Partsearch Technologies

Partsearch Technologies Inc.

Industry	Replacement Parts Parts Supplier Service Parts
Founded	New York, New York, U.S. (January 1, 2001 (2001-01-01))
Founder(s)	Dean Summers Glenn C. Laumeister
Headquarters	360 Park Avenue South, 15th Floor New York, New York, U.S.
Area served	USA, Canada
Key people	Ron Totaro (CEO) Bob McMullan (CFO) James Barry (CIO) Bob Calabrese (SVP, Sales & Business Dev )
Products	PartStore.com PartStorePRO Partsearch Enterprise PartStoreCanada.ca
Website	Partsearch.com

Partsearch Technologies, a Manhattan-based company, started in 2001, had compiled an online catalog of more than eight million spare parts for electronics, appliances and other items. It offers repair technicians and consumers a single place to find obscure parts and commonly lost items such as batteries.^[1]

“Partsearch Technologies Inc.” is an organization that specializes in parts management. The company is best known for its website PartStore.com and for having parts that are available to individual customers, technicians, retailers, and service providers as one stop shop. The Partsearch platform is an outlet for parts and accessories. Since 2001 the company had teamed up with major retailers such as Best Buy, Radio Shack, and Circuit City.

History

The concept of Partsearch was established by Dean Summers, the company's founder, in 1998 during the dot com boom. Summers incorporated the business under its original name, Ineedapart.com. A 2000 article in Fortune magazine entitled "The Survival of the Fittest" captured Summers' early attempts to get the company funded. In part, the article read: "(FORTUNE Magazine) – A few short months ago, Dean Summers was on a roll. His business plan for Ineedapart.com, which proposed to sell electronic parts over the Web, was hot: Chase Capital Partners wanted to invest $2 million; Idealabs wanted to incubate it; a slew of other investors lined up to meet him. But in mid-April, around the time other e-commerce dot-coms began dropping like flies, Summers' phone stopped ringing. Chase pulled out. Idealabs dropped its offer. Other investors stopped returning his calls. In June, desperate for cash, Summers paid $295 for the privilege of pitching his business plan to a panel of investors at a conference for entrepreneurs. They gave him a few tips on improving his pitch, but no money."

Things changed when Summers received an agreement from Best Buy, the #1 consumer electronics retailer in the U.S., to become Ineedapart.com's first customer if Summers were to successfully launch the company. This was conditioned on the new company having to agree to begin accepting phone calls from Best Buy customers in need of parts within the first 30 days of contract signing. Summers requested this in writing in order to use the Best Buy deal as a tool to raise the venture capital needed to hire the staffing and build the infrastructure.

Best Buy agreed, and Summers again approached Idealab, the premier "internet incubator" of the time. Idealab agreed to fund the company with $500,000 in a Series A round, in exchange for 20% of the company. Summers agreed to the deal. Summers had also met Glenn Laumeister, an Entrepreneur in Residence at Idealab, who possessed a background in E-commerce and operations. Summers asked Laumeister to join the new management team and Laumeister accepted the offer. The new company, Partsearch Technologies, was established in 2001 by Dean Summers and Glenn C. Laumeister, with the mission of "solving the parts problem". The company's initial goal was to serve its customers' direct needs, whether a retailer, a consumer, a service company or a small business. The more immediate goal was to take Best Buy customer calls within 30 days of the Best Buy contract signing, which was consummated immediately following the company's Series A funding. Thirty days later, they successfully took the first calls from Best Buy.

In early November 2001, Partsearch publicly announced an alliance with Best Buy. By the end of 2002, in December, Partsearch launched its MPC (Master Parts Catalog) that provides a comprehensive research and procurement solution that will centralize model-specific parts information. Best Buy and Partsearch worked together to aggregate the extensive data.^[2] Adding to its list of clients, Partsearch partnered with Brandsmart USA to serve South Florida’s discount retailer of consumer electronics, appliances, and housewares.^[3]

Early in March 2005, RadioShack signed on with Partsearch to give their customers access to new replacement parts. Within the same year, in November, Partsearch brought on its 16th client, RC Willey, a furnishings retailer west of Mississippi.^[4]

In late 2005, after signing nearly every major consumer electronics retailer, founder Summers believed the company was hitting a ceiling and should diversify its portfolio of offerings to achieve further growth. The Board of Directors sided with Laumeister to stay focused on the core business. As a result, Dean Summers stepped down from his role as Partsearch president to pursue other entrepreneurial interests. He subsequently sold the majority of his company shares in 2006.

In April 2006, Partsearch announced their partnership with Crutchfield to co-brand Crutchfield Partsearch. According to Rick Souder, executive vice president and chief operating officer of Crutchfield, Partsearch, in particular has made it easier for consumers to find spare parts.^[5] Late in 2006, Partsearch signed Circuit City as another client. At that point, Partsearch could offer over 7 million parts to Circuit City Customers.^[6]

In April 2007, Partsearch signed a deal with the National Service Alliance to create a single source to access and order service parts for its service providers around the country.

By 2007, Glenn Laumeister was named Ernst & Young Entrepreneur of the Year for the Metro New York Area. The awards program was designed to recognize outstanding entrepreneurs on a regional, national and global level who are building and leading dynamic, growing businesses.^[7] Later in 2007, Partsearch was given the title of #93 on Entrepreneur magazine's 2007 Hot 500 Company Rankings.^[8] To top the year off, Partsearch also made the INC.’s 5000 - 2007 Fastest Growing Private Companies in America.^[9] In August 2007, Partsearch named Gary Kazmer President. As the company grew, it achieved profitability in 2009. By July 2009, Partsearch reached a new benchmark in sales - the sale of the five-millionth part. During this same year, PartStore.com also jumped 51 places from #401 to #350 on the Internet Retailers Top 500 List and again to #273 in 2010.^[10]

In 2009, Glenn Laumeister left the role of CEO and became Vice Chairman of the Board. As a Board Member, he assisted with the transition and search for a new CEO. In March 2010, Partsearch named its new CEO, Ron Totaro. Totaro brought more than 20 years of experience to his new role as CEO of Partsearch Technologies. He has served in a range of general management, operations, sales and marketing positions. Most recently, Totaro was the Chief Operating Officer of ACI Worldwide, the world leader in electronic payment software, where he was responsible for all aspects of the global P&L.^[11]

Toward the end of 2010, Partsearch determined that it had been significantly overcharging Best Buy, its largest customer. When Best Buy realized that it had been overcharged more than $5.9 million, it immediately ended its relationship with the company. Having lost its largest customer, and faced with a call for repayment, Partsearch filed for bankruptcy in January, 2011 ^[12] At the bankruptcy auction, Best Buy bid in the debt it was owed, and acquired Partsearch for the nominal amount of $6.1 million.^[13] Best Buy today continues to operate PartStore.com and utilize Partsearch's B2B services internally for their service and parts operations.

Call Center

Opened in 2003, Partsearch also maintained a New York based call center in upstate New York in Kingston. The call center was based in Tech City offices which were previously occupied by IBM. By 2007, the call center handled 1.4 million calls. The call center had over one hundred employees that consist of customer sales representatives, data specialists, customer service teams, technology specialists, and web designers/developers. The call center was most recently operated by David Forman. To help keep with the mission of the company, Partsearch kept its call center from being outsourced. When establishing the call center, Partsearch considered offshore operations. The company investigated India but elected to put the center closer to its Manhattan headquarters and in a city where it became a major source of employment.^[14] Previously called "Partsolvers", the Partsearch CSRs (callcenter service representatives) provided each of Partsearch’s clients world-class service^{[citation needed]} and parts expertise.^{[citation needed]}

Technology

Partsearch does not actually keep spare parts in a warehouse. Rather, it provides inventory information from suppliers and manufacturers in various industries.^[15] The parts were then drop shipped to the customers. Creating a supply chain throughout various vendors allowed Partsearch to offer retailers and customers so many different types of parts.

Markets Served

Partsearch Technologies serves a wide variety of industries to all of its customers, retailers, and servicers. Partsearch market categories consists of: Consumer Electronics, Major Appliances, Computers, Wireless Batteries & Adapters and Outdoor Power Equipment.

E-Commerce

Partsearch Technologies' e-commerce platforms included: PartStore, PartstorePro and Partsearch Enterprise

PartStore

The PartStore website was launched in 2003 to serve consumers directly, making it easier to find a part to fix their broken items. PartStore.com was Partsearch’s main e-commerce website. PartStore was #286 on the Internet Top 500 List .^[16] The PartStore.com website served as Partsearch's outlet to serve individual customers as well as small business owners.

PartStoreCanada

PartStore expanded its customer base when it released a new website, PartStoreCanada.ca. PartStore Canada offered the same functionality and accessibility as PartStore, but is no longer available.

PartStorePRO and Enterprise

PartStorePro.com is a unique service provided by Partsearch which is geared towards smaller businesses and service technicians. The PartStorePRO website offers an on-account ordering availability and special rebates. PartstorePRO supports tax exempt institutions with their parts and accessories needs and has the ability to bill based on state-specific exemption status. Partsearch Enterprise caters to large service providers and third party warranty administrators.

Slogans, Taglines

"Millions of Parts, Thousands of Brands, One Solution"

"Solving the Parts Problem"

Green Initiative

Partsearch has made environmental responsibility a top priority, providing the parts needed to get millions of products back up and running, keeping them out of landfills. Recently Partsearch has partnered with the leading recycler serving the wireless industry.

External links

• PartStore.com
• Partsearch Technologies Website

Reference List