The Visible Ops Handbook

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
Author Gene Kim
Language English
Subject Internet Technology
Genre Information Technology Management
Publisher IT Revolution Press
Publication date
 2013
Pages 345
Followed by Visible Ops Security

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps (2005) is the first book by IT innovator, author, and founder of Tripwire, Gene Kim. The book was co-authored by Kevin Behr and George Spafford and published by IT Revolution Press in January 2013. The book addresses how to implement a process framework such as ITIL and where to start.[1]

Description

The Visible Ops Handbook outlines how successful technology companies like Etsy, Netflix, Facebook, Amazon.com, Twitter and Google transformed their ITIL practices to implement effective change control.[2][3]

The book presents four steps to reduce the amount of unplanned change, eliminate firefighting, increase system uptime, and decrease the amount of time it takes to repair a system. It also provides a method for documenting and routing system changes to ferret out potential problems with a change before the change is implemented in the organization’s systems.[4] The Visible Ops Handbook is now considered an IT "cult classic" by the industry.[4][5]

Four Phases of ITIL

The Visible Ops Handbook is the result of more than three years of study high-performing IT operations.[6] The handbook outlines how to replicate these high-performing organizations in four phases. They are:

  1. Stabilize Patient, Modify First Response
  2. Catch and Release, Find Fragile Artifacts
  3. Establish Repeatable Build Library
  4. Enable Continuous Improvement[7]

References

  1. ↑ rPath Brings Intelligent Automation to Visible Ops. Sys-Con Media. March 30, 2010.
  2. ↑ Feld, Brad. Why Every Company Needs a DevOps Team Now. Business Insider. July 8, 2013.
  3. ↑ Greenemeier, Larry. "Five Questions For Gene Kim, Co-Founder And CTO Of Tripwire". Information Week.
  4. ↑ 4.0 4.1 Brown, Wayne & Delois, Peter B. The Visible Ops Handbook - Book Review Educause Review Online. January 1, 2006.
  5. ↑ "Book review: The Visible Ops Handbook". Funnel Fiasco.
  6. ↑ Hines, Michael S. "Review: The Visible Ops Handbook: Starting ITIL in 4 Practical Steps". Computer Measurement Group.
  7. ↑ IT Process Institute. Accessed July 15, 2013.

External links