Golden Parnassus

The Golden Parnassus Resort and Spa is a hotel in Cancún, Mexico.

The Golden Parnassus drew national media attention in Canada when, on April 16, 2009, it used physical force to prevent a group of 28 Canadian customers from leaving its premises, claiming that their bills had not been paid. The hotel also threatened to call police.^[1][2] Guests have reported having their luggage and passports taken away and being told they could not get them back unless they paid thousands of dollars.^[3][4]

The customers had booked their stays at the hotel through Conquest Vacations, Inc., a Canadian company which suddenly shut its doors after reportedly not having paid its creditors for a month. The customers had used vouchers from Conquest as payment at check-in.^[5]

The Toronto Star reports that customers of another resort who found themselves in a similar predicament were told by Mexico's Tourist Bureau in Toronto that hotels that had accepted vouchers from Conquest as payment at check-in were not entitled to demand payment a second time. The Star also quotes a representative of the Mexico Consumer Protection Bureau as saying that hotels may not legally retain customers' identification, such as passports.^[6]

See also

• List of hotels in Mexico
• List of companies of Mexico

References

1. ↑ Holidays turn into ugly ordeals for some who booked with failed travel firm, Canadian Press, accessed April 17, 2009
2. ↑ Canadians forced to pay Mexican hotels after Conquest collapse, CBC News, accessed on April 17, 2009
3. ↑ Tourists told to pay twice or face jail, Toronto Star, accessed on April 18, 2009
4. ↑ Local woman stranded in paradise returns home: Forced to pay resort after Conquest folds, The Barrie Examiner, accessed on April 17, 2009
5. ↑ Holidays turn into ugly ordeals for some who booked with failed travel firm, Canadian Press, accessed on April 17, 2009
6. ↑ Resorts tell Conquest travellers to pay up, Toronto Star, accessed on April 17, 2009