Qualfon
|
Be the Best BPO. Make People's Lives Better | |
| Industry |
Business Process Outsourcing Telemarketing Call Center Consulting Technical Support Collections Lead Generation Back Office Support |
|---|---|
| Founded | 1995 |
Area served | international clients |
| Services | call centers, BPO and back-office processing |
Number of employees | 10,000 |
| Divisions | Qualfon DSG |
| Website | www.qualfon.com |
Qualfon, Inc. is a global provider of call center, back-office, and business process outsourcing (BPO) services.[1] Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding as well as back-office processing. The company is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. The company mission is: "Be the best BPO. Make people's lives better."[2]
In March 2013, Qualfon acquired Data Control Group (DCG),[3] which is now Qualfon Data Services Group (DSG), a division of Qualfon that performs back-office processing.
In May 2014, Qualfon acquired Center Partners,[4] a United States contact center outsourcing company. Center Partners operates as a fully integrated part of Qualfon. The acquisition expanded Qualfon's operations with sales and technical support expertise, 2,500 additional employees, and six contact centers across Idaho, Washington, and Colorado.