Airespring

AireSpring is a Competitive Local Exchange Carrier that provides cloud communications and managed connectivity services to businesses. Headquartered in Van Nuys, California, the company provides voice, data, and IP services to around 10,000 small, medium-sized, and large enterprises in more than 80 major metropolitan markets across the United States.^[1]

History

AireSpring was founded in 2001 by Avi, Daniel, and David Lonstein who in 1997 sold ADDTEL Communications, Inc., their privately held company who resold switched long distance, to SA Communications, Inc.^[2] The Lonstein brothers reinvested a portion of their returns into a new company whose sole focus was on the small to medium-sized business market and called it AireSpring. The company began where they left off, selling switched long distance services.^[3] Since then, AireSpring has expanded its portfolio to include local phone service, dedicated internet, ethernet, MPLS VPN, and VoIP/SIP trunking services.^[4]

In 2014, AireSpring acquired hosted contact center provider, simplyCT and combined its next generation software capabilities with the AireSpring network to bring AireContact to market. AireContact is an all-in-one cloud hosted contact center software solution that enables companies to more effectively manage inbound, outbound, and blended contact center services with omni-channel coverage across phone calls, emails, chats, faxes, web call backs, and social media feeds (e.g. Twitter, Facebook, and LinkedIn). Unlike other hosted software options that rely on the public internet, AireContact offers managed connectivity over AireSpring’s advanced IP network to provide end-to-end Quality of Service (QoS) and support, and SLA guarantees 24x7x365 premium support which is included in the monthly fee. By leveraging multiple providers across the United States, coupled with its highly robust software capabilities, AireContact’s comprehensive contact center solutions enable companies to customize their configurations to support campus environments and remote offices, as well as residential locations, thereby meeting the demand of today’s telecommuting and at-home workforce.^[5]

Network

AireSpring is a facilities-based network provider in the United States and operates a nationwide network.^[6] When AireSpring customers are located in an area that can not access the network directly, AireSpring leverages one of its wholesale agreements with AT&T, Verizon Business, XO Communications, Global Crossing (now Level 3 Communications), PAETEC (now Windstream), or Qwest Communications (now CenturyLink), for last-mile connectivity.^[7][8] In 2010, AireSpring processed 4 billion phone calls through its network.^[9]

Services

The company offers a broad range of services to its business and wholesale customers. These services include:

• Local phone services
• Cloud Hosted IP PBX
• Cloud Hosted Contact Center
• Long distance voice services^[10]
• Dedicated internet access
• MPLS IP-VPN^[11]
• SIP^[12]
• SIP trunking^[13]
• Video conferencing
• Audio and Web conferencing
• Ethernet
• Private line service
• Hosted IP-PBX^{[14] [15]}

Distribution channels

AireSpring sells its services through two channels: the indirect sales channel and the wholesale division. ^[16][17]

Ron McNab and Charles Lomond of AireSpring present the 2011 Partner Elite award to Adam Edwards of Telarus, Inc.

Awards

AireSpring has been the recipient of several industry awards, including:

• 2015 Circle of Excellence Award for Avi Lonstein, Chief Executive Officer ^[18]
• 2015 CRN Channel Chiefs Award for Ron McNab, Senior Vice President of Channel Sales^[19]
• Best of Show Award for Best Customer Service Solution at ITEXPO Miami 2015^[20]
• 2015 Internet Telephony Product of the Year^[21]
• 2015 CUSTOMER Product of the Year^[22]
• 2013 Telecom Association Partner's Choice Award for Data - MPLS Domestic
• 2013 Telecom Association Partner's Choice Award for Hosted VoIP - Metaswitch
• 2013 Telecom Association Partner's Choice Award for SIP Trunks - Domestic
• 2013 Telecom Association Partner's Choice Award for Wholesale - Data
• 2013 Telecom Association Partner's Choice Award for Wholesale - LD^[23]
• 2011 Internet Telephony Product of the Year^[24]
• 2011 Telecom Association Member's Choice Award for Best SIP Trunking VoIP Provider
• 2011 Telecom Association Member's Choice Award for Best Integrated Access Provider
• 2011 Telecom Association Member's Choice Award for Best Multi-Location Services Provider
• 2011 Telecom Association Member's Choice Award for Best Wholesale Carrier Services Provider
• 2011 Telecom Association Member's Choice Award for Best CLEC^[25]

References

External links

• Official Company Web Site