply fuel to be sold at discount prices. From the early seventies, oil companies such as Mobil, Shell and Texaco supplied fuel to Asda as more supermarkets started to sell fuel from car park forecourts. Since the mid-1990s Asda has supplied, along with its main supermarket rivals, its own fuel delivered by its own tankers to its petrol station forecourts.

Throughout 2015, all Asda stores have been celebrating the company's 50th anniversary, and it reached a milestone on 7 September with the opening of the 600th store in Gillingham Pier, Kent, which forms part of a much larger redevelopment of the former historical Royal Naval Dockyard in Chatham by property developer Peel Holdings.

Former Stores

George clothing stores

In 2004, the George clothing brand was extended to a number of standalone George stores on the high street, with the first George standalone store to open was in Preston. In 2008, all George standalone stores were closed due to high rental costs resulting in low profitability,^[32] The Falkirk and Crewe branch were kept open as they are located next to the Asda store. The Manchester Fort store was converted into an 'ASDA Living' store.

Brands and services

Asda Smart Price

Asda Smart Price is a no-frills private label trade name. The equivalents from the three other big supermarkets are Tesco Everyday Value,^[33] Sainsbury's Basics and Morrisons M Savers.

In 2000/2001, the Smart Price brand replaced the Asda Farm Stores budget brand which had been introduced, at first initially, into some underperforming stores back in 1993. They had consisted of products that were offered at a lower price than the equivalent famous name brand product and Asda's own brand equivalent. The Farm Stores brand originally consisted of a small number of food only products, including fresh pies and quiches, pre-packed cooked meats, dairy products such as pre-packed cheeses, yogurt and cottage cheese and a selection of frozen foods such as frozen chips, burgers, ice cream and a small range of ready meals. The range later expanded to include selected fresh fruit and vegetables, tinned goods and household cleaning products and detergents.

Smart Price products are almost always the lowest price option (known as Our Lowest Price) in a product category in Asda stores. Occasionally this difference is only a few pence, however in others it is a marked difference. For example, a box of Smart Price Biological Washing Powder costs 50 pence while the equivalent Asda brand washing powder costs £1.50 and well known name brand alternatives cost from £2 upwards.

The Smart Price label was originally a food only brand, however it has since expanded to cover various product ranges within the store, including some household goods and kitchenware. Like early generic products in the US some Smart Price products lack what can be thought of as 'frills' in the modern brand name or supermarket own brand, for example the Smart Price toothpaste has an old fashioned screw cap rather than the now more common flip cap and the Smart Price range of crisps come in traditional clear plastic bags rather than the foil bags common to most name brand versions. As of 2015, all kitchenware and household goods are now part of the George at Home range.

Asda's Smart Price logo and packaging has changed several times since its introduction. In 2012, it was revised to match the branding of the Walmart Great Value line,^[34] but a further redesign in 2014 removed any similarity in visual style.

Chosen By You

In 2010, Asda relaunched its mid-tier Asda own label brand,^[35] first launched in 1986, as part of a £100m investment to boost the supermarket chain and reverse the decline in sales, to the current name of 'Chosen By You' or its acronym 'CBY' in an effort to change consumer perception that since the sale of Asda to Walmart, the supermarket chain only concentrated on low prices. It was also a move to reassure customers that Asda still concentrated on "quality as it does on price". The new brand name for its own standard range of products, 'CBY', was designed to acknowledge that the products are taste tested before putting into production; the testing process included (as of September 2010) some 40,000 consumers to ensure the items met the average consumers needs. The 'CBY' brand would be more upmarket than the 'No Frills' 'Smart Price' range as it represented the main Asda own label brand, but would be cheaper than the more upmarket and premium Asda 'Extra Special' label which now has new product lines formulated and added to its ever-growing range in partnership with the prestigious and widely respected, Leith's Cookery School of Fine Food and Wine. Following the recession that began in 2009 customers were turning to cheaper supermarket chains, Like Aldi and Lidl to save money, this was the reason Asda was continuously losing its market share along with other large retailers, like Tesco, Morrisons & Sainsburys. 'CBY' was one way Asda's new boss Andy Clarke, as of May 2010, planned on reviving Asda and prevent it significantly struggling to get through the recession. Own brand products from ranges like 'Chosen By You', 'Extra Special' and 'Smart Price' accounted for half of Asda's turnover, hence why this was such a major relaunch.

Since September 2015, with the rollout of the new Asda logo which incorporates four of the six yellow Walmart logo 'sparks' around the first letter A, the mid-tier Asda brand packaging is being redesigned and the Chosen By You logo slogan is being phased out as each product is relaunched.

George clothing

Asda has its own range of clothing known as George which was created and trialled in selected stores in 1989, and officially launched and rolled out to the main superstore estate in 1990. It replaced the older Asdale/Asda clothing labels of the seventies and eighties.^[36] This is marketed as quality fashion clothing at affordable prices. Walmart also sells the George brand in Argentina, Canada, China, India, Japan, Mexico, and the US (and in South Korea until Walmart pulled out of that market). George clothing is also sold at four stand alone dedicated stores in Malta, the first opening in 2013. The label is named after George Davies, founder of Next, who was its original chief designer. Davies himself parted company with Asda in 2000 and is no longer associated with the brand.^[37]

In 2005, Asda stated that the George range was a £1.75 billion business, including sales from Walmart stores in the USA and Germany. Mintel estimate that George is the fourth largest retailer of clothing in the United Kingdom, after Marks & Spencer, the Arcadia Group and Next.^[38]

Asda was the first supermarket to stock wedding dresses. Part of the George line, they cost £60 while adult bridesmaid dresses ranged between £30 and £35, at launch.^[39]

Asda Mobile

Asda also operates a mobile phone network called Asda Mobile, which was launched in April 2007. This is provided in partnership with EE.

Asda Money

Asda has a financial services division, similar to those operated by Tesco, Sainsbury's and other retailers. Asda simply attaches its own brand to products provided by other companies. Services offered include car insurance (provided by Brightside Insurance Services), credit cards (provided by Sygma Bank) and travel money bureaux (provided by Travelex). The financial services division of the organisation does not directly sell these services in store and instead uses the supplier of that product by telephone or online/postal application.

Marketing and management of financial services is co-ordinated in house and many stores have a financial services co-ordinator, responsible for promoting the products and ensuring legal compliance. The Financial Services division is also responsible for gift cards, Christmas Saver and Business Rewards.^[40]

Distribution

Asda now has 28 distribution depots all across the UK which distribute across the network of stores. There are depots for chilled foods, clothing and ambient products, such as carbonated drinks and cereals.^[41]

Internet operations

Asda launched its online retailer service in 1998. It began with two dedicated fulfillment centres based on either side of London, one in Croydon, the other in Watford, but they were closed with a number of redundancies shortly after, as sales were lower than expected. It continued the online service, but emulated the in-store picking models used by other retailers in both the UK and overseas. Asda in recent years has been using a mixture of dedicated home shopping centres or 'dark stores', which means stores laid out like basic supermarkets but with no shoppers inside them, where online orders are picked by colleagues and loaded into delivery vans for dispatch to customers. These centres compliment the in-store picking model currently used. There are currently 4 home shopping centres in Morley, Leeds; Bulwell, Nottingham; Enfield, Middlesex, and at Midpoint Park, Minworth near to Birmingham. And two more centres are due to open in the first quarter of 2016 in Heston, West London and Dartford, Kent.

Since the roll-out of the grocery delivery operation Asda has moved into non-food online retailing. Current categories include entertainment, contact lenses, furniture, travel, electricals, gifts, mobile phones and flowers. And in late 2013, it launched a wine shop home delivery service where customers can purchase from a much wider and broader selection of fine wines online than what is available in-store by the caseload with exclusive special offers and discounts.

In May 2004, it announced an expansion of the service which would increase coverage from 30% of the UK population to 35%. Asda now covers over 93% of the UK population.

In January 2007, Asda launched www.asda-electricals.co.uk, to compete with Tesco's highly successful Tesco Direct. In October 2008, Asda launched direct.asda.com superseding its electricals website, and also selling several additional product categories, such as homeware, garden and toys.

This new venture is part of its online business Asda Direct, with more than 3,000 domestic and home electrical products. Asda's long term ambition to capture 5% of the £1.9 billion market by 2012.

In January 2007, the company sold its Durabrand 1005 DVD player for only £9, making it the United Kingdom's lowest priced DVD player,^[42] which sold out in just two days from start of the promotion.

In 2012, Asda launched a new online tyre website with the aim of competing against large fast fit operations. The Asda Tyres website utilises a network of independent tyre fitters around the UK with a click and reserve model whereby customers do not have to pay for goods online.^[43]

Asda also operates an online travel agency Asda Travel.

Financial Performance

As of March 2009, Tesco has a 30.4% share of the UK grocery market while Asda's share is 17.5%, followed by Sainsbury's at 16.1%, and Morrisons at 11.8%.^[44]

According to CACI, as of 2006, Asda has market dominance in 14 postcode areas; DY (Dudley), B (Birmingham), CH (Chester), L (Liverpool), WN (Wigan), BL (Bolton), BB (Blackburn), LA (Lancaster), HU (Kingston upon Hull), SR (Sunderland), DH (Durham), NE (Newcastle upon Tyne), G (Glasgow) and AB (Aberdeen).^[45]

Supermarket	Consumer Spend (£000s)	Market share March 2009	+/- from March 2008
Tesco	6,453,370	30.4%	4.3%
Asda	3,411,938	17.5%	8.5%
Sainsbury's	3,239,500	16.1%	5.7%
Morrisons	2,327,583	11.8%	7.2%

Employee Relations

Asda currently has 180'000 employees which it classes as 'colleagues', which is a mixture of full and part-time positions in the stores, depots and head office locations for Asda in Leeds, and George in Lutterworth, Leicestershire.

The company has featured prominently in lists of "Best companies to work for", appearing in second place in The Times newspaper list for 2005.^[46] It offers staff a discount of 10% on most items (exceptions include fuel, stamps, lottery, giftcards and tobacco related items).^[47]

The company was fined £850,000 in 2006 for offering 340 staff at a Dartford depot a pay rise in return for giving up a union collective bargaining agreement.^[48] Poor relations continued as Asda management attempted to introduce new rights and working practices shortly thereafter at another centre in Washington, Tyne and Wear.^[49]

Some compromise was reached by June of that year, when a five-day strike was called off after Asda management and the GMB union reached an agreement.^[50]

Relations have improved since, with both Asda and the GMB marking the death of a worker together on Workers' Memorial Day in 2010.^[51]

In 2013, tens of thousands of Asda workers across the UK were hit with a tax complication because of an anomaly in Asda's payroll system. Asda employees receive their pay every four weeks, which means that once every 20 years they are paid 14 times a year rather than 13. Whilst most companies handle this properly, Asda's payroll system didn't, which meant that workers had, through no fault of their own, paid less tax for the year than they should have. This resulted in most full-time and a small number of part-time workers receiving a demand from HM Revenue & Customs for between £72 to £160.^[52]

Marketing

In the 'Asda price' campaign,^[53] customers tap their trouser pocket twice, producing a 'chinking' sound as the coins that Asda's low prices have supposedly left in their pockets knock together. The pocket tap ads were launched in 1977 and over the next 30 years, a range of celebrities have been "tappers", including Julie Walters, Michael Owen and sitcom actor Leonard Rossiter.^[54] In 1980, Carry On actress Hattie Jacques appeared in the advert as a school crossing patrol officer.^[55] Between 1981 and 1985, Asda used the slogan 'Altogether Better' in conjunction with the 'Asda Price' pocket tap campaign in TV commercials and newspaper and magazine advertisements. When the new green capitalised ASDA logo started to appear from 1985, in early 1986 onwards and until early 1989, two slogans were used. The first, 'You'd be off your trolley to go anywhere else', was replaced in 1987 by 'One trip and you're laughing'. Celebrities including Joanna Lumley, Harry Enfield, Victoria Wood and Julie Walters featured in these adverts pushing their trolleys past Asda counter displays filmed in more 'exotic' locations to show the broad range of fresh food products that Asda offered from countries such as France and Italy.

In 1989, and until late 1991, before the reintroduction of the pocket tap campaign, advertising for Asda had featured the Fairground Attraction song "Perfect" with the slogan 'It 'Asda be Asda', which was based upon the lyrics of the song. When the Asda Price slogan was reintroduced in 1992, the strapline Pocket the Difference (capitalised) was added alongside it. This was replaced by Permanently Low Prices, Forever in 1996. In that same year every single Asda store had a 'rock of value' boulder with this slogan carved underneath the Asda Price Guarantee promise into the stonework positioned at their store entrances. They were removed in 2001, two years after the Walmart takeover and for a while Asda adopted their new parent company's slogan, Always Low Prices. In 2004, Sharon Osbourne was selected to be part of a new marketing campaign by Asda; her last advert was aired in August 2005.

From 1990 to 1992, Asda were the sponsors of Sheffield Wednesday F.C. during two seasons in modern times – when they won promotion from the Football League Second Division as Football League Cup winners and finished third in the Football League First Division (last season before the creation of the FA Premier League).

In December 1997, the Spice Girls licensed their name and image to Asda for the creation of over 40 different Spice Items for Christmas 1997, including goods such as party supplies, official merchandise, and Spice Girl branded kids' meals in the stores' restaurants.^[56] The Spice Girls reportedly earned £1 million from the deal.^[57]

In the smiley face "rollback" campaign, also used by Walmart, a CGI smiley face bounced from price tag to price tag, knocking them down as customers watch. The focus of these campaigns is to portray Asda as the most affordable supermarket in the country, a claim that was challenged by competitors, especially Aldi & Lidl. In 2006, Asda advertising was themed around singing children and the slogan "More for you for less", and the previous tap of the trouser pocket advertising was reduced to a double-tap on a stylised 'A', still producing the 'chinking' sound. This included an advert during the 2006 FIFA World Cup featuring England football player Michael Owen in an advert with the children singing Vindaloo. In 2007, the advertising campaign abandoned the rollback hook in favour of featuring celebrities including Victoria Wood and Paul Whitehouse working as Asda employees.

For Christmas 2007, Asda reintroduced the "That's Asda price" slogan^[58] as well as a 'jingle' to some of its adverts, which can also be heard on its in-store radio station 'Asda FM'.

In 2008, the company refocused on price with a "Why Pay More?" campaign both on TV and in stores. Asda TV commercials in April 2009 focused on price comparisons between Asda and its rivals, using information from mySupermarket. The music being used in these adverts is the Billy Childish version of the classic Dad's Army theme tune. The old Asda jingle is not included in these,^[59] but appeared in a 2008 Christmas advert.^[60] Asda returned to the former pocket tap adverts in March/April 2009, with the slogan "Saving You Money Every Day."

Asda has been winner of The Grocer magazine "Lowest Price Supermarket" Award for the past 16 years,^[61] and uses this to promote itself across the UK. In August 2005, rival supermarket chain Tesco challenged Asda's ability to use the claim that it was the cheapest supermarket in the country, by complaining to the Advertising Standards Agency. The ASA upheld the complaint^[62] and ordered Asda to stop using it, citing that The Grocer magazine survey was based on limited and unrepresentative evidence as it examined the price of just 33 products, that the survey did not study low-cost supermarkets such as Aldi, and that their price checker, mySupermarket, doesn't include Morrisons, which was mentioned a few times. As a result, Asda no longer cites itself as "Officially Britain's lowest priced supermarket", instead using "Winner: Britain's lowest price supermarket award".

Corporate social responsibility

Energy efficiency

Asda was the top-performing supermarket in the CRC Energy Efficiency Scheme Performance League Table, coming in at 37 and beating Morrisons at 56, Tesco at 93, and Sainsbury's at 164.^[63]

Ethical trading

Asda has signed up to the Ethical Trading Initiative (ETI) which respects workers' rights for freedom of association and a living wage. Implementing this initiative is difficult, however, because the concept of a living wage varies by country and the buying strategies of a major importer like Asda have an indirect impact on national minimum wages by obliging governments to set them low enough to stop businesses from going elsewhere.^[64] Industry pressure groups such as Labour Behind the Label and War on Want have argued that Asda and other budget retailers use unethical labour practices in the developing world to keep UK prices low.^[65][66]

The National Farmers' Union, representing UK farmers and growers, has argued that Asda and other major supermarkets have made large profits and kept consumer prices low "by squeezing suppliers' margins to the point where many of them have gone out of business".^[67] Asda have also refused to sign up to and donate to the Rana Plaza Donors Trust Fund, to donate compensation to the families of workers in Bangladesh killed when their factory building in Rana Plaza collapsed in 2013. Instead, Asda donated an undisclosed sum to the poverty relief charity Building Relationships Across Communities, who in turn pledged around £1.3m to the fund. Campaigners believe Asda is unwilling to set a precedent on indemnity pay for large scale industrial accidents.^[68]

In 2009, Asda's Valentine's Day roses, sold at £2 for a dozen, were said to be ethically sourced by the supermarket. This claim went against research carried out by War on Want.^[69]

Call for boycott

In October 2010, Chairman Andy Bond was a signatory to a controversial letter to The Daily Telegraph,^[70] which claimed that "The private sector should be more than capable of generating additional jobs to replace those lost in the public sector, and the redeployment of people to more productive activities will improve economic performance, so generating more employment opportunities." This was followed by calls for a boycott of Asda, as well as the companies represented by the other signatories to the letter on the grounds that "Companies that support the CSR are failed corporate citizens."^[71]

Sponsorships

• Asda sponsored English football team Sheffield Wednesday during the early 1990s. Also, Asda sponsored Accrington Stanley in the 1998–99 season
• Asda sponsors a stand in Prenton Park, home of English football team Tranmere Rovers.
• Asda sponsored Kwik cricket for Kids.^[72]

Charities

Asda supports 6 main charities through its stores:

• Tickled Pink - Launched in 1996, is now in its 19th year, this helps two breast cancer charities – Breast Cancer Care and Breast Cancer Now (formerly Breast Cancer Campaign) Since it started, they have raised over £40 million as of 2015.
• Tommy's - funds research to find out why things go wrong in pregnancy and birth, and provides information free of charge ^[73]
• Children in Need ^[74]
• Everyman - a campaign charity since 2011.^[75]
• Fields In Trust - charity partnership since 2010. The Challenge aims to protect 2012 outdoor recreational spaces by 2012, to create a permanent living legacy of both the Queen's Diamond Jubilee and the London 2012 Olympics.^[76]
• Asda Foundation - supporting local causes of Asda store workers, with projects supported across the UK.^[77]

Controversies

Dairy price fixing

In December 2007, Asda, Sainsbury's and other retailers and dairy firms admitted to the price fixing of dairy products between 2002 and 2003.^[78] The price fixing operation was calculated to have cost consumers around £270 million.^[79]

Asda commented, "Everyone at Asda regrets what happened, particularly as we are passionate about lowering prices. Our intention was to provide more money for dairy farmers, who were under severe financial pressure at the time."^[80] In total, Asda was fined £18.21 million by the Office of Fair Trading for its part in the cartel.^[81]

False and misleading advertising

In 2010, a national press ad for Asda on a double-page spread was headed "The big Asda Rollback" with headings stating "Lower prices on everything you buy, week in week out" with equal prominence to a column headed "Lower prices than any other supermarket"; that the arrows underneath the heading "Lower prices than any other supermarket" compared prices at Asda with prices at Sainsbury's, Tesco and Morrisons. The ASA ruled that in the context in which it appeared, it was ambiguous in that it could be interpreted either as referring to price reductions that had taken place within Asda or to price comparisons with the named competitors. In addition, because the ad did not explain that the price reductions had not necessarily taken place in the week that immediately preceded the ad, they concluded that the headings which stated the number of price reductions that had taken place in each product category were misleading. The ASA also concluded that the "Lower prices than any other supermarket" claim in the advert was misleading.^[82]

In 2011, a national TV advert showed a range of toys next to a banner that stated "1/2 PRICE TOYS". The voiceover said "The only serious thing in ASDA's Toy Event are the prices! Everything is at least half price!" On-screen text throughout most of the advert stated "Majority of Stores. Subject to Availability. Furniture with Doll's House sold separately". Asda tried to explain to the ASA that all of the toys featured in the ad were at half price or less and they believed that it was clear that the half price related only to toys in the Toy Event.

The ASA disagreed, and referred to the claim "Everything is at least half price!" was likely to imply to viewers that all toys were included in the sale. As all toys were not included in the sale, and in the absence of a qualifying statement, the ad was misleading.^[83]

The ASA ruled that a television advertisement in 2011 for the new Asda price guarantee was misleading in that the small on-screen text that stated "Exclusions apply" was not sufficient to warn viewers that the Asda price guarantee did not apply to non-grocery items.^[84]

The ASA also ruled against two national press ads one which showed hardback and children's books and one that showed football related items with text stating "If your grocery shopping could have cost less elsewhere we'll give you the difference - Guaranteed!" Although each advert had "Exclusions apply" and that other text stated "If your grocery shopping could have cost less elsewhere we'll give you the difference", it felt that given the prominent appearance of the hardback and children's activity books and football related items and the prominent appearance of the logo "ASDA Price GUARANTEE" and "Guaranteed!", they considered the footnote and other text referred to above was not sufficient to warn readers that non-grocery items particularly those included in the advertisement were not included in the Asda price guarantee.^[84]

Another advertisement from Asda, in which it featured World Cup related products and an Asda price guarantee was misleading as the World Cup related products were exclusive to Asda and not, therefore, available at Morrisons, Tesco or Sainsbury's.^[84]

In 2009, the ASA challenged whether a press ad which showed a large green arrow bearing down on a smaller yellow arrow with a crumpled tip and "Asda 2955 products cheaper" should set out how the general price claims made in the ads could be verified by consumers. Because it was not possible for consumers or competitors to check the products and prices used in the comparison using mySupermarket.co.uk, and because the ads did not set out how consumers and competitors could check that information for themselves, the ASA concluded that the ads did not satisfy the criterion of verifiability as defined in the 2006 European Court of Justice ruling, and were therefore in breach of the advertising Codes.^[85]

On 25 October 2011, an advert stated, "Last Thursday, an independent price checker confirmed that ASDA had this many branded products cheaper than Argos" with a tag showing "ASDA 551 Cheaper" and "Argos 139 Cheaper". Smaller on-screen text stated "Independently price checked by skuudle". Argos revealed that on the same date of claim, they had data to support the two stores offered 1191 identical branded products, of which Asda was cheaper on 846 and Argos cheaper on 336, and that there were discrepancies in counting products based on variations of colours, delivery prices being included, and level of service offered.

The ASA ruled that, due to the significant limitations and qualifications to the basis of the price comparison which were not included in the ad, or in the terms and conditions on Asda's website, the approach taken in making the comparisons was unfair and misleading.^[86]

A press ad, which appeared on 26 September 2011, was headlined "Only one supermarket is ... always 10% cheaper or we'll give you the difference guaranteed". However, at the top of the ad there was a banner that contained the claims "SALE", "Half Price", "Price Drop", "50% off", "1/2 price", "cheap" and that part of the headline claim "... always 10% cheaper" appeared in bold text in the middle of the ad. The ASA considered the banner, together with the headline was likely to be interpreted by consumers as claims that referred to the price of ASDA goods. Since consumers could interpret that claim as one which guaranteed to refund the difference, should ASDA not be the lowest on price, the ASA considered the presence of the claim "only one supermarket is always 10% cheaper" could create the impression that ASDA were always 10% cheaper and would be interpreted as a 'lowest price' claim. The ASA therefore concluded that the advert was misleading. It also noted the footnote explaining the APG contradicted ASDA's absolute claim that they were always the lowest on price, and that the disclaimer was also misleading.^[87]

In 2009, a four-page regional press wraparound included several maps and images of a proposed development in New Barnet, and described the benefits the development would bring to the local area. The advert included a development site plan and map, which marked out the proposed Asda store, the existing Sainsbury store and the sites of the proposed, approved and existing Tesco stores. Because it was not clear that the marked-out area relating to the Asda store was for only the store floorspace, whereas the marked-out area relating to the Sainsburys store included store floorspace and additional buildings, and the marked-out area relating to the proposed Tesco area was not based on an approved plan, the ASA concluded the advertisement was misleading.^[88]

2013 horsemeat scandal

In 2013, DNA tests revealed that horsemeat was present in Asda's fresh beef Bolognese sauce, the first instance during the 2013 meat adulteration scandal of horsemeat being found in fresh meat.^[89]

Award

• March 2009: Voted Innovative Employer of the Year, at the Oracle Retail Week Awards.^[90]

See also

• 2007 UK petrol contamination
• List of convenience stores
• List of department stores
• List of hypermarkets
• List of superstores
• List of supermarkets

References

External links

Wikimedia Commons has media related to Asda.

• Asda corporate website

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