Christopher B. Wright
Christopher B. Wright is the creator of the webcomics Help Desk and Kernel Panic. Born 1971-07-02 in the Commonwealth of Virginia, he is a Technical writer by profession. For a brief period of time he served as Editor in chief of OS/2 eZine.
Wright began publishing Help Desk on 1996-03-31 as a regular feature of OS/2 eZine. In 2000 he moved it to the ubersoft.net domain and began publishing it independently. Shortly after this he joined Keenspot, and a year later he began publishing Help Desk 5 days a week. In 2001 he created a second strip, Kernel Panic, which ran for a short time on an IBM Unix site, updating twice a month. When the site closed down he moved his comic to Keenspot on 2002-09-02.
Due to problems with trying to run a database-based website under Keenspot, Chris recently (July 2007) moved all of his comics to a private host under his control, leaving Keenspot.
Help Desk
Help Desk is a webcomic by Wright which debuted on March 31, 1996, making it one of the older webcomics on the Internet. The comic is a satirical and cynical view of computer software companies and operating systems in general, and of the antics of Microsoft, Apple Computer, OS/2, and Linux in particular. This is done through the employees of Ubersoft, a fictional computer software company that markets a number of software products, including a computer operating system called Nifty Doorways. Alex, Help Desk's protagonist, is a technical-support technician working on Ubersoft's telephone support lines. His job has been described as "not necessarily to solve a customer's problems, but to make the customer feel that what they think is a problem isn't really a problem and they're wasting my time and yours." The comic draws heavily from real-life events in the computer software industry and lampoons those events through its cast of characters. It features a daily slogan on the title bar. Examples are "We code what angels fear and dread", "Fear, Uncertainty, and Doubt", "Our lawyers are better", "It's not a bug..... It's just really really bad", "Standing on the necks of giants", "Four out of five dentists reboot", and "We put the pain in painstaking".