Tenant management organisation

Tenant management organisations (TMOs) are organisations set up under United Kingdom law which allow residents of council housing or housing association homes in the UK to take over responsibility for the running of their homes.^[1]

Structure & operation

A TMO is created when residents, tenants and leaseholders, in a defined area of council or housing association homes create a corporate body and, typically, elect a management committee to run the body. This body then enters into a formal legal contract with the landlord of the home, known as the management agreement.^[2]

The management agreement details precisely which services are managed by the TMO on behalf of the landlord. The extent of the devolution in service can vary enormously, particularly between small and large TMOs, but may typically include day-to-day repairs, allocations and lettings, tenancy management, cleaning and caretaking, and rent collection. The TMO's operations are mainly funded by the management fees payable by the landlord under the agreement.

The TMO can take a number of legal forms. Registered TMOs may be a co-operative, or set up under corporate law.

TMOs have a track record of delivering better resident services than councils and are synonymous with The Big Society. Some 'guide TMOs' provide support to community groups interested in the concept (Friday Hill TMO and Millbank Estate TMO are two examples in London). The work of a TMO may touch and overlap with that of an Arm's length management organisation (ALMO).^[3]

Examples of tenant management organisations in England

• Kensington and Chelsea TMO
• Leathermarket JMB
• Bloomsbury EMB
• Millbank Estate

External links

• National Federation of Tenant Management Organisations
• UK Government guidance on the Right to Manage
• Confederation of Co-operative Housing (CCH)

References