Vertex (company)

For the biotechnology company, see Vertex Pharmaceuticals.
Vertex
Limited Company
Industry Financial Services, Public Sector, Utilities
Founded 1996
Headquarters London, UK
Key people

Gavin James - CEO & CFO[1]
Jason Donahue, CEO Vertex North America
Keshav Gaur - CEO Vertex India

Robert Coyle, Managing Director UK Financial Services
Products Business Process Outsourcing, Customer Management Outsourcing
Website www.vertexgroup.com

Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services.[2][3][4] This British firm has reflected general trends in the industry over the past decade by having more of its services provisioned from India and by marrying its call centre operations with debt collection services.[5]

Acquisition/Disposal

The company acquired Indian call centre operator and BPO provider Shell Transource Limited in 2010.[6] Terms of the deal were not disclosed.

Since 2011, Vertex has sold off multiple business units. In September 2011, Vertex sold their private sector businesses to Capita plc for approximately £40 million. In December 2011, local managers bought out the Australian business unit (financial terms were not disclosed). In June 2012, Vertex sold their public sector business to Serco for approximately £55 million.

Vertex services include

References

  1. ↑ "Company Overview of Vertex Data Science Limited". Bloomberg Business Week. Retrieved 1 April 2012.
  2. ↑ Dey, Iain (17 September 2006). "Liberata joins £400m contest for Vertex". Retrieved 1 April 2012.
  3. ↑ Liew, Jonathan (8 August 2009). "Paul Sweeny hired as Vertex chief executive". The Telegraph. Retrieved 1 April 2012.
  4. ↑ "Vertex Group Limited". Hoover's. Retrieved 1 April 2012.
  5. ↑ "America's debt-collection industry: The Indians are coming". The Economist. 28 October 2004. Retrieved 3 April 2012.
  6. ↑ "Vertex bets big on domestic BPO market, to hire 14, 000 people in 2 years". The Economic Times. 7 June 2011. Retrieved 1 April 2012.

External links