Skytrax
Skytrax is a United Kingdom-based consultancy (originally known as Inflight Research Services), which runs an airline and airport review and ranking site.[1]
Operations
Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards.[5] as well as the ranking for airlines and airports.
Reception and review
In 2012, the "reputation management" firm Kwikchex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]
Skytrax Research data and research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords Select Committee on Science and Technology's Fifth Report.[8]
Awards
Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.
Airline of the year
Airport of the year
Airport Rankings
World's best airports
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2012[37] |  Incheon International Airport |  Singapore Changi Airport |  Hong Kong International Airport |
| 2013[38] | Singapore Changi Airport | Incheon International Airport |  Amsterdam Schiphol Airport |
| 2014[38] | Singapore Changi Airport | Incheon International Airport |  Munich Airport |
| 2015[38] | Singapore Changi Airport | Incheon International Airport | Munich Airport |
World's best international transit airports
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[38] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
| 2014[38] | Incheon International Airport | Singapore Changi Airport |  Narita International Airport |
| 2015[38] | Incheon International Airport | Singapore Changi Airport | Hong Kong International Airport |
World's cleanest airports
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 2013[38] | Tokyo Haneda Airport | Incheon International Airport | Singapore Changi Airport |
| 2014[38] | Tokyo Haneda Airport | Incheon International Airport | Singapore Changi Airport |
| 2015[38] | Incheon International Airport | Tokyo Haneda Airport | Centrair Nagoya Airport |
References
- ↑ Whois Record for Airlinequality.com (Airline Quality)
- ↑ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0.
- ↑ "Skytrax rates the world's best".
- ↑ World Airline Awards
- ↑ World Airport Awards
- ↑
- ↑
- ↑ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25.
- ↑ 9.0 9.1 9.2
- ↑ "Cathay named Airline of the Year". Contineo Media. Retrieved 3 December 2012.
- ↑ 11.0 11.1 The winning edge
- ↑ Airline of the Year 2005
- ↑ Airline of the Year 2007
- ↑ Airline of the Year 2008
- ↑ Airline of the Year 2009
- ↑ Airline of the Year 2010
- ↑ Airline of the Year 2011
- ↑ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Retrieved 3 December 2012.
- ↑ "Top 10 airlines". Retrieved 4 January 2014.
- ↑ Airline of the Year 2014
- ↑ 21.0 21.1 21.2 21.3 Previous Winners : Airport Of The Year
- ↑ Survey Lists HK Int'l Airport As World's Best Airport 2011
- ↑ Sydney Airport wins another top ranking in world airport survey
- ↑ "Hong Kong honoured as the world’s Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012.
- ↑ HKIA wins top accolades
- ↑ Airport of the Year 2005
- ↑ Airport of the Year 2006
- ↑ Airport of the Year 2007
- ↑ Airport of the Year 2008
- ↑ Airport of the Year 2009
- ↑ Airport of the Year 2010
- ↑ Airport of the Year 2011
- ↑ Airport of the Year 2012
- ↑ Airport of the Year 2013
- ↑ Airport of the Year 2014
- ↑ Airport of the Year 2015
- ↑ http://www.worldairportawards.com/Awards/world_airport_rating_2012.html
- ↑ 38.0 38.1 38.2 38.3 38.4 38.5 38.6 38.7 38.8 http://www.worldairportawards.com/