Dixons Retail

Dixons Retail plc

Former type	Private company
Industry	Retail
Fate	Merged with Carphone Warehouse
Successor	Dixons Carphone
Founded	October 1937
Defunct	6 August 2014 (2014-08-06)
Headquarters	Hemel Hempstead, Hertfordshire, UK
Key people	Lord Kalms (Life President) John Allan (Chairman) Sebastian James (chief executive)
Products	Brown goods White goods Telecommunications Information Technology Cameras Consumer Electronics
Revenue	£8.213 billion (2013)[1]
Operating income	£136.0 million (2013)[1]
Net income	£168.1 million (2013)[1]
Number of employees	33,000 (2014)[2]
Slogan	Electronics & More
Website	www.dixonsretail.com

Dixons Retail plc, was one of the largest consumer electronics retailers in Europe. In the UK, the company operates Currys, Currys Digital, PC World, (with stores increasingly dual-branded 'Currys PC World'), Dixons Travel and its service brand Knowhow. Dixons Retail's Nordic and central European business is operated under the Elkjøp umbrella, and it also operates Kotsovolos in Greece. The company was listed on the London Stock Exchange and was a constituent of the FTSE 250 Index until its merger with Carphone Warehouse on 7 August 2014 to create Dixons Carphone.^[3]

At the time of its merger in 2014, Dixons Retail had 530 outlets in the UK and Ireland, and 322 in northern Europe.

The company, formerly known as Dixons Group plc and later DSG International plc, specialised in selling mass-market technology consumer electronics products, audio-video equipment, PCs, small and large domestic appliances, photographic equipment, communication products and related financial and after sales services (e.g. extended service agreements, set-up and installation and repairs) to the techno-illiterate. It also sold other products and services, electrical products, spares, mobile services and extended warranties.

History

A Dixons store in Sheffield in 2000

Early years

Dixons was founded as a photographic studio by Charles Kalms and Michael Mindel in the High Street in Southend under the name of Dixons Studios Limited, a company registered in October 1937 with share capital of £100.^[4] The name Dixons, selected randomly from the telephone directory, was sufficiently short to fit above the small shop front.^[4] During the early 1940s Dixons set up seven studios around London but by the end of the second world war the business was reduced to a single studio in Edgware.^[4] Stanley Kalms, the son of the founder, joined the business in 1948 and started advertising the company's products in the press.^[4]

In 1950 the company started selling cameras and in 1957 opened a new head office and buying centre in Edgware to accommodate the staff dealing with 60,000 mail order customers and to provide administrative back-up for its six stores.^[5]

Dixons was first listed on the London Stock Exchange in 1962 changing its name at that time to Dixons Photographic Limited.^[6] It bought out competitors, Ascotts, in 1962 and Bennetts, in 1964.^[6] In 1967 Dixons bought an 85,000 sq ft (7,900 m²) colour processing laboratory in Stevenage.^[6]

Charles Kalms was succeeded by his son Stanley in 1971.^[7] In 1972 Dixons bought another competitor, Wallace Heaton, and in 1974 it opened its Stevenage distribution centre.^[7]

1990s

In 1993 Dixons bought Vision Technology Group (VTG), operating under the PC World brand at Croydon, Lakeside Shopping Centre, Brentford and Staples Corner.^[8] Later that year the company sold VTG's mail order division, Dixons US Holdings Inc and Supasnaps.^[8]

It opened its first Tax Free store at Heathrow Terminal 3 in 1994 and later that year launched phone store The Link, the company's first venture into communications. The company's head office was relocated to Hemel Hempstead.^[8]

In 1996 Dixons bought DN Computer Services, a computer reseller business.^[8] It also acquired the retail assets of Harry Moore Ltd, an Irish electrical retailer.^[8]

Cellnet bought a 40% stake in The Link in 1997. Also that year the Dixons website was launched.^[8]

In 1998 Freeserve, a free internet service, was launched; it was later sold to France Telecom and renamed Wanadoo.^[8]

Dixons bought Elkjøp ASA, a Norwegian retailer, in 1999.^[9]

2000s

In 2002 Dixons bought UniEuro, an Italian-based electrical retailer,^[10] and Genesis Communications, a mobile phone service provider,^[11] DSG opened its first Electro World store in Hungary.^[12]

In 2005 Dixons Group plc changed its name to DSG International plc.

Further potential expansion came in 2005 when DSGi bought an interest in Eldorado Group, the largest electrical retailer in Russia and Ukraine, with an option to buy the rest by 2011 at a fixed price of US$1.9 billion (£1 billion GBP).^[13] (This option was not pursued, DSGi withdrawing their interest in 2007.)^[14]

In 2006 DSGi was awarded the Queen's Award for Enterprise.^[11] The company announced that the Dixons brand would continue purely online and that all high-street stores would be rebranded Currys.digital.^[11] DSGi also bought 75% of Fotovista, a French photographic business.^[15]

In January 2008 DSGi announced that it would stop selling analogue TVs. Only integrated digital televisions would be sold, in an effort to get consumers ready for the digital switchover.^[16]

In May 2008, DSGi announced that it would close 77 of its 177 UK Currys.digital shops as their building leases expired over the following five years.^[17]

2010s

In May 2010 the company secured almost exclusive UK rights to sell the Apple iPad.^[18]

In June 2010 DSGi changed its name to Dixons Retail plc.^[19]

Merger with Carphone Warehouse

In May 2014 Dixons confirmed a proposed merger with Carphone Warehouse which would lead to a market cap of circa £3.7bn.^[20] The merger completed on 7 August 2014.

Operations

As of 2014, Dixons has 530 outlets in the UK and Ireland, and 322 in northern Europe.^[21] The company is structured according to the international locations of its businesses and brands, as detailed below:

UK and Ireland

Dual-branded "Currys PC World" store in Leeds

Brands comprise (40% of sales, largest market share in UK and Ireland):^[22]

• Currys / PC World / Knowhow - specialises in home electronics and household appliances
• Knowhow - a provider after-sales product support and cover
• Dixons travel - a retailer operating in the UK's main airports and Dublin International Airport in the Republic of Ireland.
• DSGi Business - a specialist provider of IT solutions to business and the public sector

Northern Europe

Electro World store in Ústí nad Labem, Czech Republic

Brands comprise (32% of sales, largest market share in Nordic countries and Czech Republic):^[22]

• Elgiganten - ("Electrical Giant") sells home electronics and household appliances in Denmark and Sweden
• Elkjøp - ("Electrical Buy") sells home electronics and household appliances in Norway
• Gigantti - ("Giant") sells home electronics and household appliances in Finland
• Lefdal - sells home electronics from larger stores in Norway
• Electro World - electrical superstores in the Czech Republic and Slovakia. The Polish Electro World chain is no longer owned by Dixons.^[23]

Southern Europe

Brands comprise (13% of sales, largest market share in Greece):^[22]

• Κωτσόβολος ("Kotsovolos") - sells home electronics in Greece

Product brands

Prinztronic-branded games console.

Since the Prinz brand was introduced in the 1950s,^[24] Dixons Retail has used a number of own brand names for products sold in its stores.

Current

Dixons' brand line-up underwent a major reorganisation during 2010.^[25] As of August 2013, the current brands in use include the following:-

• Essentials^[26] - Includes Currys Essentials and PC World Essentials^[25]
• Logik^[25][26] - Introduced in 2001. and Intended for everyday use with an "emphasis on reliability and efficiency" and "a better value alternative to the major name brands without compromising on performance."
• Advent^[25][26] - Established brand used for computers, peripherals and other accessories
• Sandstrøm^[25] - Intended to compete with higher-end consumer electronics brands, Sandstrøm is claimed to be "Inspired by Scandinavian design [and] designed to combine aesthetics with performance"^[26]
• Goji^[25][26] - Producer of equipment including computers, smartphones and audio products as well as bags and storage. Distributed by Dixons Group. The audio division was co-founded by grime artist Tinchy Stryder, and uses the Goji Tinchy Stryder brand.

Former

Saisho brand logo

• Prinz/Prinzsound/Prinztronic - The Prinz brand was first used on Japanese-manufactured goods during Dixons' 1950s expansion.^[24] Later, the Prinztronic brand appeared on electronic items such as pocket calculators^[27] and early Pong-clone TV game consoles.^[28]
• Miranda - Originally the name of a Japanese camera manufacturer which ceased operations in the late 1970s,^[29] Dixons acquired the brand in the early 1980s and used it on a range of photographic equipment,^[30] including badge-engineered versions of Cosina cameras.^[31] As of May 2011, Dixons still owned rights to the name, but no longer used it and planned to sell it off.^[30]
• Saisho - Introduced in 1982.^[32] As of May 2011 the Saisho brand had been dormant for a number of years, and Dixons announced its intention to sell it off.^[30]

1980s Matsui logo with the pseudo-Japanese "rising sun" symbol

• Matsui - Introduced in the 1980s by Currys as a brand for its consumer electronics goods assembled in the United Kingdom from components imported from such countries as Taiwan, South Korea, Malaysia, Yugoslavia and Britain. Products in the Matsui line contained neither Japanese parts nor labour, but were branded with a Japanese-sounding name, a rising sun symbol and a motto, Japanese Technology Made Perfect. This gimmick led many consumers to mistakenly believe that they were buying Japanese products. In December 1988 a British government consumer protection agency charged Currys with misleading advertising. Because of its association with Iwane Matsui, a Japanese general responsible for the slaughter of hundreds of thousands of people in the Nanking Massacre in 1937, the Matsui name brought protests from some British veterans of World War II. Currys was ordered by the Oxford court to drop the Japanese Technology Made Perfect motto and fined USD 7,400, but was allowed to keep the Matsui name.^[33]

Former businesses

Former businesses include:

• Mastercare Commercial Services, a business operating from a call centre offering IT services to IT businesses, which has since been rebranded as Knowhow.^[34]
• Freeserve, an internet service provider, which was purchased by France Télécom and rebranded as Wanadoo in 2000, (who were eventually re-branded/merged into Orange).^[35]
• The Link, a UK mobile phone retailer, sold to O2 in June 2006.^[36]
• Freetalk, a (VOIP) business, whose customers were transferred to Vonage, a US-based VOIP company, in August 2006.^[37]
• Pixmania, a French-based online retailer, which was acquired by Dixons Retail in 2006 and sold in 2013.^[38]
• @Jakarta, a computer games store, which was sold to Gameplay.com in 2000.^[39]

Financial results

The following table shows the company's financial results:

Distribution

In the UK, distribution is by two different routes. The Customer Service Centre's (CSC) (previously known as Home Delivery Centres ) supply larger items throughout the country. These centres are at Avonmouth, Cardiff, Leeds, Thetford, Spennymoor, Erith, Plympton, Basingstoke and Perivale; they are supplied by one main stock centre Central Hub Distribution Centre (CHDC) in Newark on Trent. The second route, Customer Distribution Centres, supplies smaller items direct to customers by courier. Distribution to stores also happens via the same two routes.

See also

• European Retail Round Table

References

External links

• Official website