Single Non-Emergency Number

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In telecommunications, a Single Non-Emergency Number or SNEN is a phone service or helpline used by various organisations to provide, or connect the caller to, a service where immediate or high-priority response and answer is not necessary.

It is similar to the 999 Emergency Number in that the number is short, memorable and connects the caller to a service they require.

Uses

In the UK, the Single Non-Emergency Numbers are used by local councils, police forces and the National Health Service. Dialling 101 is for contacting local police forces in England and Wales and 111 for connecting to the NHS health care line NHS Direct. As part of the European Unions Harmonised service of social value there are currently three dedicated SNEN's for connecting to organisations who help citizens in need: 116000 for Missing People ; 116111 for NSPCC; and 116123 for The Samaritans.[1]

In the US and Canada, multiple services are provided under the N11 system that provides for 8 different services.

See also

References

  1. ↑ http://consumers.ofcom.org.uk/2010/07/ofcom-makes-two-new-116-helpline-numbers-available/

External links

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