Goibibo

Goibibo.com

Type	Private
Founded	2009 (2009)
Headquarters	goibibo.com, Gurgaon, Haryana, India
No. of locations	Guragon, Bangalore, Mumbai
Founder(s)	Ashish Kashyap
Industry	Online travel agency
Products	Domestic flight, International flight, Hotels and Holidays and Bus booking.
Website	goibibo.com
Type of site	Internet booking engine
Advertising	yes
Registration	Optional
Available in	English
Current status	Online

Goibibo is a B2C online travel aggregator, headquartered at Gurgaon, India. Goibibo is a part of ibibo group^[1] travel organisation that was founded by Ashish Kashyap^[2] in 2007.

Goibibo.com was organically developed and launched by ibiboGroup in 2010. The platform enables travellers to search, compare and buy from across categories and width of travel suppliers comprising: air tickets, hotels & bus tickets. Goibibo can be accessed via mobile app and available on iOS,^[3] Android^[4] and Windows^[5]

History and Growth

Goibibo was launched in 2009. The founding team comprised Ashish Kashyap (Founder & CEO of ibiboGroup), Sanjay Bhasin (CEO of Goibibo), Deepak Tuli (COO of Goibibo), Vikalp Sahni (CTO of Goibibo).^[6]

• During the launch year, the business focussed on only Domestic air segment.
• In April 2012 the platform launched Hotels^[7] and International air tickets.^[8]
• In March 2013 the platform introduced mobile apps on Android.^[9]
• In June 2013 the mobile app was extended to iOS.^[10]
• In July 2013 flight advise was introduced.^[11]
• In November 2011 the business introduced bus ticketing.^[12]
• In 2013, ibiboGroup acquired redBus.in.^[13]
• In Jan 2014 the business introduced GoCash wallet.^[14]

Awards and recognition

Goibibo.com has been voted as the ‘Best Website’ in the Leisure and Travel category by Website of the Year -2014.

The Website of the Year India election is the online public award of the year which singles out the best and most popular websites in 21 categories. The award is independent and objective and is organized by MetrixLab, a global provider of consumer insights and marketing analytics.^[15][16][17]

Goibibo.com becomes the first Indian OTA to partner with Google Flight Search.

^{[18] [19] [20] [21]}

Goibibo bags the coveted ET ‘Promising Brands’ Award 2015.

^[22] Identified as the most promising and fastest growing brand, Goibibo.com has been felicitated for capturing maximum mindshare in the market within a very short span of time. ^[23]

Products and services

Flights

Goibibo enable consumers to search across major international and domestic routes. Consumers can search, compare and easily book from hundreds of airlines. Goibibo has real time integrations with all domestic airlines and international airlines.

Hotels

The travel portal offers hotel bookings under different categories comprising budget as well as luxury. Customers can benefit from real time booking services,^[24] instant refunds, cancellation and rescheduling among many other simplified booking options.

Bus Booking

Goibibo also provides bus ticketing services to its consumers. They can book, cancel and check refund status directly from the website or mobile app. The bus booking is powered by redBus.in

Mobile App

One of the top ranked app^[25] on iOS, Android and Windows Consumers can download the apps for free and book flights, hotels and buses on the go.

GoCash

This is a wallet platform of Goibibo. This enables users to get instant refunds^[26]

Mobile First

Goibibo has launched a range of personalization tools called mobile first developments^[27]

• Checklist - Available on both Android and iOS apps, users can create travel plans and can access organized travel checklist.
• Fare Alerts - The users can keep track of fluctuating airfares. It also sends periodic push notifications.
• GoFastpay - Bank card information and net banking information is stored in a secure way. The user can save multiple payment modes.
• Hotel Shortlist - Users can shortlist their favorite hotels on search results page.
• Mobile Sync - This feature helps users make bookings from desktop onto mobile. The company says that 60% of their customers love to do this.
• Weather forecast - Helps the users get the weather information.

TV Commercials

In July, 2014 Goibibo did a commercial focused on driving hotel booking through their mobile app.^[28]

Management Team

• Ashish Kashyap, Group CEO
• Sanjay Bhasin, CEO
• Deepak Tuli, COO
• Vikalp Sahni, CTO
• Ankit Rastogi, Head of Hotels Product
• Ganesh Iyer, Director - Airlines Business
• Anjali Singh, Head - Customer Delight
• Rithish Saralaya, Associate Director - Technology
• Neeraj Koul, Associate Director - Technology

References

External links

• Official Goibibo website