QLess
 Logo used since 2007. | |
| private | |
| Industry | Computer software |
| Founded |
Los Angeles, U.S. (February 15, 2007) |
| Founder |
Alex Bäcker Tim McCune |
| Headquarters | Los Angeles, U.S. |
Area served | Worldwide |
Key people |
Alex Bäcker (CEO) Tim McCune (CTO) |
| Products | QLess |
| Website |
qless |
QLess is a company headquartered in the USA that produces a software product called QLess. It is a type of queue management system that allows customers to wait in a virtual line rather than a physical one. The customer provides his mobile phone number and receives an SMS when he gets to the front of the line. This is known as Mobile Queuing.[1]
Overview
Each QLess queue has a mobile phone number with which a customer can communicate. The queuing customer can get in line from the physical location of the queue, or from a remote location by sending an SMS to the mobile phone number of the queue. Businesses that use QLess can obtain statistics about the queue including busiest times, customers not showing up, and customer return rates.[2]
Awards
In 2013, QLess won the Silver Stevie Award for Company of the Year in Computer Services in Europe, Bronze Stevie Award for Most Innovative Company of the Year in Canada and the US, as well as Bronze Stevie Award for Company of the Year in Computer Software in Europe.[3]