Service Canada is part of a Government of Canada-wide service transformation initiative aimed at responding to Canadians' expressed desire for better, more responsive, less cluttered service from Canadian governments. The initiative seeks to do this by improving the design and delivery of government programs and services to Canadians.
History
Service Canada officially began operations on September 14th, 2005 with a mandate to provide Canadians with a single point of access to a wide range of government services and benefits either in person, by phone, by Internet, or by mail. Service Canada's origins, however, date back to 1998 when the Government of Canada began developing an integrated citizen-centred service strategy based on detailed surveys of citizens' needs and expectations.[1] In addition, it currently has well over 600 in-person offices [2] and over 200 mobile outreach service units that operate in remote and isolated areas.
As of May 2007, Service Canada has partnered with over 14 other departments and agencies to provide access to more than 50 government programs and services. It also had established close to 500 points of service across Canada – many of which are outreach and mobile offices designed to deliver programs and services into rural and remote areas (see above).
These numbers are growing, as the ultimate goal is to provide Canadians with a single point of access to all government programs and services regardless of where they live or how they wish to interact with the government.
Description
Similar initiatives to Service Canada are well-established in many Canadian provinces jurisdictions across Canada, the first being Service New Brunswick (SNB). The goal of delivering citizen-centred service has also been embraced by most developed countries around the world for several years – with Canada consistently ranked as a leader in the field by consulting firms such as Accenture.
Service Canada is currently a part of the Employment and Social Development Canada (formerly Human Resources and Skills Development Canada) portfolio, which includes Service Canada, Employment and Social Development Canada and Labour Canada. The portfolio is the Government of Canada's major provider of social programs, services and benefits, and is a key player in the development of the full range of social policies at the federal level.
The current Minister responsible for Service Canada is Jason Kenney.
Service Canada announced in fall 2005 that it was subcontracting some of its service delivery to SNB, the first public sector multi-service agency in Canada; this is believed to be a precedent whereby a provincial agency was contracted to deliver a federal service.
Every May to August, the Service Canada Centre for Youth (SCCY) opens in all major cities in Canada. There are more than 300 SCCYs in Canada. They serve youth between the ages of 15-30 with resume and cover letter assistance as well as interview preparations. The SCCY can also provide information on Employment Standards, Health and Safety and other Government of Canada programs and services for Youth. The SCCY also posts jobs for local employers who are looking to hire.
References
External links
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- Department of Agriculture (1867-1995)
- Department of Citizenship and Immigration (1950-1966)
- Department of Communications (1969-1996)
- Department of Consumer and Corporate Affairs (1967-1988)
- Department of Consumer and Corporate Affairs (1988-1992)
- Department of Consumer and Corporate Affairs (1992-1995)
- Department of Customs (1897-1918)
- Department of Customs (1892-1897)
- Department of Customs (1867-1892)
- Department of Customs and Excise (1921-1927)
- Department of Customs and Inland Revenue (1918-1921)
- Department of Defence Production (1951-1969)
- Canadian International Development Agency (1968-2013)
- Department of Employment and Immigration (1977-1996)
- Department of Energy, Mines and Resources (1966-1995)
- Department of External Affairs (1909-1995)
- Department of External Relations (1983-1995)
- Department of External Relations (1982-1983)
- Department of Federal Office of Regional Development-Quebec (1991-1998)
- Department of Fisheries (1930-1969)
- Department of Fisheries and Forestry (1969-1971)
- Department of Forestry (1990-1995)
- Department of Forestry (1960-1966)
- Department of Forestry and Rural Development (1966-1969)
- Department of Health (1919-1928)
- Department of Human Resources Development (1996-2005)
- Department of Immigration and Colonization (1917-1936)
- Department of Indian Affairs (1868-1936)
- Department of Industry (1963-1969)
- Department of Industry, Science and Technology (1990-1993)
- Department of Industry, Trade and Commerce (1969-1983)
- Department of Inland Revenue (1897-1918)
- Department of Inland Revenue (1892-1897)
- Department of Inland Revenue (1867-1892)
- Department of the Interior (1873-1936)
- Department of International Trade (1983-1995)
- Department of Labout (1900-1996)
- Department of Manpower and Immigration (1966-1977)
- Department of Marine (1930-1936)
- Department of Marine and Fisheries (1867-1930)
- Department of Militia and Defence (1867-1922)
- Department of Mines (1907-1936)
- Department of Mines and Resources (1936-1950)
- Department of Mines and Technical Surveys (1950-1966)
- Department of Multiculturalism and Citizenship (1991-1994)
- Department of Munitions and Supply (1940-1945)
- Department of National Defence for Air (1940-1952)
- Department of National Defence for Naval Services (1940-1952)
- Department of National Health and Welfare (1944-1996)
- Department of National War Services (1940-1948)
- Department of Naval Service (1910-1922)
- Department of Northern Affairs and Natural Resources (1953-1966)
- Department of Overseas Military Forces (1916-1920)
- Department of Pensions and National Health (1928-1944)
- Department of the Post Office (1867-1981)
- Department of Public Works (1867-1996)
- Department of Railways and Canals (1879-1936)
- Department of Reconstruction (1944-1945)
- Department of Reconstruction and Supply (1946-1950)
- Department of Regional Economic Expansion (1969-1983)
- Department of Regional Industrial Expansion (1983-1990)
- Department of Resources and Development (1950-1953)
- Department of Science (1990-1995)
- Department of Science and Technology (1971-1990)
- Secretary of State for the Provinces (1867-1873)
- Secretary of State for Canada (1867-1994)
- Department of Social Development (2005-2006)
- Department of Soldiers' Civil Re-establishment
- Solicitor General of Canada (1892-2005)
- Department of Supply and Services (1969-1996)
- Department of Trade and Commerce (1892-1969)
- Department of Veterans Affairs (1944-1988)
- Western Diversification Office (1987-1988)
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- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Nova Scotia
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- Yukon
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