Genpact

Genpact Limited

Type	Public
Traded as	NYSE: G
Industry	IT, business process outsourcing
Founded	1997
Key people	N.V. Tyagarajan (president and CEO)
Revenue	$ 2.1 billion (2013)
Number of employees	65,000+ (2014)
Website	www.genpact.com

Genpact Limited is a multinational business process outsourcing and information technology services company, domiciled in Bermuda with executive headquarters in New York. The company reported net revenues of $2.1 billion (2013)^[1] with more than 65,000 employees (2014) serving clients from 25 countries. Its current clients include more than 100 of the Fortune Global 500. N. V. Tyagarajan,^[2] president and CEO of Genpact, has led the company since his appointment in June 2011.^[3] Genpact was established in 1997 as a business unit within General Electric. In January 2005, it became an independent company and in August 2007 a publicly traded company (NYSE: G).^[4]

Locations

Genpact has 73 delivery centers and a presence in 25 countries worldwide.

History

Genpact began in 1997 as a business unit within GE. Its charter was to provide business process services to GE's businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, Genpact began to manage a wide range of processes across GE's financial services and manufacturing businesses.

In January 2005, Genpact became an independent company and began to serve clients outside of GE. The company name, Genpact, is designed to convey the business impact it generates for its clients. In August 2007, Genpact was listed on the NYSE under the symbol 'G'. Since then the company has grown from 32,000 employees and revenue of US$823 million, to 65,000+ employees and revenues of US$2.1 billion (2013).

Bain Capital became the firm's largest shareholder in November 2012.

Select Awards and Recognition

2014
a. Gartner 2014 Magic Quadrant for Global Finance and Accounting BPO Leader for fifth consecutive year.^[5]
b. NelsonHall 2014 NEAT rankings:

• “Leader” and “Innovator” in Social Media Analytics Services^[6]
• “Leader” in Global Property and Casualty Insurance BPO market^[7]
• “Leader” in Global Retail Banking and Capital Markets BPO^[8]

c. HfS 2014 Blueprint ranking: “Winner’s Circle” in Global Insurance BPO Services market^[9]
d. Positioned as a Capital Markets "Star Performer" in Everest Group's report^[10]
e. Ranked Among Top 10 Consumer Goods Service Providers in Annual Consumer Goods Technology (CGT) Readers’ Choice Survey^[11]

2013
a. European Outsourcing Association Awards – End User of the Year, Genpact and Momentive Specialty Chemicals Inc. and Momentive Performance Materials Inc.^[12]
b. Supply & Demand Chain Executive Magazine – 100 Great Supply Chain Projects^[13]
c. National Association of Software and Services Companies (NASSCOM) Corporate Awards for Excellence in Diversity and Inclusion – Best BPO Company^[14]
d. FinTech 100 2013 – Ranked among Top 20 Global Financial Technology Firms^[15]
e. Everest Group 2013 PEAK Matrix rankings:

• “Leader” and “Star Performer” in Global FAO for third consecutive year^[16]
• “Leader” and “Star Performer” in Global Banking BPO^[17]
• “Star Performer” in Global Multi-Process Human Resources Outsourcing (MPHRO)^[18]

f. HfS 2013 Blueprint ranking: “Winner’s Circle” in Enterprise Analytics Services^[19]
g. IDC MarketScape 2013 ranking – “Leader” in Worldwide Life Sciences Sales and Marketing BPO^[20]

Executive leadership

On June 17, 2011, NV “Tiger” Tyagarajan^[21] became the president and chief executive officer (CEO) of Genpact and was appointed to the Board of Directors.^[22] He previously served as chief operating officer of Genpact. He succeeded Pramod Bhasin, who stepped down as CEO and member of the board and became non-executive vice chairman of the company.^[23]

Tyagarajan was previously CEO of Genpact from 1999 to 2002,when he led the business through a critical growth phase as a subsidiary of GE.^[24] When Genpact became an independent company, he rejoined Genpact from GE Capital U.S. as executive vice president of sales and business development from 2005 to 2009. Thereafter, he took on the role of Genpact’s chief operating officer.

References

External links

• Official website