Brimir (help desk software)
| Developer(s) | Ivaldi |
|---|---|
| Initial release | 2013 |
| Stable release | 0.4.0 / 19 September 2014[1] |
| Written in | Ruby/JavaScript |
| Platform | Multi-platform |
| Available in | 2 languages[2] |
| Type | Trouble Ticket System |
| License | Affero General Public License, version 3 |
| Website |
getbrimir |
Brimir is a free and open-source issue tracking system mainly developed by Ivaldi using Ruby on Rails and the Foundation front-end framework.[3] It can be used to handle incoming support email which will be converted to tickets in the system, which frees support staff from a cluttered inbox.[4] Tickets can be assigned to help desk agents who can then reply to the tickets, update the priority and change the ticket status.[5] All history regarding a ticket is shown in a simple view, including attachments and replies.
Brimir is developed as a web application, meaning it can be accessed from almost any platform. The interface supports multilingual viewing, although currently only English and Dutch are supported.
The source code of Brimir is available under the Affero General Public License and can be used on all platforms where Ruby on Rails runs.[6]
See also
- Comparison of help desk issue tracking software
- Comparison of ticket-tracking systems
References
- ↑ Release Notes: Brimir 0.4.0
- ↑ "Brimir, an open source ticket manager". getbrimir.com. Retrieved 25 July 2014.
- ↑ "Open Source Support Ticket App - Brimir". Retrieved 26 July 2014.
- ↑ "Download Brimir 0.3.2 - An open source ticketing center and bug tracker, created with Web technologies like Ruby on Rails, ZURB Foundation, SQLite3, and PostgreSQL". Softpedia. Retrieved 26 July 2014.
- ↑ "Customer support". Retrieved 26 July 2014.
- ↑ Brimir Github page
External links
- Official website
- Brimir (help desk software) repository at GitHub