HelpSystems

HelpSystems, LLC
Private
Founded Minneapolis, Minnesota, USA (1982)
Headquarters 6455 City West Parkway
Eden Prairie, MN
Key people
 Christopher D. Heim,
CEO and Director;
Mark E. Ties,
COO
Products IT infrastructure software for systems and network management, business intelligence, security and compliance
Number of employees
 280 (2014) [1]
Website http://www.helpsystems.com

HelpSystems, LLC is an Eden Prairie, MN-based IT software company, working in the areas of systems and network management, business intelligence, security and compliance, for IBM i, Unix, Linux and Windows environments.[2] The company is recognized as the biggest independent IBM i software vendor in the world.[3] The company also has US offices in Chicago, IL, Hanover, NH, Kent, WA, Los Angeles, CA, Raleigh, NC, and Rochester, MN, and international offices in Sheffield and Fleet, UK and Melbourne, Australia.[1][4][5][6][7][8]

History

HelpSystems, originally known as Help/38, was founded in 1982 by Dick Jacobson.[9] An engineer with Advanced Circuits (AC) in Minnetonka, MN, Jacobson had written a program called Robot/38, used to provide IT automation for the IBM System/38. The program was originally designed to offset the computer costs for AC. In 1988, when IBM replaced the System/38 with the AS/400, the company became known as Help/Systems.[10] The company was spun off in the late 80’s after AC was sold to Honeywell.[1]

In 1991, in response to IBM's introduction of the AS/400 three years earlier, HelpSystems introduced Robot/CONSOLE, Robot/ALERT and Robot/NETWORK, a suite of tools for message management and escalation for the AS/400.[11]

In 1992, HelpSystems became the first software company in the United States to be certified under the ISO 9001 standard.[9]

In 2005, HelpSystems was bought by Boston-based investment firm Summit Partners.[12]

In October 2006, HelpSystems acquired Advanced Systems Concepts (ASC), the developer of SEQUEL reporting and business intelligence tools for the i5/OS and OS/400 platform.[12][13] HelpSystems created the SEQUEL Software division to support the product.[14]

In August 2007, the company announced version 1.0 of the Robot/SECURITY suite of products, supporting IBM's i5/OS systems.[14] In September 2007, HelpSystems was acquired by the Boston-based private equity firm Audax Group.[12][15]

In January 2008, HelpSystems expanded their International presence in Europe, Australia and New Zealand, by purchasing one of their partners and product distributors, eveLogic Group of England.[12][16] In August 2008, HelpSystems bought OS/400 and IBM i security and compliance software vendor PowerTech, to complement Robot/SECURITY, and the products were eventually combined under the PowerTech name.[17] In October 2008, they followed up by purchasing Bytware, a provider of the StandGuard brand of security, management and anti-virus tools for IBM devices.[14][18]

In 2009, HelpSystems modified Robot, by then called Robot/SCHEDULE, to support Windows, OSX, Linux and Unix, and called the new software Robot/SCHEDULE Enterprise.[14]

In 2010, Robot/SCHEDULE Enterprise evolved and led to the launch of Skybot Scheduler,[19][20] which was turned into a separate division.[21] In May 2011, Skybot Software expanded their customer base by acquiring Fleet, UK-based Open Systems Management, a creator of job scheduling and IT process automation tools for Windows, Unix, and Linux platforms.[22]

In June 2011, HelpSystems bought the DataThread DB2/400 monitoring product from Innovatum, and it became part of the PowerTech line.[23]

In April 2012, Summit Partners bought back a majority stake in HelpSystems.[12] In June 2012, HelpSystems purchased UK-based Safestone, a security and compliance software developer for the IBM i.[24] In October 2012, HelpSystems bought Gillingham, UK-based CCSS, the developer of QSystem Monitor, QMessage Monitor and QRemote Control systems monitoring and performance management tools for the IBM i server.[25]

In January 2013, HelpSystems announced the acquisition of New Hampshire-based Dartware and their network management product, InterMapper, one of the first network mapping tools ever created.[26][27] In April 2013, HelpSystems acquired IBM's ShowCase business intelligence products, and added the software to its SEQUEL Software division.[14]

In April 2014, the company acquired Los Angeles-based Network Automation, the developer of the Automate line of workflow mapping and automation software. At the same time the company announced its Robot/NETWORK Web user interface, which allowed users to see IBM i server performance information from a mobile phone or any device with a Web browser.[28] In July 2014, HelpSystems acquired Minneapolis-based document management software company RJS Software, and the data warehousing product from Australia-based Coglin Mill. Coglin Mill's data warehouse product RODIN was added to the SEQUEL product line.[29] After this acquisition, the company was acknowledged by New York-based IT publisher IT Jungle as the biggest independent IBM i vendor in the world.[3]

In January 2015, HelpSystems bought Peterborough, England-based Halcyon, a developer of software for multi-platform systems management, and announced its intention to operate Halcyon as an independent company for the time being.[30]

In March 2015, HelpSystems received media coverage for conducting a survey of IBM midrange shops, in conjunction with ITJungle.com and the European publishing company PowerWire. The results were released entitled 2015 IBM i Marketplace Survey Results, and included topics such as modernization, hardware and operating system upgrades, data growth, IT initiatives, staffing and workforce dynamics, and the perceived future of IBM i.[31]

Products

HelpSystems provides IT infrastructure software in the areas of systems and network management, business intelligence, and security and compliance for IBM i, Unix, Linux, and Windows environments.

There are 12 different product groups within HelpSystems: AutoMate, Bytware, CCSS, Halcyon, InterMapper, PowerTech, RJS, Robot, Safestone, SEQUEL, ShowCase and Skybot.

Automate

The Automate product line is designed to simplify repetitive IT tasks via a drag and drop GUI interface, without requiring end user coding. The Automate product line consists of AutoMate and AutoMate BPA Server, which run on Windows operating systems.

Bytware

The Bytware product line includes security, management and anti-virus tools for IBM devices.

CCSS

The CCSS software division includes the QSystems Management suite of systems monitoring and performance management software for IBM i systems.

Halcyon Software

The Halcyon Software division develops six software suites and 16 standalone applications for systems management, monitoring and process automation, and a series of integration templates for integration with third party monitoring solutions.

InterMapper

InterMapper is a network monitoring, mapping, and alerting tool used by network administrators to manage hardware, software, and bandwidth requirements.

PowerTech

The PowerTech software division develops security software for IBM i systems, including network monitoring, anti-virus and password management solutions.

RJS Software Systems

The RJS Software Systems division provides document management solutions ranging from front-end data capture and electronic forms creation to digital document management and distribution.

Robot

Robot is the original HelpSystems product created to manage IBM System/38 computers. Robot systems management software provides automated job scheduling, message management, resource and performance monitoring, and backup and recovery solutions for IBM i and attached servers.

Safestone

The Safestone software division provides security and management software for IBM i users.

SEQUEL Software

The SEQUEL Software division develops business intelligence tools for Power Systems running IBM i (AS/400) systems. It includes SEQUEL, HelpSystems' flagship product, a data access and analysis tool.

ShowCase

ShowCase is analytics software designed to make it easier for businesses to access IBM i system information and create formatted reports, without requiring assistance from the IT department.

Skybot Software

The Skybot Software division produces Skybot Scheduler job scheduling software for Windows, UNIX, and Linux servers.

Notes

  1. ↑ 1.0 1.1 1.2 "When $100m just isn’t enough". tech.mn. 2014-04-21. Retrieved 2015-03-09.
  2. ↑ "Company Overview of HelpSystems, LLC". Bloomberg.com. Retrieved 2015-03-09.
  3. ↑ 3.0 3.1 "IBM i Job Market: Not All Doom and Gloom". ITJungle.com. 2014-08-11. Retrieved 2015-03-09.
  4. ↑ "PowerTech Group". Manta.com. Retrieved 2015-03-09.
  5. ↑ "HelpSystems Acquires UK’s Halcyon Software". TCBmag.com. 2015-01-08. Retrieved 2015-03-09.
  6. ↑ "Dartwell LLC". Cortera.com. Retrieved 2015-03-09.
  7. ↑ "HelpSystems Acquires UK’s Halcyon Software". TCBmag.com. 2015-01-08. Retrieved 2015-03-09.
  8. ↑ "Help/Systems Buys Safestone To Boost Power Systems Security". ITJungle.com. 2012-06-29. Retrieved 2015-03-09.
  9. ↑ 9.0 9.1 "Help/Systems Celebrates Its 20th, Too". iProDeveloper.com. 2002-06-01. Retrieved 2015-03-09.
  10. ↑ "Happy Anniversary to the AS/400". HelpSystems.com. 2014-05-13. Retrieved 2015-03-16.
  11. ↑ "Help/Systems Celebrates Its 20th, Too". ITjungle.com. 2003-11-08. Retrieved 2015-03-09.
  12. ↑ 12.0 12.1 12.2 12.3 12.4 "Summit Partners Sells Help/Systems to Audax Group". ITJungle.com. 2007-10-01. Retrieved 2015-03-09.
  13. ↑ "Bytware Bought by Help/Systems and Audax". ITjungle.com. 2008-09-30. Retrieved 2015-03-09.
  14. ↑ 14.0 14.1 14.2 14.3 14.4 "Help/Systems Buys ShowCase BI Products from IBM". ITjungle.com. 2013-04-02. Retrieved 2015-03-09.
  15. ↑ "New Product Lines Inspire Growth for a Successful Niche-Market Leader". AudaxPrivateEquity.com. Retrieved 2015-03-09.
  16. ↑ "Help/Systems Buys International Distributor". AudaxPrivateEquity.com. 2008-01-08. Retrieved 2015-03-17.
  17. ↑ "Help/Systems - PowerTech". CorumGroup.com. Retrieved 2015-03-09.
  18. ↑ "Bytware Bought by Help/Systems and Audax". ITjungle.com. 2008-09-30. Retrieved 2015-03-09.
  19. ↑ "Enterprise Schedulers: Robot vs. Skybot". HelpSystems.com. Retrieved 2015-03-09.
  20. ↑ "About Skybot". HelpSystems.com. Retrieved 2015-03-06.
  21. ↑ "IBM i: Where HelpSystems Got its Start". HelpSystems.com. Retrieved 2015-03-09.
  22. ↑ "Help/Systems Buys Safestone To Boost Power Systems Security". ITJungle.com. 2012-06-29. Retrieved 2015-03-09.
  23. ↑ "Help/Systems Buys Database Monitoring Tool from Innovatum". ITjungle.com. 2011-06-13. Retrieved 2015-03-09.
  24. ↑ "Help/Systems Acquires Safestone Technologies Ltd.". securemyi.com. 2012-07-10. Retrieved 2015-03-09.
  25. ↑ "CCSS Improves Visibility and Control of Message and Performance Monitoring on the IBM i With Latest Release". IBMSystemsMag.com. 2013-09-24. Retrieved 2015-03-09.
  26. ↑ "Dartware acquired by Help/Systems: Congratulations!". flowtraq.com. 2013-01-01. Retrieved 2015-03-09.
  27. ↑ "Help/Systems Buys Dartware To Build Out Heterogeneous Monitoring". ITJungle.com. 2014-01-14. Retrieved 2015-03-09.
  28. ↑ "HelpSystems Launches Mobile Initiatives, Acquires NAI for Workflow Automation". ITJungle.com. 2014-04-22. Retrieved 2015-03-09.
  29. ↑ "HelpSystems Grows With RJS And Coglin Mill Acquisitions". ITJungle.com. 2014-07-07. Retrieved 2015-03-09.
  30. ↑ "HelpSystems buys Halcyon Software". powerwire.eu. 2015-01-09. Retrieved 2015-03-09.
  31. ↑ "What's Up In The IBM i Marketplace?". ITJungle.com. 2015-03-09. Retrieved 2015-03-25.

External links