Comparison of help desk issue tracking software
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
| System | Creator | License | Implementation language(s) | Back end | Launch Date |
|---|---|---|---|---|---|
| Brimir | Ivaldi | AGPL | Ruby | MySQL, PostgreSQL | 2013 |
| Cherwell | Cherwell Software | Proprietary, SaaS and On-Premise | .NET | Microsoft SQL Server | 2007 |
| GLPI | INDEPNET | GPL | PHP | MySQL | 2003 |
| HEAT | FrontRange Solutions | Proprietary | .NET | Microsoft SQL Server, Oracle | 1990 |
| JIRA | Atlassian | Proprietary, Free for non-commercial use; hosted & on-premises | Java | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2003 |
| KACE | Dell KACE | Proprietary | PHP | MySQL | 2003[1] |
| Kayako SupportSuite | Kayako | Proprietary, some parts GPL | PHP | MySQL | 2001 |
| Liberum Help Desk | Doug Luxem | GPL | ASP | Microsoft SQL Server, Access | 2000 |
| OTRS | otrs.org | AGPL | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2001 |
| Plain Ticket | Turbine interactive | Proprietary, online, hosted. | Java | MySQL | 2011 |
| Remedy Action Request System | BMC Software | Proprietary | Unknown | Sybase, Microsoft SQL Server, Oracle | 1992 |
| Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | 1999-10-13 |
| Spiceworks | Spiceworks IT Software | Proprietary; free for use | Ruby | sqlite | 2006 |
| Supportworks | Hornbill Systems | Proprietary | Visual C++ and PHP | Microsoft SQL Server, MySQL, Oracle, Sybase | 1994 |
| SysAid | SysAid Technologies | Proprietary | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 |
| TeamWox | MetaQuotes Software Corp. | Proprietary | C++ | FireBird | 2008 |
| TechExcel ServiceWise | TechExcel | Proprietary | C++ | Microsoft SQL Server | Unknown |
| Tracker | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | 2001 |
| TrackerSuite.Net | Automation Centre | Proprietary | C# | Microsoft SQL Server | 2006 |
| Web Help Desk | SolarWinds, LLC | Proprietary, on-premise, SaaS | Java | MySQL, Microsoft SQL Server, PostgreSQL, | 1999 |
See also
- Comparison of issue tracking systems
References
- ↑ "IT Help Desk Software Management". Dell KACE.