ITIL/service design package
Service Design Package
The Service Design Package (known as the SDP) contains the core documentation of a service and is attached to its entry in the ITIL Service Portfolio.
The SDP is described in the book Service Design, one of the five books that comprises the core of ITIL.
The SDP follows the lifecycle of a service from when it is first suggested as a possibility to when it is finally retired. It is the central reference point for all documentation of a service, so it contains many links to other documents.
A description of the sort of information that should be kept in an SDP is found in Appendix A of the Service Design book.
The main categories described are:
| Service lifecycle plan | Service programme |
| Service transition plan | Service transition plan |
| Service operational acceptance plan | Overall operational strategy, objectives, policy, risk assessment and plans |
| Service acceptance criteria | |
At major stages through the life of a service, the "Service Design Package (SDP)' will contain project plans, project progress and project outcomes, as well as the business case that justified the service or the transition of the service from one status to another.
See also
- Application Services Library – A similar framework for Application Management
- Business Information Services Library (BiSL) – A similar framework for Information Management and Functional Management
- Granular configuration automation
- ITIL The Service Management Framework
- ISO/IEC 20000 – An international standard for IT service management
- Tudor IT Process Assessment – An framework for assessement of IT service management maturity
- Performance engineering
- A Practical Design for a Service Portfolio
- RPR problem diagnosis