Comparison of issue-tracking systems
This article is a comparison of issue tracking systems which are notable, including bug tracking systems, help desk and service desk issue tracking systems, and asset management systems. The comparison includes client-server application, distributed and hosted systems.
General
System | Creator | License | Implementation language(s) | Back end | Launch date | Refs |
---|---|---|---|---|---|---|
Apache Bloodhound | Apache Software Foundation | Apache License | Python | SQLite, PostgreSQL, MySQL | 2012 | [1] |
Assembla Tickets | Assembla | Proprietary, hosted. Available for free for open source projects | Ruby | MySQL | 2008 | |
Axosoft | Axosoft LLC | Proprietary, Saas | C#, .NET | SQL Server | 2002 | |
BMC Remedy Action Request System | BMC Software | Proprietary | C, Java | Oracle, SQL Server, DB2, Informix, Sybase ASA | 1992 | |
Bontq | Bontq LLC | Proprietary, hosted. Available for free for open source projects | PHP, Java | PostgreSQL | 2010 | |
Brimir | Ivaldi | AGPL | Ruby | MySQL, PostgreSQL | 2013 | |
Bugzilla | Mozilla Foundation | MPL | Perl | MySQL, Oracle, PostgreSQL, SQLite | 1998-09-19 | |
Debbugs | Debian | GPL | Perl | Flat file, Berkeley DB indexes | Between 1994 and 1999[notes 1] | |
FogBugz | Fog Creek Software | Saas | ASP on Windows, PHP on Mac, FreeBSD, and Linux | SQL Server, MySQL | 2000 | [2] |
Fossil | D. Richard Hipp | BSD | C | SQLite | 2006 | |
GLPI | INDEPNET | GPL | PHP | MySQL | 2003-11-17 | |
GNATS | Free Software Foundation | GPL | C, Web Front-end In Perl | Text files with custom daemon/search engine | 1992 | |
Google Code Hosting | Google Code | Proprietary, hosted; available for open source projects | Python | BigTable | 2004 | |
HP Quality Center | Hewlett-Packard, formerly Mercury Interactive | Proprietary | .NET (client), Java (server) | SQL Server, Oracle | 1995 | |
IBM Rational ClearQuest | Rational Software | Proprietary | kernel: executables for several platforms; hooks: Perl and Visual Basic | IBM DB2, Oracle, SQL Server, Access, Sybase ASA | 1998 | |
IBM Rational Team Concert | Rational Software | Proprietary | kernel: Java; API: Java | IBM DB2, Oracle, SQL Server, Apache Derby | 2008 | |
JIRA | Atlassian | Proprietary. Free community licenses for open source and academic projects | Java | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | |
Kayako SupportSuite | Kayako | Proprietary, some parts GPL | PHP | MySQL | 2001 | |
Launchpad | Canonical Ltd. | AGPL | Python, JavaScript | PostgreSQL | 2004-01 | |
Liberum Help Desk | Doug Luxem | GPL | ASP | SQL Server, Access | 2000 | |
LibreSource | Artenum | GPLv2 | HTML, Java on all platforms | PostgreSQL | June 2005 | |
MantisBT | Various (open source contributors) | GPLv2 | PHP | ADOdb (MySQL, PostgreSQL, SQL Server, etc.) | 2000 | |
Microsoft Dynamics CRM | Microsoft | Proprietary, Commercial | .NET | Microsoft SQL Server | 2003 | |
org-mode | Carsten Dominik | GPL | Emacs | Flat file | 2003 | |
OTRS | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, SQL Server | 2002 | |
Pivotal Tracker | Pivotal Labs | Proprietary, free version for public projects, non-profits and academic institutions | Ruby | Ruby on Rails, MySQL, Memcached | 2008 | |
Plain Ticket | Turbine interactive | Proprietary, online, hosted. | Java | MySQL | 2011 | |
Planbox | Planbox | Proprietary, free version | PHP, Java | MySQL | 2009 | |
Redmine | Jean-Philippe Lang | GPLv2 | Ruby | MySQL, PostgreSQL, SQLite | 2006 | |
Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle, SQLite | 1999-10-13 | |
Roundup | Ka-Ping Yee, Richard Jones | MIT license (ZPL v 2.0 for the template system) | Python | SQLite, MySQL, PostgreSQL, Berkeley DB | 2001 | |
StarTeam | originally Starbase Corporation, currently Borland | Proprietary | Java, C++, others | SQL Server recommended, Oracle, DB2 supported | Unknown | |
Supportworks | Hornbill Systems | Proprietary | C++ and PHP | SQL Server, MySQL, Oracle, Sybase | 1994 | |
SysAid | SysAid Technologies | Proprietary | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 | |
Team Foundation Server | Microsoft | Proprietary, Commercial | .NET | MS SQL Server 2005 & 2008 | 2005 | |
Teamwork | Open Lab | Proprietary, some parts LGPL | Java | all relational (uses Hibernate) | 2003 | |
TechExcel's DevTrack | TechExcel | Proprietary | C++, JavaScript | SQL Server, SQL Server Express, MySQL, Oracle | 1997 | |
TestTrack | Seapine Software | Proprietary | C++, JavaScript | SQL Server, Oracle, SQLite, PostgreSQL, | 1996 | |
The Bug Genie | Various (open source contributors) | Mozilla Public License 1.1 | PHP | MySQL, PostgreSQL, SQL Server | 2003-09-11 | |
Trac | Edgewall Software | New BSD | Python | SQLite, PostgreSQL, MySQL | 2006-10-01 | |
TrackerSuite.Net | Automation Centre | Proprietary | C# | SQL Server, SQL Server Express | 2006 | |
Web Help Desk | MacsDesign Studio, LLC | Proprietary | Java | OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle | 1999 | |
Wrike | Wrike, Inc. | Proprietary, hosted | Java | PostgreSQL | 2006 | |
YouTrack | JetBrains s.r.o. | Proprietary, stand-alone and hosted, free version, free for open source projects | Java, MPS-based DSLs | JetBrains DB | 2009 | |
Zoho BugTracker | Zoho Corp. | Proprietary | Java | MySQL | 2011 | |
System | Creator | License | Implementation language(s) | Back end | Launch date | Refs |
Features
System | Documentation integration/generation, reporting | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[3] | Plugin API[4] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search |
---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes, integrated wiki | Yes | Yes | Yes | Yes | No | Yes | Yes (as of 0.6) | Yes | Yes[5] uses Whoosh | No |
Assembla Tickets | Wiki syntax, email notification, linking to Subversion commits, document manager, charts, reports, notifications | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Unknown | No |
Axosoft | Team Wiki, Burndown, GitHub and TortoiseSVN integration, dashboards, custom reports for OnPremises, e-mail notifications and alerts, customer portal, RSS | No | Yes | Yes | Yes | Yes | Yes | Yes | |||
Brimir | No | No | Yes | No | No | No | No | No | No | No | No |
Bugzilla | reporting: integrated reports and charts, scheduled reports by mail | Yes[6] | Yes | Yes | Yes | No | Yes | Yes | Yes[7] | Yes When using MySQL MyISAM[8] or Oracle Database[9] but not PostgreSQL[10] | |
Debbugs | No | No | No | Yes | No | No | No | Unknown | No | ||
FogBugz | Integrated wiki | No | Yes | Yes | Yes | No | Yes[11] | Yes | Yes[12] | Yes[13] | No[14] |
Fossil | Yes, Integrated Wiki in addition to integrated versioned project documentation via web ui. | No | No | No | Yes | No | No | Yes[15] | No[16] | No | |
GNATS | No | No | No | No | No | No | No | Unknown | |||
Google Code Hosting | Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues | No | Yes | Yes | Yes | No | No | Yes | |||
HP Quality Center | Yes | Yes | Yes | No | Yes | No | Yes | Yes | No | No | No |
IBM Rational ClearQuest | reporting: integrated charts and interface to Crystal Reports | Yes | Yes | Yes | Yes | No | No | Yes | Optional[17] | Optional uses Solr and Lucene | |
IBM Rational Team Concert | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
JIRA | Dashboard with reporting widgets (Open Social) Excel, Word, customizable charts, Confluence (Enterprise wiki) | Yes[18] | Yes | Yes | Yes | Yes | Yes[19] | Yes | Yes[20] | Yes Uses Lucene[20] | Optional[21] |
Kayako SupportSuite | Knowledge base builder, reports, integrated download manager, step-by-step troubleshooter builder | No | No | Yes | Yes | Yes | Yes | Unknown | |||
Liberum Help Desk | No | No | No | No | No | No | No | Unknown | |||
LibreSource | No | No | No | Yes | No | No | No | Unknown | |||
MantisBT | Yes, Integration of MediaWiki, DokuWiki, XWiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes[22] | Yes | No[23] |
Microsoft Dynamics CRM | reporting: integrated charts and reports, export to Excel, Mail Merge | No | Yes | Yes | Yes | No | Yes | Unknown | |||
org-mode | No | No | Yes | Yes | Yes | No | No | Unknown | |||
OTRS | Advanced reporting, configurable dashboards | No | Yes | Yes | Yes | Yes | Yes | Unknown | |||
Pivotal Tracker | Yes, real time collaborative story backlog, integrated reports, email notification | Yes | No | Yes | No | No | Yes | Yes | |||
Plain Ticket | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No |
Planbox | Yes, thru File sharing, RSS, User story backlog, charts, reporting engine, Open API, email notifications, custom fields for issues, time tracking, searchable labels. | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No |
Redmine | Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV | Yes[24] | Yes | Yes | Yes | No | Yes | Yes | Yes[25] | No | Optional[26] |
Remedy Action Request System | With RKM, the Remedy Knowledge Base product from BMC | No | Yes[27] | Yes | Yes | Yes | Yes | Unknown | Optional[28] | Optional | Optional |
Request Tracker | Yes, MediaWiki[29] | No | Yes | Yes | Yes | Yes[30] | Yes[31] | Yes | Yes[32] | Yes[32] | |
Roundup | wiki can be integrated or linked | No | Yes | Yes | Yes | No | Yes[33] | Yes | Yes[34] | Yes with issues[35] | Yes |
StarTeam | No | Yes[36] | Yes | No | Yes | No | No | Unknown | |||
Supportworks | Yes - Integrated reporting wizard, customizable PHP reporting tool, dashboard, optional interface with Crystal Reports, export to Microsoft Excel/CSV, knowledge base, optional asset management tool | No | Yes | No | Yes | Yes | Yes[37] | Unknown | |||
SysAid | Yes - LDAP/Email/Calendar integration, integrated Asset Management, integrated reporting, SSO, custom fields, export to CSV/PDF, KB | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Unknown | No |
Team Foundation Server | Yes - workflow definitions, process documentation | Yes | Yes | Yes | Yes | No | Yes | Yes | |||
Teamwork | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes[38] | Yes Uses Lucene | |
TechExcel's DevTrack | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
TestTrack | Yes - Advanced reporting, integrated charts, export to Excel, workflow with triggers | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | ||
The Bug Genie | Yes, integrated wiki | No | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
Trac | Yes, integrated wiki | Yes[39] | Yes | Yes | Yes | No | Yes[40] | Yes[41] | Yes | No[42] | |
TrackerSuite.Net | Yes. Dashboards. Graphical reports. Integration with Crystal Reports. Reports can be exported to Microsoft Excel. | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | No | No |
Web Help Desk | Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help | No | Yes | Yes | Yes | No | No | Unknown | Partial[43] | No | |
Wrike | real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, | No | No | Yes | No | No | No | Unknown | |||
YouTrack | Yes: Wiki syntax, custom workflow, custom issue attributes, notifications (email, jabber, RSS, etc.), email integration, reports, export to HTML and CSV, integration with VCSs. | Yes[44] | Yes | Yes | Yes | No | Yes[45] | Yes | Yes[46] | Yes Uses Lucene | |
Zoho BugTracker | Yes | No | Yes | Yes | Yes | No | No | Yes | Partial | ||
System | Dynamic documentation integration/generation | Test planning integration | Customizable workflow | Unicode support | Custom fields | SLA[3] | Plugin API[4] | Multiple projects | Full-text search | Indexed full-text search | Indexed file search |
Input interfaces
System | Web | CLI | GUI | REST | SOAP | Mylyn[47] | Visual Studio | Others | |
---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Optional[48][49] | No | No | No | No | Yes | No | Yes XMLRPC |
Assembla Tickets | Yes | Yes | Yes | No | Yes | No | Yes | No | No |
Axosoft | Yes | Yes | No | Yes | Yes | Yes | No | Yes | Yes - iPhone |
Brimir | Yes | Yes | Partial [notes 2] | Yes | No | No | No | No | No |
Bugzilla | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes XMLRPC[50] |
Debbugs | No | Yes | Yes | No | No | No | No | No | No |
FogBugz | Yes | Yes | Yes | No | Yes | No | Yes | Yes | Yes XML |
Fossil | Yes | No | Yes | No | No | No | No | No | No |
GNATS | Yes | No | Yes | No | No | No | No | No | No |
Google Code Hosting | Yes | No | No | No | No | No | Yes[51] | No | No |
HP Quality Center | Yes | No | No | Yes[52] | Yes | No | Yes[53] | No | Yes - IntelliJ IDEA |
IBM Rational ClearQuest | Yes | Yes | No | Yes | No | No | Yes | No | No |
IBM Rational Team Concert | Yes | No | No | Yes | Yes | No | No | Yes | No |
JIRA | Yes | Yes | Yes[54] | Yes | Yes | Yes | Yes | Yes[55] | Yes - Android App , iPhone App |
Kayako SupportSuite | Yes | Yes | No | No | Yes | No | No | No | Yes - Android App, iOS App |
Launchpad | Yes | Yes | No | No | Yes | No | No | No | Yes - Python[56] |
Liberum Help Desk | Yes | No | No | No | No | No | No | No | No |
LibreSource | Yes | No | No | No | No | No | No | No | No |
MantisBT | Yes | Yes | No | No | No | Yes | Yes | No | Yes - Android App |
Microsoft Dynamics CRM | Yes | Yes | No | No | No | Yes | No | No | No |
org-mode | No | No | Yes | No | No | No | No | No | No |
OTRS | Yes | Yes | No | No | No | Yes | No | No | No |
Pivotal Tracker | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes - XML, iOS App |
Plain Ticket | Yes | Yes | No | No | No | No | No | No | No |
Planbox | Yes | Yes | No | Yes | Yes | No | No | No | Yes - Mobile, Zendesk, Git, SVN, SnapEngage |
Redmine | Yes | Yes | Partial [notes 2] | No | Yes | No | Yes | No | No |
Remedy Action Request System | Yes | Yes | No | Yes | No | Yes | No | No | No |
Request Tracker | Yes | Yes | Yes | No | Yes[57] | No | No | No | No |
Roundup | Yes | Yes | Yes | No | No | No | No | No | No |
StarTeam | Yes | No | No | Yes | No | No | No | Yes | No |
Supportworks | Yes | Yes | No | Yes | Yes[58] | No | No | No | No |
SysAid | Yes | Yes | No | Yes | Yes | Yes | No | No | No |
Team Foundation Server | Yes | Yes | Yes | No | No | Yes | No | Yes | No |
Teamwork | Yes | Yes | No | No | No | No | No | No | No |
TechExcel's DevTrack | Yes | No | No | Yes | No | No | No | No | Yes - XML, iOS App, Android App |
TestTrack | Yes | Yes | No | Yes | No | Yes | No | Yes | Yes - XML, Eclipse |
The Bug Genie | Yes | Yes | Yes | No | Yes | No | No | No | No |
Trac | Yes | Optional [48] | No | No | No | No | Yes | No | Yes XMLRPC |
TrackerSuite.Net | Yes | Yes | No | No | No | No | No | No | No |
Web Help Desk | Yes | Yes | No | Yes | No | No | No | No | Yes - iPhone |
Wrike | Yes | No | No | No | No | No | No | No | No |
YouTrack | Yes | Yes | No | No | Yes | No | Yes[59] | No | No |
Zoho BugTracker | Yes | Yes | No | Yes | No | No | No | No | No |
System | Web | CLI | GUI | REST | SOAP | Mylyn[47] | Visual Studio | Others |
Notification interfaces
System | RSS | Atom | XMPP | ||
---|---|---|---|---|---|
Apache Bloodhound | Yes | Yes | No | No | No |
Assembla Tickets | Yes | Yes | No | No | Yes |
Axosoft | Yes | Yes | No | No | No |
Brimir | Yes | No | No | No | No |
Bugzilla | Yes | Yes | Yes | No | No |
Debbugs | Yes | No | No | No | No |
FogBugz | Yes | Yes | No | No | No |
Fossil | No | Yes | No | No | No |
GNATS | Yes | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No |
HP Quality Center | Yes | No | No | No | No |
IBM Rational ClearQuest | Yes | No | No | No | No |
JIRA | Yes | Yes | No | Yes | No |
Kayako SupportSuite | Yes | No | No | No | No |
Liberum Help Desk | Yes | No | No | No | No |
LibreSource | No | No | No | No | No |
MantisBT | Yes | Yes | No | No | Yes |
Microsoft Dynamics CRM | Yes | No | No | No | No |
org-mode | No | No | No | No | No |
OTRS | Yes | No | No | No | No |
Pivotal Tracker | Yes | Yes | Yes | No | Yes |
Plain Ticket | Yes | No | No | No | No |
Planbox | Yes | Yes | No | No | Yes |
Redmine | Yes | Yes | Yes | Yes, via plugin | Yes |
Remedy Action Request System | Yes | No | No | No | No |
Request Tracker | Yes | Yes[60] | No | No | No |
Roundup | Yes | No | No | No | No |
StarTeam | Yes | No | No | No | No |
Supportworks | Yes | No | No | No | No |
SysAid | Yes | No | No | No | No |
Team Foundation Server | Yes | No | No | No | No |
Teamwork | Yes | Yes | No | No | Yes |
TechExcel's DevTrack | Yes | No | No | No | No |
TestTrack | Yes | Yes | No | No | No |
The Bug Genie | Yes | Yes | Yes | No | No |
Trac | Yes | Yes | No | No | No |
TrackerSuite.Net | Yes | No | No | No | No |
Web Help Desk | Yes | No | No | No | No |
Wrike | Yes | No | No | No | No |
YouTrack | Yes | Yes | No | Yes | No |
Zoho BugTracker | Yes | Yes | No | No | No |
System | RSS | Atom | XMPP |
Revision control system integration
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
---|---|---|---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Optional[61] | Yes | No | No |
Assembla Tickets | Yes | Yes | No | No | No | No | Yes | Yes | No | No | No |
Axosoft | Yes | Yes[62] | No | No | No | No | Yes | Yes | No | No | Yes VSS, Vault Sourcegear |
Bontq | No | No | No | No | No | No | No | No | No | No | No |
Brimir | No | No | No | No | No | No | No | No | No | No | No |
Bugzilla | Yes[63] | Yes[64] | Yes | No | No | Yes | Yes | Yes | Yes | No | No |
Debbugs | No | No | No | No | No | No | No | No | No | No | No |
FogBugz | Yes | Yes | No | No | No | Yes | Yes | Yes | No | No | 2[65] |
Fossil | No | No | No | No | No | No | No | No | Yes | No | 1[66] |
GNATS | No | No | No | No | No | Yes | No | No | No | No | No |
Google Code Hosting | Yes | Yes | No | No | No | No | Yes | No | No | No | No |
HP Application Lifecycle Management | No | No | No | No | No | Yes | Yes | Yes[67] | Yes | No | No |
IBM Rational ClearQuest | No | No | No | No | No | No | No | Yes[68] | Yes | Yes | No |
JIRA | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes[69] | No[70] | No |
Kayako SupportSuite | No | No | No | No | No | No | No | No | No | No | No |
Liberum Help Desk | No | No | No | No | No | No | No | No | No | No | No |
LibreSource | No | No | No | No | No | No | Yes | No | No | No | No |
MantisBT | Yes | Yes[71] | No | No | No | Yes | Yes | No | No | No | No |
Microsoft Dynamics CRM | No | No | No | No | No | No | No | No | No | No | No |
org-mode | No | No | No | No | No | No | No | No | No | No | No |
OTRS | No | No | No | No | No | No | No | No | No | No | No |
Pivotal Tracker | Yes | No | No | No | No | Yes | Yes | No | No | No | No |
Plain Ticket | No | No | No | No | No | No | No | No | No | No | No |
Planbox | Yes | No | No | No | No | No | Yes | No | No | No | No |
Redmine | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes[67] | No | No | No |
Remedy Action Request System | No | No | No | No | No | No | No | No | No | Yes | No |
Request Tracker | No | No | No | No | No | Yes | Yes | No | No | No | No |
Roundup | No | No | No | No | Yes | No | Yes | No | No | No | No |
StarTeam | No | No | No | No | No | No | No | No | No | No | Yes - StarTeam includes revision control |
Supportworks | No | No | No | No | No | No | No | No | No | No | No |
SysAid | No | No | No | No | No | No | Yes | No | No | No | No |
Team Foundation Server | Yes[72] | No | Yes[73] | No | No | No | Yes[74] | No | No | No | Yes - TFS includes revision control |
Teamwork | No | No | No | No | No | No | Yes | No | No | No | No |
TechExcel's DevTrack | No | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes - BitKeeper, PVCS, VSS, TFS, MKS Source, StarTeam, AlienBrain, SourceGear Vault |
TestTrack | Yes | No | No | No | No | Yes | Yes | Yes | No | No | Yes - Surround SCM, VSS |
The Bug Genie | Yes | Yes | Yes | No | No | Yes | Yes | Yes | No | No | No |
Trac | Yes | Yes | Yes | Yes | Yes | No | Yes | Optional[61] | Yes | No | No |
TrackerSuite.Net | No | No | No | No | No | No | No | No | No | No | No |
Web Help Desk | No | No | No | No | No | No | No | No | No | No | No |
Wrike | No | No | No | No | No | No | Yes | No | No | No | No |
YouTrack | Yes[75] | Yes[75] | No | No | No | Yes[75] | Yes[75] | Yes[75] | No | Yes[75] | 3[75][76] |
Zoho BugTracker | Yes | No | No | No | No | No | No | No | No | No | No |
System | Git | Mercurial | Bazaar | Monotone | Darcs | CVS | Subversion | Perforce | AccuRev | ClearCase | Others |
Authentication methods
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
---|---|---|---|---|---|---|---|---|
Apache Bloodhound | Yes | Optional[77] | No | Optional[78] | No | Yes | Unknown | No |
Assembla Tickets | Yes | No | No | Yes | Yes | Yes (private version) | Unknown | Unknown |
Axosoft | Yes | No | No | No | No | Yes | No | No |
Bontq | Yes | No | No | No | No | No | Unknown | Unknown |
Brimir | Yes | No | No | No | No | No | No | No |
Bugzilla | Yes | No | No | Yes[79] | No | Yes | Unknown | No |
Debbugs | No | No | No | No | No | No | No | No |
FogBugz | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Fossil | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
GNATS | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Google Code Hosting | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
HP Quality Center | No | No | No | No | No | Yes | No | Unknown |
IBM Rational ClearQuest | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
JIRA | Yes | No | No | Yes | Yes | Yes | Yes, via plugin[80][81] | Yes, via Crowd[82] |
Kayako SupportSuite | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, LoginShare API[83] |
Liberum Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
LibreSource | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
MantisBT | Yes | No | No | Yes[84] | Yes[85] | Yes | Unknown | No |
Microsoft Dynamics CRM | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
org-mode | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
OTRS | Unknown | Yes | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Pivotal Tracker | Yes | No | No | Yes, Google Account | No | No | No | No |
Plain Ticket | Yes | No | No | No | No | No | No | No |
Planbox | Yes | No | No | Yes, Google Account | No | No | No | Yes, Google Account, OneLogin |
Redmine | Yes | Yes[86] | No | Yes[87] | No | Yes | Yes, via Apache (using mod_rails) | No |
Remedy Action Request System | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Request Tracker | Yes | Unknown | Unknown | Yes[88] | Unknown | Yes[89] | Unknown | Yes[90] |
Roundup | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
StarTeam | Unknown | Unknown | Unknown | Unknown | Unknown | No | Unknown | Unknown |
Supportworks | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
SysAid | Yes | No | No | No | No | Yes | No | Yes, CAS |
Team Foundation Server | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Teamwork | Yes | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Yes, Simple container auth. |
TechExcel's DevTrack | Yes | No | No | No | No | Yes | No | No |
TestTrack | Yes | Unknown | No | No | No | Yes | No | Yes - custom DLL |
The Bug Genie | Yes | No | No | Yes[78] | No | Yes | No | No |
Trac | Yes | Optional[77] | No | Optional[78] | No | Yes | Unknown | No |
TrackerSuite.Net | Yes | No | No | No | No | Yes | No | No |
Web Help Desk | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
Wrike | Unknown | Unknown | Unknown | Unknown | Unknown | Yes | Unknown | Unknown |
YouTrack | Yes | No | No | Yes | No | Yes | Unknown | Yes: JIRA account |
Zoho BugTracker | Yes | Unknown | Unknown | Yes | Unknown | Unknown | Unknown | Yes, Google account |
System | Form based | Public key cryptography | Two-factor | OpenID | OAuth | LDAP | Shibboleth | Others |
See also
- Comparison of help desk issue tracking software
- List of personal information managers
- List of project management software
Notes
References
- ↑ "Apache Bloodhound project summary". Ohloh. Retrieved 3 April 2013.
- ↑ The Origin of Wasabi
- ↑ 3.0 3.1 System supports service level agreement management
- ↑ 4.0 4.1 System has a plugin API to allow integration with other products
- ↑ BloodhoundSearch – Apache Bloodhound
- ↑ "Testopia is a test case management extension for Bugzilla". Mozilla.org. 2010-10-05. Retrieved 2011-10-21.
- ↑ "New Features in 2.18 :: Bugzilla". bugzilla.org. 2006-10-02. Retrieved 2011-11-16.
- ↑ "Bug 232612 - enable boolean mode fulltext searches". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ↑ "Bug 310717 - Oracle Bugzilla::DB::Oracle module". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ↑ "Bug 365258 - PostgreSQL Use tsearch2 for fulltext indexing when available". Bugzilla.mozilla.org. Retrieved 2011-10-21.
- ↑ "FogBugz - Features - Customizable Case List". fogcreek.com. Retrieved 2010-03-25.
- ↑ "Searching in FogBugz". Fogcreek.com. Retrieved 2011-10-21.
- ↑ "Searching in FogBugz - About the FogBugz Search Engine". Fogcreek.com. Retrieved 2011-10-21.
- ↑ "Feature Request: index content of certain attachments (e.g. Word documents) in Wiki articles". Fogbugz.stackexchange.com. Retrieved 2011-10-21.
- ↑ "Fossil Server command - running multiple instances". fossil-scm.org. Retrieved 2011-01-11.
- ↑ "Fossil: To Do List". Fossil-scm.org. Retrieved 2011-10-21.
- ↑ "The Full-Text Search feature in IBM Rational ClearQuest, Version 7.1: Part 1. Search overview and use cases". Ibm.com. 2009-09-03. Retrieved 2011-10-21.
- ↑ "Multiple vendors". Confluence.atlassian.com. 2011-10-03. Retrieved 2011-10-21.
- ↑ "Plugins.atlassian.com". Plugins.atlassian.com. Retrieved 2011-10-21.
- ↑ 20.0 20.1 "JIRA - Performing Text Searches". Confluence.atlassian.com. Retrieved 2011-10-21.
- ↑ "JIRA Searchable Attachments Plugin". Studio.plugins.atlassian.com. Retrieved 2011-10-21.
- ↑ "Mantis Feature List". Mantisbt.org. 2011-02-16. Retrieved 2011-10-21.
- ↑ "0012319: Index attachments' content". MantisBT. Retrieved 2011-10-21.
- ↑ Hudson
- ↑ http://www.redmine.org/projects/redmine/wiki/RedmineSearch
- ↑ Added by Xabier Elkano about 1 year ago (2010-09-14). "Xapian search plugin". Redmine. Retrieved 2011-10-21.
- ↑ Restricted to administrators
- ↑ "Understanding Full Text Search in BMC Remedy AR System v7" (PDF). Retrieved 2011-10-21.
- ↑ "Feature list". Bestpractical.com. Retrieved 2011-10-21.
- ↑ Needs a third-party extension (RT-Extension-SLA)
- ↑ RT can be extended through Perl extensions, see for example RTX:: modules on MetaCPAN.org
- ↑ 32.0 32.1 "Best Practical: What's New in 4: Fast full-text searching". Blog.bestpractical.com. 2011-06-27. Retrieved 2011-10-21.
- ↑ "Roundup Design Detector Interface". Roundup-tracker.org. Retrieved 2014-01-03.
- ↑ "Roundup Features". Roundup-tracker.org. Retrieved 2011-10-21.
- ↑ "Roundup Wiki - Rewriting the full-text indexer". Roundup-tracker.org. 2004-10-13. Retrieved 2011-10-21.
- ↑ Borland
- ↑ 5005 API exists but is undocumented
- ↑ "Smarter search and recent object functionality « teamwork’s blog". Blog.twproject.com. 2009-02-20. Retrieved 2011-10-21.
- ↑ "Test Manager plugin". Retrieved 2014-01-03.
- ↑ "List of trac plugins". Trac.edgewall.org. 2011-08-11. Retrieved 2011-10-21.
- ↑ "Trac 1.0". Trac.edgewall.org. 2010-09-11. Retrieved 2014-01-03.
- ↑ "trac - Advanced Search - Indexing". Trac.edgewall.org. 2010-04-10. Retrieved 2011-10-21.
- ↑ "Web Help Desk Forums > Wish List > User Interface: Generic, basic search field, searchable notes". Forums.webhelpdesk.com. Retrieved 2011-10-21.
- ↑ "YouTrack integration with test management tools". Confluence.jetbrains.net. 2010-08-02. Retrieved 2011-10-21.
- ↑ "YouTrack integrates with other products via REST API". Confluence.jetbrains.net. 2011-09-09. Retrieved 2011-10-21.
- ↑ "YouTrack - Search for issues". Jetbrains.com. Retrieved 2011-10-21.
- ↑ 47.0 47.1 "List of Mylyn connector extensions". Wiki.eclipse.org. 2011-08-23. Retrieved 2011-10-21.
- ↑ 48.0 48.1 "Pluggable email handler for Trac". Trac Hacks. Retrieved 3 April 2013.
- ↑ "email2trac utilities". SURF SARA. Retrieved 28 February 2014.
- ↑ "XML-RPC doesn't work in IIS". Mozilla. 7 December 2011.
- ↑ "Connector for Mylyn project bridges the gap between the Issue Traker from Google Code and the Eclipse development environment". Code.google.com. Retrieved 2011-10-21.
- ↑ "HP ALM Explorer Add-in". HP.
- ↑ "QcMylyn". Sourceforge.net. 2010-11-15. Retrieved 2011-10-21.
- ↑ By third-party extension: plugins.atlassian.com
- ↑ Visual Studio extension in beta stage: studio.atlassian.com
- ↑ Launchpadlib is a Python client library for the Launchpad RESTful API.
- ↑ "REST API for Request Tracker". Wiki.bestpractical.com. Retrieved 2011-10-21.
- ↑ Through 5005 API, but is undocumented
- ↑ "Youtrack.mylyn.connector". Alexander Marchuk. Retrieved 5 November 2014.
- ↑ "Request Tracker RSS support". Wiki.bestpractical.com. 2011-10-14. Retrieved 2011-10-21.
- ↑ 61.0 61.1 via the PerforcePlugin
- ↑ via the Mercurial SCM Plug-In For Axosoft
- ↑ "Git Bugzilla Extension". Theoldmonk.net. 2007-06-03. Retrieved 2011-10-21.
- ↑ "Mercurial Bugzilla Extension". Mercurial.selenic.com. 2010-08-28. Retrieved 2011-10-21.
- ↑ Visual SourceSafe, Vault (revision control system)
- ↑ Fossil
- ↑ 67.0 67.1 "Defect Tracking Gateway". Perforce. Retrieved 2012-01-10.
- ↑ "Perforce - ClearQuest Integration". Sds.samsung.co.kr. Retrieved 2012-01-10.
- ↑ No diff, just virtual version numbers.
- ↑ There is an unsupported plugin for associating issues with ClearCase check-ins for an outdated version of JIRA. ClearCase support through Atlassian FishEye has been removed in all versions since April 2012. End of Support Announcement for IBM ClearCase
- ↑ via the SourceHgWeb plugin
- ↑ newly supported
- ↑ via the bzr-tfs plugin
- ↑ via the SvnBridge
- ↑ 75.0 75.1 75.2 75.3 75.4 75.5 75.6 Via TeamCity integration
- ↑ Visual SourceSafe, Team Foundation Server, Borland StarTeam
- ↑ 77.0 77.1 "SSL Authentication Plugin". giel. 2009-07-01. Retrieved 2010-05-27.
- ↑ 78.0 78.1 78.2 "OpenID Authentication Plugin". Dalius Dobravolskas. 2010-05-27. Retrieved 2010-05-27.
- ↑ "Patch proposed".
- ↑ "Jira 3.8".
- ↑ "Jira 4.x".
- ↑ "Connecting to Crowd or Another JIRA Server for User Management - JIRA 6.4 EAP - Atlassian Documentation".
- ↑ "LoginShare". 2012-10-25. Retrieved 2012-10-25.
- ↑ "MantisBT bug #8199: Add Open ID support". MantisBT. 2009-01-15. Retrieved 2010-05-27.
- ↑ "MantisBT bug #11219: Provide OAuth inter-application authentication "tokens" mechanism". MantisBT. 2010-05-27. Retrieved 2010-05-27.
- ↑ "Redmine SSL Auth plugin". Jorge Bernal. 2010-01-09. Retrieved 2010-05-27.
- ↑ "Redmine Feature #699: OpenID login". Redmine. 2009-02-11. Retrieved 2010-05-27.
- ↑ Needs a third-party extension (RT-Authen-OpenID on MetaCPAN.org)
- ↑ Needs a third-party extension (RT::Authen::ExternalAuth)
- ↑ See available extensions
External links
- Help Desk at DMOZ
- Review of several ticketing systems (2005) appearing in Linux Magazine
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