Abdul Jaludi
| Abdul Jaludi | |
|---|---|
| Born | March 15, 1960 |
| Residence | Milford, Pennsylvania |
| Nationality | American |
| Education | FAA licenced airplane mechanic |
| Alma mater | Aviation career and technical, LIC, New York |
| Occupation | Author, command center expert, Incident management expert, Monitoring and event management expert, Problem management expert |
| Website | |
|
www | |
Abdul Jaludi is an American author, consultant, Command Center, Event Management, Monitoring, Incident Management, and Problem management adviser.
Since 2012, he has written two books,[1] many reports, and articles,[2] most of them on IT leadership.
In 2012 he was the winner of a global innovation contest looking for the best ideas for the future of banking [3] The writing and publishing of Command Center Handbook: Proactive IT Monitoring in 2014 established him as an expert in the field of command centers and operational efficiency in IT operations.
In 2009 he founded a self-service application called WAIS (web automated information system) that performs automated user requests on mainframes and distributed systems including windows, unix and other operating systems. The application permits users to perform their own mainframe and distributed requests including requests for emergency access, temporary access to a limited environment, reports, scheduling requests and application stop, start and restart with full and automated validation without the need for calling a help-desk or other support team.
He is the founder of Technology Advisory Group (TAG-MC) and has been featured in Smart Enterprise Exchange,[4] including The Pocono Record,[5] and Smart Enterprise Exchange documents[6]
Career
He began his career in data center operations on Wall Street in New York City, New York. From there, he moved to New Jersey where he became a command center and proactive monitoring specialist. An avid believer in the benefits of proactive monitoring and transparency within the field of information technology, he began writing about effective leadership and IT best practices. His blog in Smart Enterprise Exchange led him to writing books on process improvements from a leaders perspective [7] and command centers.[8]
In 2013, unable to find a book on command centers, he researched, drew from his experience as a command center manager, designer and builder, and wrote the first book on the subject.
Books
- Jaludi, Abdul (2014). Command Center Handbook: Proactive IT Monitoring - Protecting business value through operational excellence. Milford, PA: Milford Press. pp. 168 pages. ISBN 1494760525.
- Jaludi, Abdul (2012). The Art of Process Improvement. Milford, PA: Milford Press. pp. 78 pages. ISBN 1470161966.
References
- ↑ "Author page" Amazon. Retrieved 25 March 2014.
- ↑ "Abdul Jaludi's Blog" Smart Enterprise Exchange. Retrieved 25 March 2014.
- ↑ "Innovators of the year" American Banker. Retrieved 25 March 2014.
- ↑ "Does customer service begin with IT basics?" "Klein, Paula, Editor. Smart Enterprise Exchange editors note. Retrieved 25 March 2014.
- ↑ Brown, Stacy M. "Milford company seeks to cure other businesses' digital hiccups" 17 March 2014 The Pocono Record. Retrieved 25 March 2014.
- ↑ "Improving the IT experience, IT-Style" Smart Enterprise Exchange. Retrieved 25 March 2014.
- ↑ The Art of Process Improvement Management guide to Process Improvement The Art of Process Improvement. Retrieved 25 March 2014.
- ↑ "Command Center Handbook" Proactive IT Monitoring. Retrieved 25 March 2014.
External links
- Abdul Jaludi Official site
- Smart Enterprise Exchange
- Command Center Handbook Official site