Bomgar

Bomgar
Developer(s) Bomgar Corporation
Operating system Android
BlackBerry
iOS
Linux
OS X
Windows
Windows Mobile[1]
Type Remote administration software, Remote desktop software, Remote support software
License Proprietary
Website www.bomgar.com

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile device. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely, including personal computers, smartphones, tablets, servers, switches, point-of-sale systems and others.[2]

History

The company originated when Joel Bomgaars developed his own remote support solution to cut back on wasted hours he spent travelling while working as a support professional for a local company. In June 2003, he set up a one page, static website selling his own, home-grown remote access solution, calling it ExpertVNC. Soon thereafter, his two college friends, Nathan McNeill and Patrick Norman, joined Bomgaars as co-founders.

In May 2004, ExpertVNC changed its name to NetworkStreaming and the next month changed its cloud-based product to an appliance model, differentiating itself from other similar remote support solutions. On February 15, 2007, NetworkStreaming underwent a significant brand change, and the company name, and Joel's professional surname, was changed to Bomgar – an iteration of Bomgaars.

Features

Bomgar Support Representative and Administrator features include:

Security

All session data is guarded by SSL encryption and support sessions are recorded. Bomgar has a Federal Information Processing Standard 140-2 Level 2 Certified appliance to meet government standards for security sensitive enterprises.

Integrations

Bomgar offers integrations with many service desk and systems management solutions, including IWS by ISILOG, BMC Remedy, Dell KACE, Cherwell, HP, Hornbill, iSupport, Salesforce.com and ServiceNow, as well as custom integrations.

Media coverage

Analyst reports

See also

References

  1. "Bomgar Unveils FIPS-Compliant Remote Access Helpdesk Tool". darkReading. June 21, 2010. Retrieved 2010-07-03.
  2. Ohlhotst, Frank (January 13, 2009). "Bomgar Offer an Appliance for All Remote Support Needs". ChannelInsider. Retrieved 2010-07-03.

External links