Northwind (company)
| Private | |
| Industry | Software Development |
| Founded | Toronto, Ontario, Canada, 1978 |
| Headquarters | Markham, Ontario, Canada |
Key people | Jacob Dehan, Warren Dehan |
| Website | Northwind |
Northwind is a privately held company that develops property management systems, as well as GDS/web based booking solutions for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be coordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system, with over 10,000 users,[1] allowing for optimized adaptibility to single or multi-property businesses.[2] Northwind's headquarters are based in Markham, Ontario, with sales and support offices located worldwide.[3]
History
- 1978 - Company formed to respond to the need for custom software development [4]
- 1979 - Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain
- 1980 - Ongoing development of various custom software modules in a mini computer environment
- 1982 - Begin development of UNIX based hotel property management system (PMS)
- 1983 - Development of Telephone Answering Services Management software
- 1984 - Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market
- 1986 - Decision to focus strictly on hospitality and retire non-hotel software
- 1989 - U.S. sales office established in Florida.
- 1992 - Begin development of UNIX and Windows version of new client/server PMS “CHS2000”
- 1994 - CHS2000 Version 1 successfully introduced to the market
- 1994 - First installation of CHS2000 Windows PMS
- 1997 - Yield management functionality implemented as an integrated component of CHS2000
- 1999 - CHS legacy software retired, existing clients offered free upgrade to Maestro
- 1999 - CHS2000 redesigned and deployed as Maestro PMS
- 2000 - Spa & Activities Management module developed for resort operations
- 2001 - Shuttle Services Management module developed
- 2002 - Extended Stay Management enhancements added to PMS
- 2002 - Maestro Enterprise Multi-Property deployed
- 2003 - Enhanced service initiative (Diamond Plus) deployed to all Maestro users
- 2003 - Development of condominium owner accounting module
- 2003 - ResEze real-time fully integrated Web Booking Engine introduced
- 2004 - Added ASP Citrix & Terminal Services based support
- 2005 - Enhanced security features including credit card masking and database encryption added for PCI compliance
- 2006 - Enhanced Spa & Activities Management, Retail POS, and interfaces including 2-way GDS/OTA, 2-way Yield management
- 2006 - Added Fine Dining POS, Club Membership and Golf Scheduling Modules
- 2007 - Integrated Member Management system introduced
- 2007 - Table Reservations with On-line functionality introduced
- 2008 - ResWave Booking Engine extends functionality of online presence for clients
- 2008 - Maestro Users Group is formed to promote client collaboration
- 2008 - Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed
- 2010 - Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards
- 2011 - Integrated online property based member Loyalty Program, handheld checkin/checkout support
- 2012 - Online loyalty program integration
- 2013 - Introduction of self serve eLearning website for Maestro PMS users
- 2014 - Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS
- 2014 - EMV credit card support added (Chip and Pin) for secure credit card payments
Products & services
Maestro Enterprise Suite
The Maestro Enterprise Suite is a sophisticated property management system used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite is deployed using the following modules:
- Maestro Property Management Suite
- Maestro Sales & Catering Suite
- Maestro Multi-Property Suite
- Maestro Corporate Enterprise Suite
ResWave
ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management capabilities. ResWave fully supports Maestro PMS' yield controls and loyalty program.
Diamond Plus
Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.
Executives
- Jacob Dehan - Founder & CEO
- Warren Dehan - President
Industry associations
- Hospitality Financial and Technology Professionals
- American Hotel & Lodging
- Hotel Technology Next Generation
- International Association of Conference Centers
References
- ↑ http://www.capterra.com/infographics/top-hospitality-property-management-software
- ↑ Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages. April 22, 2003
- ↑ NORTHWIND Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices. November 5, 2008
- ↑ Maestro Property Solutions. 2008