Ventra

Location Chicago
Launched 2013
Technology Smart Card
Operator Cubic Transportation Systems[1]
Manager RFID
Currency USD
Stored-value Pay-Per-Ride and/or Passes
Unlimited use Ventra Card
Validity Chicago Transit Authority
Pace Suburban Bus
Metra (planned)
Retailed Online
Telephone
Vending Machines
Authorized merchants
Variants Ventra Ticket
Personal bank-issued credit or debit cards
Website www.ventrachicago.com

Ventra is an electronic fare payment system for the Chicago Transit Authority (CTA) and Pace, which replaced the Chicago Card and the Transit Card automated fare collection systems. Ventra (purportedly Latin for "windy," though the actual Latin word is ventosa)[2] launched in August 2013, with a full system transition slated for July 2014.[3][4] The payment system includes several options of payment, including a contactless smart card powered by RFID, a single day or use ticket powered by RFID, any personal bank-issued credit card or debit card that has an RFID chip, and a compatible Mobile phone.[5][6][7] Ventra is operated by Cubic Transportation Systems.[1]

History

In November 2011, the Chicago Transit Board approved a $454 million, 12-year contract for an Open Standards Fare System, making it the largest automated fare collection contract ever placed in North America.[8] The contract was structured such that CTA was able to implement the system with no upfront costs.[9] The new fare system is viewed to be the backbone for the universal fare system the Illinois General Assembly mandated by 2015 for the CTA, Metra and Pace, according to CTA President Forrest Claypool.[10] Metra was offered the opportunity to participate in the Ventra program during meetings with the CTA, but the commuter railroad initially declined.[11] Reports in August 2012 stated that Metra was considering its options, and in August 2013 Metra officially announced it would begin planning to accept Ventra.[12]

Roll out and public reception

a ventra card (numbers obscured)

Residents[13] and local media were critical of the lack of communication from the CTA regarding this new payment system, but CTA officials said they planned to do extensive public outreach before the new system was activated.[14]

Post-activation, users have reported cards taking as long as five weeks to arrive in the mail, cards that did not work even after payments were applied, issues activating cards,[15] and calling the Ventra customer service line and waiting on hold for half an hour or more—or being disconnected while waiting on hold.[16] In response to issues during the roll out of Ventra the CTA announced on October 9, 2013, that it would reinstate the ability to add money to the old fare options until issues with the roll out were corrected.[17] At the time CTA also announced that the December 15, 2013 deadline for the complete transition was still in effect.[17]

A Ventra system outage that occurred during rush hour on November 13, 2013 required the CTA to waive fares for an estimated 15,000 rides, with passengers boarding trains by showing their Ventra cards to station attendants. The outage was due to a back-office server issue at the contractor's office. The CTA stated that it would be seeking payment for the lost revenue from Cubic at a value of $33,750.[18]

The final transition to Ventra was postponed indefinitely in early November, from the original December 15, 2013, date, due to the persistent issues with the roll out.[18] In early 2014, CTA and Pace both announced plans to resume the final rollout, with a full transition to Ventra expected by July 2014.[4]

The CTA stated in early November 2013 that no payments would be made to Cubic until customer service line wait times are under five minutes, transactions at entry take less than 2.5 seconds for 99% of transactions, and that 99% of the new equipment is functioning.[18]

See also

References

  1. ↑ 1.0 1.1 Hilkevitch, Jon (20 Mar 2013). "CTA's Ventra debit option rife with fees". Red Eye Chicago (Chicago Tribune Company). Retrieved 2013-03-20.
  2. ↑ Mancini Nichols, Chrissy. "Talking Transit: Chicago transit gets open payment system". Metropolitan Planning Council. Retrieved 20 March 2013.
  3. ↑ "Ventra FAQ". CTA. Retrieved 18 October 2013.
  4. ↑ 4.0 4.1 Thomas, Monifa (14 March 2014). "Ventra cards become only way to pay starting July 1". Chicago Sun-Times. Retrieved 14 March 2014.
  5. ↑ "Ventra". CTA. Retrieved 18 October 2013.
  6. ↑ "How to make Ventra payments using phone, personal bank card". Redeye Chicago. Retrieved 20 June 2014.
  7. ↑ "Google Wallet on Ventra - It's live!". youtube. Retrieved 20 June 2014.
  8. ↑ "Cubic Selected for Chicago Open Standards Fare System Contract". Cubic Transportation Systems. 17 Nov 2011. Retrieved 2013-03-20.
  9. ↑ Faust, David (2012). "Chicago Transit Authority Open Standards Fare System Overview". Retrieved 2013-03-20.
  10. ↑ Hussain, Rummana (17 Dec 2011). "CTA OKs plan to pay fares with credit, debit cards". Chicago Sun-Times. Retrieved 2013-03-20.
  11. ↑ Bellware, Kim. "Tap That Pass: Debit Card Fare System Coming to CTA And Pace (But Not Metra)". Retrieved 20 March 2013.
  12. ↑ Pyke, Marni (17 Aug 2013). "Metra embracing Ventra, promising no fare increases". The Daily Herald. Retrieved 2013-09-09.
  13. ↑ Sudo, Chuck (12 Mar 2013). "Ventra Critics Pack CTA Public Hearing". Chicagoist. Retrieved 2013-03-20.
  14. ↑ Hilkevitch, Jon (18 Mar 2013). "CTA's Ventra fare system a tool of mass confusion". The Chicago Tribune. Retrieved 2013-03-20.
  15. ↑ Harris, Neil (October 18, 2013). "Ventra still a bust". Chicago Tribune. Retrieved 22 October 2013.
  16. ↑ Hilkevitch, Jon (4 Oct 2013). "Ventra makes for 1 in 3 CTA rides, but jolts await the unconverted". Chicago Tribune. Retrieved 2013-10-07.
  17. ↑ 17.0 17.1 Hilkevitch, Jon (October 10, 2013). "Ventra glitches force CTA to restore other fare options". Chicago Tribune. Retrieved 15 November 2013.
  18. ↑ 18.0 18.1 18.2 Hilkevitch, Jon (14 November 2013). "CTA to bill Ventra contractor up to $33,750 for card-reader outage". Chicago Tribune. Retrieved 15 November 2013.

External links