Transversal Corporation
 | |
| Private | |
| Industry | Computer software |
| Founded | 1998 |
| Founder | Davin Yap, David MacKay |
| Headquarters | Cambridge, United Kingdom |
Area served | International |
| Website |
www |
Transversal Corporation is a British software company specializing in cloud-based knowledge management.
History
Transversal was founded in 1998 by Davin Yap and David MacKay, researchers at the University of Cambridge, to develop a business application for answering customers' questions. Yap served as CEO until 2003 and again from 2005 to 2014, when he was replaced by company executive Heather Richards.[1][2][3]
In 2007, Transversal was named one of the UK's 20 fastest-growing venture companies.[4] During the 2010s it broadened its geographical reach by opening offices in Australasia, Germany and the United States.[5][6]
Products and services
Transversal provides knowledge management software for customer-facing websites, contact centers and enterprise systems.[7] It offers an end-to-end implementation service (including consultancy and design), as well as an API to enable its technology to be integrated with existing platforms.[8][9]
Awards and recognition
Transversal and its clients won the Contact Centre Association's award for Best Technology Partnership in 2008, 2009 and 2010.[10][11][12] In 2014, Transversal was a top-ten finalist in the SME category at the Digital Leaders awards,[13] was a finalist in the Technology Services Industry Association's Vision Awards,[14] and was called "trend-setting" by KMWorld magazine.[15] In March 2015, KMWorld further named Transversal one of the "100 companies that matter in knowledge management".[16]
References
- ↑ "Transversal Appoints New CEO". SourceWire. 26 August 2003.
- ↑ "New CEO at Transversal as Founder Broadens Outreach". Business Weekly. 2 July 2014.
- ↑ "Go on... ask me another", Cambridge Business, November 2013
- ↑ "Transversal named one of UK's fastest growing venture-backed companies". Econsultancy. 30 August 2007.
- ↑ "Transversal launches in Australia and New Zealand". 1 May 2012.
- ↑ "Transversal opening US office as sales soar". Business Weekly. 27 January 2014.
- ↑ "Transversal solutions". Retrieved 27 January 2015.
- ↑ "Transversal services". Retrieved 27 January 2015.
- ↑ "Transversal technology services". Retrieved 27 January 2015.
- ↑ "Capita Business Services selects Transversal as part of BBC Audience Services contract". Angel News. 18 May 2009.
- ↑ "CCA celebrates world class customer service achievement". Business Wire. 5 November 2009.
- ↑ "Winners and losers". Call Centre Helper. 8 December 2010.
- ↑ "Digital Leaders 100 Awards 2014". Retrieved 27 January 2015.
- ↑ "Blackbaud, Radialpoint, and SimpleQL Receive Coveted 2014 Vision Awards from the Technology Services Industry Association". 7 May 2014.
- ↑ "KMWorld Trend-setting Products of 2014". KMWorld. September 2014.
- ↑ "KMWorld 100 Companies That Matter in Knowledge Management". KMWorld. March 2015.