Consumer Protection Act, 1986

Consumer Protection Act, 1986

An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
Citation	Act No. 68 of 1986
Enacted by	Parliament of India
Date commenced	24 December 1986
Status: In force

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

Consumer Protection Council

Consumer Protection Councils are established at the national, state and district level to increase consumer awareness.^[1]

Consumer Disputes Redressal Agencies

Main article: Consumer Court

District Consumer Disputes Redressal Forum (DCDRF): Also known as the "District Forum" established by the State Government in each district of the State. The State Government may establish more than one District Forum in a district. It is a district level court that deals with cases valuing up to ₹2 million (US$29,000).^[1]
State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State Commission" established by the State Government in the State. It is a state level court that takes up cases valuing less than ₹10 million (US$150,000)^[1]
National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government.

Objectives

Objectives of Central Council

The objectives of the Central Council is to promote and protect the rights of the consumers such as:-

the right to be protected against the marketing of goods and services which are hazardous to life and property.
the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services,
the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and
the right to consumer education.
the right against consumer exploitation

Objectives of State Council

The objects of every State Council shall be to promote and protect within the State the rights of the consumers laid down in clauses 1 to 7 in central council objectives.

Jurisdiction

Jurisdiction of District Forum

Subject to the other provisions of this Act, the District Forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed does not exceed rupees twenty lakhs.
A complaint shall be instituted in a District Forum within the local limits of whose jurisdiction:-

a) – the opposite party or each of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides or carries on business or has a branch office or personally works for gain, or

b) – any of the opposite parties, where there are more than one, at the time of the institution of the complaint, actually and voluntarily resides, or carries on business or has a branch office, or personally works for gain, provided that in such case either the permission of the District Forum is given, or the opposite parties who do not reside, or carry on business or have a branch office, or personally work for gain, as the case may be, acquiesce in such institution; or

c) – the cause of action, wholly or in part, arises.

Jurisdiction of state commission

Subject to the other provisions of this Act, the State Commission shall have jurisdiction:-

a) – to entertain

i) – complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees twenty lakhs but does not exceed rupees one crore (R10 million); and

ii) – appeals against the orders of any District Forum within the State; and

b) – to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the State, where it appears to the State Commission that such District Forum has exercised a jurisdiction not vested in it by law, or has failed to exercise a jurisdiction so vested or has acted in exercise of its jurisdiction illegally or with material irregularity.

References

1 2 3 "CONSUMER PROTECTION AND NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION". NCDRC. Archived from the original on 21 July 2011. Retrieved 18 December 2012.

External links

Text of the Act

Indian Legislations

Constitution of India Indian Penal Code CrPC

In Force

Corruption	Benami Transactions Black Money Corruption Lokpal Mines & Minerals Money Laundering Whistle Blowers

Criminal	Arms Act, 1959 Armed Forces (Special Powers) Act Armed Forces Tribunal Act, 2007 Criminal Law (Amendment) Act, 2013 Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013

Environment	Biological Diversity Act, 2002 Environment Protection Act, 1986 Indian Forest Act, 1927

Financial	Companies Act 2013 Income Tax Act, 1961 Insurance Act, 1938 National Rural Employment Guarantee Act 2005 Reserve Bank of India Act, 1934 RTI Securities Laws (Amendment) Bill, 2014 Street Vendors Act, 2014 Urban Land (Ceiling and Regulation) Act, 1976

Healthcare	Central Council of Homoeopathy Act, 1973 Drugs and Cosmetics Act, 1940 Drugs and Magic Remedies Act Narcotic Drugs and Psychotropic Substances Act (India) Clinical Establishments Act

Personal	Hindu Adoptions and Maintenance Act (1956) Hindu Marriage Act Hindu Minority and Guardianship Act Hindu Succession Act, 1956 Special Marriage Act, 1954

Social	Anti-Superstition and Black Magic Act Consumer Protection Act, 1986 Essential Commodities Act Essential Services Maintenance Act Indecent Representation of Women (Prohibition) Act National Food Security Act, 2013

State Reorganisation	Chattisgarh Jharkhand Punjab States Telangana Uttarakhand

Transportation	Motor Vehicles Act, 1988

Repealed

Pre-Independence	Age of Consent Act, 1891 Criminal Tribes Act Hindu Widows' Remarriage Act, 1856 Indian Arms Act, 1878 Indian Forest Acts, 1865 and 1878 Indian Motor Vehicles Act, 1914

Post-Independence	Anti-Copying Act, 1992 Companies Act, 1956 Foreign Exchange Regulation Act Maintenance of Internal Security Act Mines and Minerals (Development and Regulation) Act, 1957 Prevention of Terrorism Act, 2002 Terrorist and Disruptive Activities (Prevention) Act The Gold (Control) Act, 1968 Gift Tax Act, 1958 Wealth Tax Act, 1957

Proposed

Pending	Goods and Services Tax (India) Bill National Waterway Bill, 2015 Road Transport and Safety Bill

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