Hawaii Health Connector
| Agency overview | |
|---|---|
| Jurisdiction | Health insurance marketplace for U.S. state of Hawaii |
| Agency executive | Tom Matsuda, interim executive director |
| Website | hawaiihealthconnector.com |
Hawaii Health Connector (or Hawaiʻi Health Connector) is the health insurance marketplace, previously known as health insurance exchange, in the U.S. state of Hawaii, created in accordance with the Patient Protection and Affordable Care Act. It is located in Honolulu. The marketplace operates a toll-free call center and offers 95 different health plans.[1]
Overview
The marketplace is a resource for families and small business to compare and enroll in a health insurance plans offered. It also provides those enrolled with access to tax credits.[1]
There are four basic plans available for Hawaii citizens, all with varying levels of coverage: Bronze (60 percent), Silver (70 percent), Gold (80 percent), and Platinum (90 percent). Plans with a lower percentage will have lower premiums, and higher costs to the individual. A catastrophic plan is available and designed for younger individuals (under the age of 30) and these plans will have a high deductible.
History
Open Enrollment for 2014
The website was developed by CGI Group under a $53 million contract.[2]
Enrollment was scheduled to start on October 1, 2013, but due to delays the site did not become operational until October 15.[1][3] 41% of customers who tried to enroll gave up. There were 35 companies offering plans in 2014[4]
Hawaii Health Connector executive director Coral Andrews resigned, effective December 6, 2013.[5]
As of December 28, 2013, Hawaii Health Connector had enrolled 2,192 people in health plans, fewer than in any other state.[2]
Open Enrollment for 2015
In 2015 a new executive director, Jeff Kissel, took over management of Hawaii Health Connector, and a consulting company Turning Point was hired.
For enrollment for 2015 which started on November 15, 2014, only 2% of enrollees gave up. Wait time to speak to a representative were reported to be 20 seconds. 22 additional insurance companies offered plans on the exchange. Complaints by customers are handled by personal calls from the executive director. [4]
Languages
The connector has call representatives available who speak and can translate multiple languages, including English, Hawaiian, Japanese, Vietnamese, Ilocano, Korean, Tagalog, Marshallese, Cantonese, and Chuukese.[6]
References
- ↑ 1.0 1.1 1.2 "Hawaii Health Connector Finally Gets A Pulse". The Huffington Post (TheHuffingtonPost.com, Inc). October 15, 2013. Retrieved October 18, 2013.
- ↑ 2.0 2.1 Williams, Sean (January 17, 2014). "5 States That Are Holding Obamacare Back". The Motley Fool. Retrieved February 10, 2014.
- ↑ Pereira, Andrew (October 15, 2013). "Hawaii Health Connector launches website… again". KITV. Retrieved February 10, 2014.
- ↑ 4.0 4.1 http://www.dailyjournal.net/view/story/fbe2ca938f55459bb8afa885b9ce3969/HI--Hawaii-Health-Exchange/
- ↑ Blakely, Jenna (November 22, 2013). "Hawaii Health Connector Executive Director Coral Andrews stepping down". Pacific Business News. Retrieved February 10, 2014.
- ↑ Manfred, Erica. "Hawaii Health Connector". Healthline Networks, Inc. Retrieved October 18, 2013.
External links
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