IWantGreatCare
| Healthcare IT | |
| Industry | Monitoring patient experience |
| Founder | Dr Neil Bacon |
| Headquarters | United Kingdom |
iWantGreatCare.org is a service which allows NHS and private health care patients to rate individual GPs and hospital doctors on the care they provide.
Launched in July 2008, the service was founded by Dr. Neil Bacon FRCP, the founder of Doctors.net.uk, the largest independent online network of doctors in the UK. The company collects information from patients regarding the quality of care they have received from their doctor and other healthcare professionals, and believes that the capture of real-time patient feedback and experiences will lead to a higher level of healthcare in the UK. The controversial launch evoked outrage from some UK doctors against a system of collecting feedback on the care they provide to patients.[1][2] In November 2014 the site had collected only 400 patient reviews of GPs, which are published on its website.[3]
Rt Hon Alan Milburn, the former UK Secretary of State for Health, is the Chairman of iWant Great Care.
Dr Neil Bacon is a commentator on e-health and patient feedback. In June 2012, he formed part of a UK delegation invited to Washington for the Health Datapalooza, a US health data forum attended by UK health secretary Andrew Lansley, US President Barack Obama and Jon Bon Jovi.
The discussion centred on how the two countries can work more closely to make health data a driver for innovation, economic growth and – most importantly – better care for patients.[4][5]
Milestones
In January 2010, the iWantGreatCare service started to allow dental patients to rate and comment on their dentists.[6]
In December 2011, Lloyds Pharmacy announced that it will be working with iWantGreatCare to enable its customers in South-East England with the ability to provide real-time feedback on their in-branch experience. The scheme will be introduced in January and will use a modern, social networking approach to gather feedback from customers. This contract has been terminated. [7]
In 2012, iWantGreatCare announced that it has initiated a unique service for the Terrence Higgins Trust to help HIV patients find sympathetic doctors and other health care professionals.[8]
In 2012, Diaverum an international renal care provider, announced that it will be working with iWantGreatCare to allow its customers to provide feedback. Responses will be collected and analysed in multiple languages for an initial roll out covering the UK and Spain. [9]
Following the UK government's announcement to launch a Friends and Family Test in April 2013, where all patients will be asked whether they would recommend their hospital, iWantGreatCare announced it would be offering to capture this information for all NHS Trusts. The service would be without charge for the first three years.[10]
In November 2013 the company announced a partnership with the NHS Alliance to set up a service which allows patients to rate and review doctors, hospitals and GP practices, and provide the Friends and Family Test which all GPs will be required to provide from December 2014. [11]
References
- ↑ Campbell, Denis (13 July 2008). "Doctors rage at being rated online". The Guardian (London). Retrieved 3 September 2009.
- ↑ Nowottny, Steve (15 July 2008). "Lawyers issue formal warning to rate-your-GP website". Pulse. Retrieved 3 September 2009.
- ↑ Bisset, Julie (30 November 2009). "Dentists to face eBay-type feedback". Retrieved 30 November 2009.
- ↑ http://iwgc.org/news/guardian-article-on-open-data-and-iwantgreatcares-recent-us-trip/
- ↑ "Open data: linking Barack Obama, Andrew Lansley and Jon Bon Jovi". The Guardian (London). 25 June 2012.
- ↑ Bisset, Julie. "Dentists to face eBay-type feedback".
- ↑ http://www.retailgazette.co.uk/articles/02041-lloydspharmacy-extends-patient-review-system
- ↑ http://www.thehivsupportcentre.org.uk/2012/patient-generated-resource-for-those-living-with-hiv/
- ↑ http://www.diaverum.co.uk/
- ↑ http://www.hsj.co.uk/news/analysed-the-friends-and-family-test/5051727.article
- ↑ "NHS Alliance forms partnership with iWantGreatCare". national health executive. 22 November 2013. Retrieved 22 November 2013.