Dispute Systems Design
Dispute systems design (DSD) involves the creation of a set of dispute resolution processes to help an organization, institution, nation-state, or other set of individuals better manage a particular conflict and/or a continuous stream or series of conflicts. For an article about systems for dealing with disputes within organizations see also Complaint Systems.
See also
- Alternative dispute resolution
- Complaint Systems
- Conflict Management Systems
- Conflict resolution
- Conflict resolution research
- Negotiation
- Mediation
- Arbitration
References
Carrie Menkel-Meadow, Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution, THE HANDBOOK OF DISPUTE RESOLUTION, Michael L. Moffitt and Robert C. Bordone, eds., 13 – 31, (PON Books, 2005).
Further reading
- William Ury, Jeanne M. Brett, and Stephan B. Goldberg,Getting Disputes Resolved: Design Systems to Cut the Costs of Conflict. (PON Books, 1993).
- Cathy Costantino and Christina Sickles-Merchant,Designing Conflict Management Systems. (Jossey-Bass, 1996).
- Khalil Z. Shariff, Designing Institutions to Manage Conflict: Principles of the Problem Solving Organization, 8 Harv. Negot. L. Rev. 133, 133-57 (2003).
Additional resources
- Harvard Negotiation and Mediation Clinical Program at Harvard Law School
- Dispute Systems Design Symposium March 7-8, 2008 at Harvard Law School
- Conflict Resolution Forum at the University of Colorado
- Journal on Dispute Resolution Symposium 2008 at Ohio State
- Beyondintractability.org
- http://web.mit.edu/ombud/publications/ for many articles about complaint systems.
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