Hermes Group
 | |
| GmbH | |
| Industry | Courier |
Area served | United Kingdom, Italy, Austria, Germany, China, Russia |
Key people |
Marc Dessing Chief Operating Officer |
| Products | Parcel delivery |
| Website |
www |
Hermes Group is a parcel delivery company headquartered in Germany, with operations also in Austria, Italy, China, Russia and the United Kingdom.[1]
Operations
Germany
In Germany, Hermes Logistik Gruppe (HLG) is the country's largest post-independent provider of deliveries to private customers.
United Kingdom
In the UK, Hermes processes 200 million parcels each year. The company operates a network of nearly 9,500 independent couriers that provide doorstep delivery.[2] Through this network, Hermes provides delivery services to many online retailers in the UK, including Next Directory, ASOS, Tesco, John Lewis, Debenhams, Arcadia Group and ASDA[3]
In September 2013, Hermes was named the Best Mail/Home Delivery Solution provider at the ECMOD Direct Commerce Awards.[4]
In 2014, the company was named as the second worst parcel delivery services in the UK by a consumer survey, with 30% of customers rating their experience as "bad".[5]
In January 2014, Hermes confirmed that the 2013 peak period was its busiest to date. During December 2013, the company processed 21 million parcels, whilst recording a first-time delivery rate of 98% for its standard service – up 2.6% on the previous year.[6]
myHermes
Hermes also owns myHermes, which was launched in 2009. myHermes provides a delivery and collection service for SMEs and members of the public via doorstep collection and its "myHermes ParcelShops".[7] There are currently more than 3,500 ParcelShops across the UK, based in local supermarkets, petrol stations and shopping centres. In 2014, Hermes signed a partnership agreement with Payzone to launch 1,000 myHermes ParcelShops in Payzone outlets[8]
References
- ↑ "Hermes Group". Hermes Group. 2014. Retrieved 26 December 2014.
- ↑ Hermes expands to meet the growing demand | HGV UK.com
- ↑ "Hermes Wins Asda's Home Delivery Provider Award -Courier And Parcel News- The Delivery Magazine". Courier And Parcel News- The Delivery Magazine.
- ↑ "News: ECMOD DC LIVE SUPPLIER OF THE YEAR AWARDS WINNERS REVEALED - CatEx DCA The only trade group for print and online catalogue marketers, CatEx DCA". catalogueexchange.co.uk.
- ↑ King, Mark (10 January 2014). "Yodel and Hermes named UK's worst parcel delivery firms". Moneywise. Retrieved 10 June 2014.
- ↑ "Hermes announces busiest ever peak period". postandparcel.info.
- ↑ "Hermes launches 500 parcel shops in UK". postandparcel.info.
- ↑ "Logistics Manager - The online home of Logistics Manager magazine - news, jobs, and features for supply chain professionals.". logisticsmanager.com.