West Corporation

West Corporation

Type	Public
Traded as	NASDAQ: WSTC
Industry	Outsourcing, business services, hosted solutions, telecommunications
Headquarters	Omaha, Nebraska, USA
Key people	Thomas B. Barker, Chairman/CEO/Director, Anthony J. DiNovi, Director, Steven G. Flesher, Director , Soren L. Oberg, Director, Jeff T. Swenson, Director, Nancee R. Berger, President/COO, Paul M. Mendlik, CFO/Treasurer[1]
Revenue	$2.6 billion USD (2012[2]
Number of employees	26,430 (2013) [3]
Website

West Corporation is a publicly traded telecommunications services provider based in Omaha, Nebraska.^[4]

Affiliates

West Corporation operates under two segments: Communications Services and Unified Communications to provide customer contact services, conferencing services, event services and emergency call operations.^[5][6] Intrado supports emergency call operations, Intercall is the world’s largest conferencing service provider, and Televox offers healthcare products and communications support in commercial markets.^[7][8][9]

History

Gary and Mary West co-founded WATS Marketing of America in 1978.^[10] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.^[10] Gary West joined West Teleservices one year later as chairman.^[10]

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.^[10] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.^[10]

In November 1996, West went public with 2,000 employees.^[10]

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.^[10] The following year, West acquired conferencing company InterCall and ConferenceCall.com.^[10][11]

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.^[10] Gary and Mary West continued to maintain 25 percent of the company.^[10]

Name history

West Teleservices changed its name to West Corporation on Jan. 1, 2001.^[12] The company name had been West TeleServices Corporation from November 1996 through 2000.^[10][12]

Acquisitions

Since 2002, West Corporation has invested approximately $2.7 billion in strategic acquisitions.^[10]

West has acquired:

• Tel Mark Sales —2002^[10]
• Dakotah Direct —2002^[10]
• Attention LLC —2002^[10]
• InterCall —2003^[10]
• ConferenceCall.com — October 2003 ^[11]
• Worldwide Asset Management — September 2004^[13]
• ECI Conference Call Services — November 2004^[4]
• Sprint Conferencing — May 2005^[14]
• Intrado — April 2006^[15]
• Raindance Communications — April 2006^[16]
• InPulse Response Group — October 2006^[17]
• CenterPost Communications — February 2007^[18]
• TeleVox Software — March 2007^[19]
• Omnium Worldwide — April 2007^[20]
• HBF Communications — April 2008^[21]
• Genesys Conferencing — May 2008^[22]
• Stream 57 - January 2010^[23]
• SKT Business Communication Solutions — March 2010^[24]
• Holly Connects — May 2010^[25]
• TuVox — July 2010^[26]
• Specialty Pharmacy Network – February 2011^[27]
• POSTcti — February 2011^[28]
• Twenty First Century Communications — February 2011^[29]
• Unisfair — March 2011^[30]
• HyperCube – November 2011^[31]
• Smoothstone IP Communications – June 2011^[32]
• SchoolMessenger - April 2014^[33]
• GroupCast Messaging, LLC - November 2014^[34]

Alied Ownership: ^[35]

Awards

• June 2006 Frost & Sullivan Award for Product Differentiation Innovation in Outsourced Communication Solutions^[36]

• April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer^[37]

External links

• West Corporation
• West Interactive
• Intrado
• West Asset Management
• West Direct
• Intercall
• West Notifications Group
• Televox
• West IP Communications

References