SPi Global

SPi Global

Type	Public under ePLDT (NYSE: PHI)
Industry	Business Process Outsourcing Customer Relationship Management Customer Interaction Services Call Center Consulting Content Solutions Healthcare Services
Founded	1980
Headquarters	Makati City, Philippines
Number of locations	Operating in 30 locations
Area served	North America, Europe, Asia-Pacific
Key people	Maulik Parekh President & CEO, SPi Global Maria Cecilia Ampeloquio Chief People Officer Kumar Subramaniam Chief Finance Officer Patrick Santos Chief Information Officer Ryan Laureano Chief Administrative Officer and General Counsel Celeste Ilagan Senior Vice President, Marketing and External Affairs John O’Donnell President, SPi Healthcare Ratnadeep Datta President, Content Solutions Michael O'Brien Executive Vice President, Content Solutions Rommel Regino Senior Vice President Operations, Customer Relationship Management John Wheeler Senior Vice President, Strategy & Emerging Technologies Scott Mann Senior Vice President, Sales, Customer Relationship Management Aman Jeloka Head, Corporate Strategy, Mergers & Acquisitions, SPi Global
Parent	CVC Capital Partners (Asia Outsourcing Gamma Ltd.) (80%) Philippine Long Distance Telephone Company (20%)
Website	www.spi-global.com

SPi Global is the Philippines' most internationally-recognized full-service business process outsourcing provider, with 30 offices and facilities around the world, including the US, Netherlands, Philippines, India, Vietnam, and Australia. It^[1] over 18,000 employees, delivering a wide range of solutions in Customer Relationship Management, Content, and Healthcare.

SPi Global offers business outsourcing solutions in industries such as: publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications. It functions in outsourcing call centers customer care, customer service (voice and non-voice), help desk support, content editorial and production, content conversion, coding, database structuring and support, transaction processing, medical transcription, billing and revenue cycle management, and coding and billing compliance.

In 2011, the company was named BPO Company of the Year,^[2] and also received the Sao Khue 2011 Prize for “BPO service for BPO Services Group” from the Vietnam Software Association, or VINASA,^[3] which recognized SPi Global’s work in Vietnam.

On February 5, 2013, PLDT sold 80% shares of SPi Global to London-based CVC Capital Partners.^[4]

Awards

In addition to those mentioned above, SPi Global has been recognized with the following awards:

• Non Voice Excellence of the Year, 2010 International ICT Awards, presented by the Canadian Chamber of Commerce of the Philippines^[5]
• Multi Sourcing Company of the Year 2009 International ICT Awards^[6]
• Ranked #1 service provider - Print and Publishing Outsourcing Vertical, 2009 Black Book of Outsourcing.

International Association of Outsourcing Professionals (IAOP) Awards

• Best 10 Companies by Service Provided – Document Management Services
• Best 10 Leaders by Service Provided – Document Management Services
• Best 20 Leaders by Service Provided – Transaction Processing Services
• Best 20 Leaders by Region Served – UK^[7]

2011 Global Services 100

• Top Global Mid-Tier BPO Vendor
• Top Mid-Tier Industry-Specific BPO^[7]

References