Zendesk

From Wikipedia, the free encyclopedia
Zendesk
Type Private
Headquarters San Francisco, California
Key people
  • Mikkel Svane
  • Alexander Aghassipour
  • Morten Primdahl
Employees 500
Website www.zendesk.com
Launched 2007 (2007)

Zendesk, inc. is a software development company based in San Francisco, California. The company provides a SaaS suite - also called Zendesk - that offers help desk ticketing, issue tracking, and customer service support. Founded in 2007, the company now employs roughly 500 people.[1]

Zendesk's software is written in Ruby on Rails, and is notable for its ability to integrate with dozens of content management systems, customer relationship management tools, and web apps.[2][3]

History

Zendesk was founded in 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl, all from Copenhagen, Denmark. Zendesk received $500,000 in seed funding in June 2008.[4] In 2009, following $6 million in series B funding,[5] the company moved to San Francisco to establish their headquarters.[6]

Zendesk raised $60 million in venture capital in 2012, bringing the total investment to $86 million. Founder Mikkel Svane said at the time that the company was preparing for an IPO at some point in the future.[7]

In February 2013, Zendesk announced a security breach that allowed hackers to download email addresses and email subject lines from users requesting support on Twitter, Pinterest, and Tumblr. No accounts were known to have been compromised.[8]

References

  1. ↑ "Zendesk Tweet". Twitter.com. Retrieved 2013-11-23. 
  2. ↑ "Zendesk | Leanstack - Cloud services for developers". Leanstack.io. 2013-06-03. Retrieved 2013-08-15. 
  3. ↑ "Zendesk Apps & Integrations". Zendesk.com. Retrieved 2013-08-15. 
  4. ↑ "Zendesk for Help Gets Seed Funding — Tech News and Analysis". Gigaom.com. 2008-06-18. Retrieved 2013-08-15. 
  5. ↑ "Zendesk Raises $6 Million In B Round, Benchmark's Peter Fenton Joins Board". TechCrunch. 2009-08-17. Retrieved 2013-08-15. 
  6. ↑ "About The Company | Zendesk | Love Your Help Desk!". Zendesk. Retrieved 2013-08-158. 
  7. ↑ "Preparing For An IPO, Online Customer Service Platform Zendesk Raises $60M From Redpoint, Goldman Sachs And Others". TechCrunch. 2012-09-12. Retrieved 2013-08-15. 
  8. ↑ Honan, Mat (2013-02-21). "Zendesk Security Breach Affects Twitter, Tumblr and Pinterest | Threat Level". Wired.com. Retrieved 2013-08-15. 

External links

This article is issued from Wikipedia. The text is available under the Creative Commons Attribution/Share Alike; additional terms may apply for the media files.